This hotel is great for a budget hotel and the team are very friendly. One of the guys could speak English and he helped us research transport to Taroko national park. On the second night, we asked them for food recommendations in the area and they rang their English speaking colleague to translate. We really didn't expect them to go to such lengths to try help us. Only criticisms for me is that the beds are extremely hard which I'm not used to. It's like sleeping on the floor! There is also no safety deposit system but this seemed to be the case in Taiwan.