The last time I came to Hualien was with family years ago, back then the hotels we stayed at were dated and very local. Many years has passed and its nice to see Hualien finally has its first international branded hotel.
For me the qualities that define a good hotel are in the details; rooms having double sinks, quality of bedsheets and pillows, gym having brand new Technogym...all exceeded expectations, not to mention the beautiful design of the hotel and artwork in the lobby. Apparently there is onsen as well, which is currently under repairs from earthquake.
The staff we encountered were all super friendly and professional, we had a set dinner at the Chinese restaurant and everything was delicious. There weren't many tourists this time around so it was pretty quiet, hope to come back again soon when onsen is open!