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Kevin Tan
Singapore, Singapore

Not Best, Obviously

Review of Best Hotel
1.0 of 5 bubblesReviewed 26 Mar 2020
I had booked two rooms for two nights over the Lunar New Year period through trips.com (first mistake). I had then try to book train tickets to Hualien, but due to the LNY crowd, the tickets were sold out 3 weeks before the trip. Long car rides were out since I had young kids who had motion sickness issues.

I went on to try to amend or cancel the stay at Best Hotel (was hoping to change the dates so a friend could take over). Trips.com couldn’t do that as they are third party (hence the mistake). I was advised to contact the hotel.

Emails, FB messages, calls, all led to no replies. Even messages in Chinese were not replied. Till now, two months after the trip, I have not even received a reply from Best Hotel (to at least say they can’t refund me). I just paid for two superior rooms for two nights without even seeing the hotel... best.
Date of stay: January 2020
Trip type: Travelled with family
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1 - 6 of 62 reviews
Reviewed 5 November 2018 via mobile

The stay costed about 2000 Taiwan dollars for twins queen size double bed. The space was generous. The view was also great.

Something need to be improved:
The cleanliness: tissue was hidden under bed.

ps. The staffs were generally ok. But most hotel staffs in other Taiwan hotels are serving perfectly, the Best’s staff were below average.

Date of stay: November 2018
Trip type: Travelled with friends
3  Thank lacrymac
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 31 October 2018 via mobile

We spent two nights as a base for Taroko NP access
Less than 10 minutes walk from the station west exit through the bus stop and diagonally left of the park
The hotel has free bicycles (a must for easy shopping or getting around) we walked everywhere on our first night
The 2 singles room is huge but comfortable clean and tidy
Breakfast was good but not 5 stars
Close to Motorbike hire and laundromat
Don’t be alarmed if your bed shakes while in Hualien earth tremors happen often for less than 5 rector scale enjoy the experience if you are lucky enough😄😄😄

Date of stay: October 2018
Trip type: Travelled with friends
1  Thank BOT1112
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 January 2018 via mobile

Superb hotel, very clean and quiet, friendly helpful staff, plenty spaces in the room, huge selections mouthwatering of Continental and Asian buffet breakfast available, walking distance to all sort of food stalls.

Date of stay: December 2017
Trip type: Travelled with family
Thank ericy160
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 November 2017 via mobile

I'm very happy when i was stay there cause the room is very big for me and so comfort, clean dan not too expensive, the staff only speak mandarin, they can't speak English at the time, the location is near the train station and also the Bus station, but quite far from shops area

Date of stay: November 2017
Trip type: Travelled with friends
1  Thank Agus G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 July 2017

Stayed in this Hotel for 2 nights with family.It has perfect location and the railway station is just 5 mins away.There is a 7-eleven just round the corner.Bike rental shops are also at a walking distance.Rooms were neat and very spacious.Breakfast spread was good.Overall a comfortable stay.

Date of stay: December 2016
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
2  Thank ash_love_to_travel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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