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T_Ryko

First time experience

4.0 of 5 bubblesReviewed 11 Mar 2023
First time in Rarotonga and my sister & I stayed at The Edgewater Resort. Staff were welcoming and helpful the whole stay. Beautiful view from our balcony and thank God for air conditioning. Spent breakfast, sipping on cocktails and in between overlooking the Lagoon views which was amazing to wake up to every morning as well. Didnt get to catch the Island nights as we missed out on spaces but will definitely be back to fulfill that booking soon ☺️ Meitaki Ma'ata ❤️
Date of stay: March 2023
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Edgewater Resort and Spa, Marketing at The Edgewater Resort & Spa, responded to this review
Responded 16 Mar 2023
Kia Orana Cruiser25323370936
Thank you for your great review. We are happy to hear you enjoyed your stay with us, including your view from your balcony, breakfast and the cocktails. The view from Marae Tai while drinking a cocktail is a highlight for many watching the sunset. We look forward to welcoming you back to our shores in the near future and for you to experience our "Island Night Dinner & Show".
Meitaki Maata
The Edgewater Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (2,132)
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Reviewed 5 March 2023

Not usually one to post negative reviews but would rate Edgewater as average to poor.
Cheaper rooms then elsewhere but very expensive cocktails and wifi once checked in. Breakfast ok. Some staff were pleasant but most were miserable, looked annoyed to be there and not overly happy to help with queries/questions or even drinks orders at the bar.
Overall quite disappointing and wouldn’t recommend as a place to stay while on holiday. We stayed in far nicer places on the island for slightly more money and staff were so much more accommodating/friendly.
Rooms were also quite dirty here and could do with a refurb, even just a touch of paint would brighten the place up. Under the beg looked like it hadn’t been swept or mopped since the place was built. Dirty hand marks all over bathroom door.

Room tip: Understand that rooms are cheap but you get what you pay for and you will be charged a small fortune for wifi and drinks once checked in.
Date of stay: March 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
2  Thank Beckybainton
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edgewater Resort and Spa, Marketing at The Edgewater Resort & Spa, responded to this reviewResponded 8 March 2023

Kia Orana beckybainton,
Thank you for your feedback and we appreciate you taking the time to review our property.
Your comments and concerns have been advised to Management as it has highlighted key areas of service that can be improved – especially in regards to your room, bar service, facilities and amenities. We sincerely apologize for any inconvenience this may have caused you.
Thank you once again for sharing your feedback with us, despite the raised concerns we are glad that you enjoyed our tropical breakfast.
Meitaki Ma’ata
The Edgewater Team

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Reviewed 27 February 2023 via mobile

Just returned from a lovely family holiday staying in the Edgewater Resort, Rarotonga. Although the resort could do with an update, it served us well. We stayed in a 3 bedroom villa which had 2 bathrooms, a dining room, lounge, and kitchen. The swimming pool was divine, the buffet breakfast satisfying and a choice of 2 restaurants was very handy. And finally, the staff were absolutely lovely. Would definitely stay here again.

Date of stay: February 2023
Trip type: Travelled with family
Thank MarfaArfa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edgewater Resort and Spa, Marketing at The Edgewater Resort & Spa, responded to this reviewResponded 7 March 2023

Kia Orana MarfaArfa
Thank you for posting your review, we are glad you enjoyed staying in our 3 bedroom villas that are very spacious and a home away from home with all the amenities to provide for families. The hub of the resort is around our swimming pool with our activities team that offer different programs to keep you busy throughout the day, the restaurant that offers our complimentary tropical breakfast, lunch, dinner including the theme nights and our Spaghetti House that opens in the evening with an italian flare. We will be sure to pass on your comments to our staff and let them know how your appreciated their hospitality. We look forward to welcoming you back to our shores in the very near future.
Meitaki Maata
The Edgewater Team

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Reviewed 24 February 2023

We will be returning to Edgewaters for our 5th time in October this year.
Such a convenient place to stay. Don't bother hiring a car as the bus comes through and stops in front of front office every 20mins or so. Watch the Whales that migrate through from your balcony. Sunsets are heavenly. Food is generous and varied. Housekeeping available everyday. Beach towels are supplied.. Enjoy the local singers during dinner time. Great little gift shop and enjoy a relaxing massage. Room service was prompt. We always book Deluxe Beach Front room with balcony, the view is amazing. Looking forward to our return for a slice of heaven.

Date of stay: April 2022
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Kiwigoa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edgewater Resort and Spa, Marketing at The Edgewater Resort & Spa, responded to this reviewResponded 7 March 2023

Kia Orana Kiwigoa
Thank you for posting your review and are happy to hear you will be returning in October, we hope you have joined our loyalty program, The Coral Club so you are entitled to so many benefits we have on offer. Please contact us by email so we can send you an application form (on stay@edgewater.co.ck).
Whale season will be upon us very soon and we are excited to have our very own nature show in front of the resort, with the resort being so close to the reef it feels like the whales are an arm reach away, I am sure you are looking forward to this part of your holiday. We look forward to welcoming you back to our shores and will have an application for the Coral Club as soon as we hear from you, if you are not already a member.

Meitaki Maata
The Edgewater Team

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Reviewed 6 February 2023 via mobile

Staff were amazing! Great customer service and very friendly and accommodating. Our room was serviced regularly, by amazing friendly staff. We enjoyed our stay.
Food at the resort restaurant was delicious (Smoked chicken pasta was amazing) but quite expensive.

Date of stay: February 2023
Trip type: Travelled as a couple
Thank Naquita C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edgewater Resort and Spa, Marketing at The Edgewater Resort & Spa, responded to this reviewResponded 9 February 2023

Kia Orana Naquita,
Thank you so much for taking the time to share your feedback regarding your recent stay with us. We are glad to hear that your stay with us was an enjoyable experience and that you especially enjoyed the service from staff and our delicious smoked chicken pasta, despite its price. We look forward to having the opportunity to welcome you back to the Edgewater Resort and Spa on your next visit to our little paradise!
Meitaki Ma'ata & Kia Manuia,
The Edgewater Team.

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Reviewed 15 January 2023

Great family resort, do not expect luxury accommodation family of four do not book two bed go for three bed separate villa, more space and privacy, bar seating area is good and spacious with lagoon view

Prepare yourself for bit of insects luke mosquitoes, ants, roosters wake you up early in the morning

Try their cocktails in happy hour, value for money, tropical breakfast is not flashy but reasonable

Local bus comes to their reception as resort is bit inside from the main road this is bonus no need to walk all the way to bus stop

Negotiate the wifi otherwise you are paying bit more everyday for wifi

Staff are good, snorkelling is next to the bar seating and it is beautiful, pool is small and most of the time lots of kids in it specially in holiday time

Date of stay: January 2023
Trip type: Travelled with family
Thank GS1275
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edgewater Resort and Spa, Marketing at The Edgewater Resort & Spa, responded to this reviewResponded 19 January 2023

Kia Orana,
We thank you for taking the time to share your feedback with us. We are appreciative of all guest feedback as they highlight opportunities for improving overall service quality and resort operations; and your feedback is invaluable to achieving this. We pride ourselves on being the largest family resort on the island and are glad to have had the opportunity to host you. It's great to hear that you enjoyed the happy hour cocktails, the convenience of the bus right at reception as well as the bar seating area and views, snorkeling and staff service. We do apologize for our local early morning alarm clocks (our friendly roosters) who freely roam the property, we try our best to relocate them. On another note, we appreciate your feedback and hope to welcome you back to the Edgewater Resort & Spa in the future.
Meitaki Ma'ata & Kind Regards,
The Edgewater Team

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