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“A review of two halves . . .”

Bella Italia Bexleyheath
Ranked #15 of 106 Restaurants in Bexleyheath
Certificate of Excellence
Price range: US$9 - US$21
Description: Bella Italia have over 100 Italian restaurants across the UK serving pizza, pasta, Italian classics and more, made with ingredients from Italian-family producers.
Restaurant details
Description: Bella Italia have over 100 Italian restaurants across the UK serving pizza, pasta, Italian classics and more, made with ingredients from Italian-family producers.
Reviewed 3 weeks ago

Our brand loyalty for Pasta was, until recently, with Prezzo, the Sidcup branch in particular.
However, finding ourselves in Bexleyheath early evening and looking for an early dinner, we found ourselves in Bella Italia.
First impressions were of a less frantic and far quieter restaurant than Prezzo, softer background music, and an imaginative, contemporary, and well designed interior.
All in all, a little more ‘grown up’ than it’s rivals.
We were seated by an extremely pleasant and professional waiter, drinks were served quickly, and we were given just enough time to view the imaginative and varied menu before our order was taken.
We settled for 2 lasagne, and garlic bread with caramalised onions and mozzarella.
This is our ‘go to’ dish in any of the main-chain pasta restaurants, but this stood out from the rest as exceptionally fresh; the menu boasts made in-house daily, and it certainly tasted so.
Served piping hot in a cast iron dish, with a bubbling crust of melted mozzarella, and freshly grated parmesan and black pepper both added at the table.
All washed down with a couple of glasses of Frascati and house draft lager, and all in all not much not to like.

The bill was presented with a couple of vouchers for 40% off mains on our next visit; we returned the following Sunday around 6.00 to find they were fully booked; our 2nd visit was duly postponed until the following Tuesday.

The waiter who served us the previous week was now on ‘meet and greet’ duties, and we had a new server who sadly was trying her best to cover far too many tables, with the obvious consequences of too long a wait from being seated to receiving menus, and too long again between ordering and food arriving.
I went against my usual pasta / lasagne and opted instead for chicken and ribs; this was served with perfect thin fries, a couple of real onion rings, and an excellent Diablo type dipping sauce; my Wife went for grilled chicken with salad.

On arrival, the salad had been forgotten and the chicken served instead with thin fries; this was however soon rectified and a house salad quickly followed.

The food for both of us was faultless; the only problem was with the service.
We were offered desert menus but despite fancying something sweet, had no choice but to decline as we were now running out of time.
A shame really, as a smart server would have got another round of drinks and 2 deserts out of us; the smart server would also have pocketed a £7 tip, which on this occasion was neither earned nor offered.

The verdict is that Bella Italia have won 2 new customers; we would highly recommend, and would have given a straight 5 stars if we had got the same waiter for both visits.
Well worth a try, but make sure you download the current offer to keep the bill at a realistic level, and don’t go when you are in a hurry, as it is clearly pot luck on who you get to serve you.

    • Value
    • Service
    • Food
1  Thank JohnandKathyP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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7 - 11 of 297 reviews

Reviewed 3 weeks ago

Had booked a table for Sunday evening at 6.30. We waited inside the entrance to be shown to a table but despite the girl in the bar looking at us and a man near the till also looking at us from afar, no-one bothered to welcome us so at 6.45 we left and went to Zizzi's instead.

    • Service
Thank Anita1439404
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BI Guest Experi... S, Guest Relations Manager at Bella Italia Bexleyheath, responded to this reviewResponded 3 weeks ago

Hi Anita,

The information you have provided, is important to us and we welcome all comments; both positive and negative so that we can continuously review and monitor what we do and how our guests see us. We thank you for taking the time and care to provide feedback on your visit.

Here at Bella we pride ourselves on our personal, friendly and attentive service standard. We are sorry that this didn't seem to be the case during your visit and you went elsewhere to eat. I will ensure that the Area Manager addresses your feedback with all the floor team at the restaurant.

In the meantime, if you would like to follow this up with us directly, please feel free to contact us at, social@bellaitalia.co.uk with a copy of your review.

We hope we get a second chance to welcome you back so we can show you our true standards soon.

Ciao for now

Bella Italia

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 April 2018 via mobile

Had my daughter's 6th birthday party here. From the initial booking, through to the very end of the party, everything was brilliant.
Booking was easy and I was well informed.
On the day we had a huge section to ourselves. The kids got hats and aprons and designed and made their pizzas. The chef was great with the children. Helpful and patient.
The children loved decorating their pizzas and they tasted so good too.
A trip to the ice cream cart for dessert rounded off the meal and unlimited squash was a welcome on a hot day.
They children all received a good bag and a certificate each too.
The staff were attentive and friendly.
All in all I would definitely recommend this place for a children's pizza party.

Thank Pollyanna H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 April 2018 via mobile

Had a Groupon voucher and had an amazing time. Food was amazing and Jo was very attentive. Thank you Jo

Thank Tracey F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 April 2018 via mobile

Excellent fast, polite and very friendly service. Especially Jo. All waiting staff helped us. Food arrived very quickly. We were checked on constantly. We visit monthly as we really enjoy this restaurant. Money off vouchers are also offered on occasions so good value for good fresh food. I left my coat there recently, I went back a week later and they had kept it for me. Well worth a visit. Large varied menu.

Thank Carolyn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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