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HamJokes
Auckland Central, New Zealand

Nice dinner, amazing front desk

4.0 of 5 bubblesReviewed 12 Apr 2024via mobile
We didn’t stay but came for dinner at Oceans
Restaurant one night.
The reception team were amazingly friendly and helpful to our toddler who arrived upset. They cheered him up with fruit and friendliness and when we left they were genuinely interested in his well-being, remembered his name and saw him off with a smile. Overall they went above and beyond to accomodate us.
The Sunday roast dinner was good value by Raro resort standards but don’t expect a full variety buffet with zillions of options. Still the beef chicken and lamb very very nice, though the dessert options were limited and ran out.
A very pleasant night out in Rarotonga.
Date of stay: April 2024
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Crown Beach, General Manager at Crown Beach Resort & Spa, responded to this review
Responded 1 May 2024
Kia Orana HamJokes,
Meitaki for taking the time to review your experience at Crown Beach Resort & Spa. We are pleased to hear that the amazing friendly and helpful staff were able to cheer your little one. Once again, we thank you for your positive review and we look forward to welcoming you back to paradise.

Kia Manuia
The Crown Beach Resort & spa Team

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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    10 - 15 of 876 reviews
    Reviewed 24 January 2024 via mobile

    Upon arrival, the initial impression of CROWN BEACH RESORT & SPA may leave you feeling a little uncertain. The property appears a bit tired, with empty ponds that seem to have been out of order for some time. A glance at the gym reveals a decently sized space with free weights, but unfortunately, it's in need of maintenance.

    Moving on to the villa, however, the experience takes a turn for the better. The private courtyard with a swimming pool is delightful, clean, tidy, and well presented. The villa itself is spacious, featuring a comfortable king size bed, a relaxing sitting area, a convenient kitchenette, and a spacious bathroom. It provides all the necessary amenities for a comfortable stay.

    The main swimming pool offers beautiful surroundings and views of the sea, and the fact that it's consistently empty meant that we were able to enjoy it to ourselves on most days.

    The staff at CROWN BEACH RESORT & SPA was a mixed bag. While some seemed disinterested, others went above and beyond to make us feel welcome. This inconsistency was a bit disappointing. When it comes to dining, the food was a hit or miss. The quality varied from day to day, with some meals being bland and others absolutely delicious.

    Internet access was limited to the reception or bar area, and even there, it was slow yet expensive and unreliable. This could be frustrating for guests who need to stay connected during their stay.

    As for the beach, it was just okay, not particularly snorkel friendly, for better options, a 10-kilometer journey south was necessary. (We hired e-bikes from across the road and 10-20mins later - there’s decent beaches to choose)

    In conclusion, CROWN BEACH RESORT & SPA has its highlights, such as the lovely villa and the serene main pool, but there are areas that need improvement, like the maintenance of facilities and the consistency of the staff and dining experience. For those seeking a peaceful - adults only retreat, it has its charms, but for a more well-rounded resort experience, there may be better options available. 6 out of 10

    Date of stay: December 2023
    Trip type: Travelled as a couple
    Thank ACNGD
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Crown Beach, General Manager at Crown Beach Resort & Spa, responded to this reviewResponded 10 May 2024

    Kia Orana ACNGD,
    Meitaki for taking the time to review your stay at Crown Beach Resort & Spa. We are pleased to know that your Courtyard Pool provided all the necessary amenities for a comfortable stay. Although we naturally delight in receiving compliments, we also sincerely appreciate our Guest informing us of when our services and / or products fall short of expectations. We apologize for the ponds, gym and of course the consistency of the staff. We are striving to improve our standards and therefore your comments will provide a valuable tool of reference during our departmental meetings and staff training sessions. Your contribution is therefore appreciated. Once again, we thank you for your review and we hope to welcome you back to paradise again soon!
    Kia Manuia
    The Crown Beach Resort & Spa Team

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 22 November 2023

    Be careful ordering the seafood platter

    We waited 2 hours
    As they forgot we ordered

    Then when we got the platter
    Cold was on top off deep fried

    Which is contamination

    I did approach the chief and bar stuff and they was totally rude about

    Pic is below
    You can see raw tuna on deep fried food

    Yes I got hot and cold platter
    But please separate plates

    Room tip: Don’t order seafood platter
    Date of stay: November 2023
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Service
    Thank Louise L
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Crown Beach, General Manager at Crown Beach Resort & Spa, responded to this reviewResponded 10 May 2024

    Kia Orana H40514lWlouisel,
    Meitaki for taking the time to review your stay at Crown Beach Resort & Spa. although we naturally delight in receiving compliments, we also sincerely appreciate our Guests informing us of when our services and/ or products fall short of expectations. We apologize for the 2 hours waiting period for your orders and of course the presentation of Seafood Platter. We are always striving to improve our standards and therefore your comments will provide a valuable tool of reference during our Departmental meetings and staff training sessions. Your contribution is therefore appreciated. Once again, we thank you for your review and we hope to welcome you back to paradise again soon!
    Kia Manuia
    The Crown Beach Resort & Spa Team

