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T W
Seattle, Washington

Nice amenities

4.0 of 5 bubblesReviewed 14 Jan 2020
This is a nice comfortable hotel. Friendly staff. Room is average, nothing special. The best amenities were the steam room, dry sauna and soaking tub. Although we did not try their buffet breakfast, seems menu included both Chinese and western cuisine. Location is a bit further out from downtown area, it's about a 20 min brisk walk. I'd recommend taking a taxi.

Tip: The hotel has a list of recommended drivers you can hire for the day to see Taroko National Park, price point may be a bit more than drivers soliciting at the train station, however, the hotel's list has been vetted and they can assist if any issues arise with the driver.
Date of stay: December 2019
5.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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Reviews (325)
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Reviewed 8 January 2020

We recently stayed in this hotel during our holiday in Dec.

Firstly the location is our of the city but the hotel has its own charm. As we are city living folk the whole idea is to get away from the city 😊, hence this hotel is ideal.

The hotel is about a few hundred meters from the coast and depending on the view of your room you can see the sea. We were short of time, otherwise it would have been great to have a stroll along the coast.

We arrived late evening and the check-in was smooth. As we had booked 5 rooms the staff were kind enough to upgrade 2 of our rooms to a sea-facing suite. The suite was huge and has a unique bathtub and shower area that is facing the sea and in a separate enclosure from the room. This is ideal as the shower area is warmer then the rest of the room.

To me the highlight of the hotel is the additional service provided to the guests.
- Besides the daily 2 bottles of free water provided in every room, there is a water dispenser on every floor. 👍 up for being environmentally friendly.
- There is a laundry room in the basement with washers and dryers that can be used for a fee
- There is a games room in the basement and each room is allotted free daily tokens to use

Breakfast was fine but could do with some change of variety daily so long staying guests do not get bored. It might not be practical to change the whole range of items, but some minor tweaks daily would be great.

Location wise we needed transport to get to the city and night markets. However there is a 7-eleven within walking distance from the hotel, I guess which is the case with almost every hotel in Taiwan 😊

Overall it was a pleasant stay and would highly recommend it to anyone visiting Hualien.

Room tip: Seafacing rooms are great.
Date of stay: December 2019
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank LiveNLetLive
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 December 2019 via mobile


We stayed 2 nights. We didn’t get a good sleep the first night because we were awaken by loud and incessant banging at our door. We thought it was an emergency evacuation. When we jumped out of bed (we were already fast asleep) and opened the door, there were a few older kids that came crashing through then they realized they were banging at the wrong door. They were locals traveling as a big group. We were very angry and scolded them but their parents didn’t come out to apologize even though their doors finally opened. Parents should remind their children to be considerate when traveling as a big group. We could hear their voices from our room during the day but was aghast when they disturbed our sleep that night.
Improvement: Bath towels were thin and frayed. It’s time they changed the towels.

Date of stay: December 2019
Trip type: Travelled with family
2  Thank Delyeo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 December 2019 via mobile

The room is clean and spacious. Ample parking space available. Only provide shampoo and body wash. So bring your own conditioner if you need one.

Nothing much around hotel. 10 mins drove to Dongdamen night market.

Date of stay: December 2019
2  Thank Joy-holiday
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 December 2019

Overall we enjoyed staying at the hotel. The room was spacious, nice and clean. The staff was friendly and helpful; though most had a rather poor English, with the exception of Nicole Liu. Not only that she speaks very good English, she was extremely nice and helpful.
The small gym for such a big hotel was a big disappointment. The major problem is the slow elevators. Waiting for an elevator was much too long.
Finally, we were very surprised to find out on Saturday morning that we had to wait for half an hour (!) to be seated for breakfast. We would expect a hotel of this standard and size to be prepared for busy days.

Date of stay: October 2019
    • Rooms
    • Cleanliness
    • Service
1  Thank David d
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 December 2019

This nice hotel is located a little farther away from the city centre but the room is very clean and spacious with a parquet flooring. A flat screen TV, a writing table, a sofa set, a hair dryer, an electric kettle with complimentary tea and coffee plus bottled drinking water. The bed is firm and comfortable. The bathroom and the toilet are separated and located at opposite ends of the room. Full range of toiletries are provided. The bathtub is of contemporary design, the shower compartment is glass-cubicled with a powerful jet of hot and cold water. The staff are friendly and helpful. There is a sauna room, a children playroom and a small gym on the 8th floor. Buffet breakfast is served from 6.30 am to 10.00 am. The breakfast spread is generous. Fast and free WiFi is available in the room. We enjoyed our stay in this hotel. We will be back when we visit Hualien again. And lastly, if you are staying in this hotel, try the delicious noodles at a small shop directly opposite this hotel.

Date of stay: November 2019
    • Rooms
    • Cleanliness
    • Service
2  Thank csChai
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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