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 1 October 2023

    We arrived in Rarotonga to be transferred to the Crown Beach Resort (C.B.R.).There was no record for our transfer. After providing our confirmation number much discussion ensued. The transfer company (Island Hopper) tried to shift the blame away from themselves. Finally we were put in a taxi to the C.B.R.
    At the reception the greeting was: We need proof of your transfer confirmation and a credit card for incidentals. No apology was made, no attempt of a solution. Instead we were told to „take it up with our travel agent“.
    All this unpleasantness for the paltry sum of NZ $30 (which we had to pay for our way back to the airport 4 days later). After traveling for almost two days from America we were taken aback about the rudeness of the welcome at the C.B.R.. Unprofessional, uncaring, nothing of the supposed friendliness of the Cook Islands.
    While the grounds are well maintained, the pool and beach area are nice (although I personally collected a handful of broken green glass from beer bottles. Be careful to walk barefoot!), the employees seemed subdued and not motivated. Extra coffee grounds for our room never arrived, fresh beach towels had to be requested, food was average at best. Specialty coffee for breakfast
    NZ$ 5, better take your beach towels and umbrellas to the reception upon checkout, otherwise you will be charged.
    Rarotonga has changed. We visited in the 1990s multiple times. Then it was heaven, now it is completely overrun with tourists. This change was reflected in our treatment at the C. B.R.. We did not enjoy our stay there.

    Date of stay: September 2023
    • Trip type: Travelled with family
      • Value
      • Location
      • Service
    Thank Udo G
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Crown Beach, General Manager at Crown Beach Resort & Spa, responded to this reviewResponded 10 May 2024

    Kia Orana 237udog,
    Meitaki for taking the time to review your stay at Crown Beach Resort & Spa. Although we naturally delight in receiving compliments, we also sincerely appreciate our Guests informing us of when our services and/or products fall short of expectations. We apologize for the confusion and of course the handling of your transfers, unprofessional welcome by our staff. We are always striving to improve our standards and therefore your comments will provide a valuable tool of reference during our Departmental meetings and staff training sessions. Your contribution is therefore appreciated. Once again, we thank you for your review and we hope to welcome you back to paradise again soon!
    Kia Manuia
    The Crown Beach Resort & Spa Team

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 16 August 2023

    We had always stayed here in the past as it offered excellent quality on all levels. Sad to return after 5 years to find their Oceans Restaurant had gone downhill in quality.
    They still advertise Flambe restaurant on premises - it doesn't operate. Ate elsewhere most nights. Still lovely surroundings and we always loved the pool area however staff don't come to see if you want anything like they always used to in the past.

    Room tip: Nice place to stay to get away from the bustling Muri area with some nice dinner alternatives nearby but always book.
    Date of stay: July 2023
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Service
    Thank Chris A
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Crown Beach, General Manager at Crown Beach Resort & Spa, responded to this reviewResponded 10 May 2024

    Kia Orana 18784XTchrisa,
    Meitaki for taking the time to review your stay at Crown Beach Resort & Spa. Although we naturally delight in receiving compliments, we also sincerely appreciate our Guests informing us of when our services and/or products fall short of expectations. We do apoolgize for the Oceans & Flambe. Management & staff have been working very hard to upgrade some villas and also our main pool which is now in operational including the pools and waterfall in our Courtyard pool suites. The Oceans is also on the list of upgrade. As for the Flambe, our growing labour shortage are an ongoing concern at this time. We lost a considerable amount of our young and foreign working population to New Zealand hence the reason why it's still not open. We are always striving to improve our standards and therefore your comments will provide a valuable tool of reference during our Departmental meetings and staff training sessions. Your contribution is therefore appreciated. Once again, we thank you for your review and we hope to welcome you back to paradise again soon.
    Kia Manuia
    The Crown Beach Resort & Spa Team

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 2 August 2023

    The beachfront villa we booked fulfilled all my dreams of a tropical island! It was about three steps down onto the sand from our deck! The villa was very spacious and well equipped with air con and celiing fans and rooms were serviced each day. The staff were unfailingly helpful and charming. Nothing was too much trouble. The restaurant has gorgeous views across the beach to the lagoon and there is plenty of 'play' equipment to use should you feel the need to be energetic. Meals were excellent and everything made for the perfect, relaxing holiday experience.

    Room tip: Take reef shoes as the lagoon is rocky. A plug-in mozzie repellant is also useful!
    Date of stay: July 2023
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Service
    Thank Winnall01
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Crown Beach, General Manager at Crown Beach Resort & Spa, responded to this reviewResponded 6 September 2023

    Kia Orana Winnall01,
    Meitaki for taking the time to review your stay at Crown Beach Resort & Spa. We are overjoyed you had a great relaxing stay. We are pleased to hear you enjoyed your beachfront villa and most of all the helpful and charming staff. .
    Once again, we thank you for your positive review and we look forward to welcoming you back to paradise!
    Kia Manuia
    The Crown Beach Resort & Spa Team

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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