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Andrew C
Manchester, United Kingdom

Good value for the price

Review of Cullinan Hotel
3.0 of 5 bubblesReviewed 25 Apr 2016
We had a two night stay in a twin room. The room was very large with two queen-size beds, but rather sparsely furnished and somewhat plain decoratively. Some coloured rugs or a few more paintings on the walls would have brightened it up. The floor was solid (laminate) which appeals to Japanese visitors more than carpet and is easy to clean, but is not so good for noise suppression. Not all rooms have see through windows (ours did not). Some details could have been improved. Wifi signal in the room was poor and frustrating. There was no soap supplied at the bathroom sink (only a dispenser in the shower). Breakfast (included) was a little limited for Europeans though adequate to fill up on.

Hualien seems to lack a definitive city centre. There were plenty of restaurants near the hotel, and some tourist areas and a market were within walking distance. We took advantage of the courtesy car service to and from the station (arrange it in advance). We also used the Taroko Gorge day tour arranged by the hotel. This was (for us) a minibus tour with only 4 passengers. At 1000NTD each including lunch, we found this good value. The gorge is spectacular but note that large parts of it are closed/off limits due to rock falls and landslides. The places the tours take you to are very busy. The hotel reception staff were friendly and anxious to please. We didn't see other European tourists here, but English spoken at reception was adequate. This hotel seems to avoid taking the groups of mainland Chinese tourists encountered commonly elsewhere. If you are irritated by the behaviour of the mainlanders, staying in this hotel is a good bet. Given the very reasonable price, we had no complaints, enjoyed our stay and would come here again.
Date of stay: April 2016
Trip type: Travelled as a couple
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
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Reviews (155)
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13 - 18 of 155 reviews
Reviewed 26 February 2016

First, the rooms smelled horribly musty. Like I can't fall asleep because of this smell. We tried to change rooms, but any room they showed us all had this musty, moldy smell to it. Despite being on the 8th floor, it felt like I was sleeping in a basement. I attempted to open up the very small window in the room in an effort to air the room out, however I couldn't get it open. We ended up keeping the heat as high as possible since it seemed to help with the smell.

Second, our stay included breakfast. If you have the option to booking a room only rate, do so, eat somewhere else. The food was terrible. The only bright point was that the area was kept clean - I can only assume this was due to the fact no one was eating the terrible food. Oddly they gave us one set breakfast vouchers - we were booked for 3 nights. The first day at breakfast there was no one to collect the voucher, the second day they collected the vouchers and never returned them and the third day we didn't have it in us to approach their breakfast, but I would have been curious to see if they would have requested the vouchers from us again.

Locaton isn't terrible. There is a nice bubble tea place, a mall, and a grocery near by. Let me tell you, the A Mart grocery was a life saver!!
We ended up cabbing it to the night market, it was very easy getting a cab to and from and relatively inexpensive.

Pro: free wifi

Date of stay: February 2016
  • Trip type: Travelled with friends
    • Value
    • Cleanliness
    • Service
1  Thank BetterThanEzra
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 January 2016

Great place to stay after our trip from Taroko. Cullinan has all the basic amenities ie TV, hair dryer and the room was spacious. Front desk staffs were extremely helpful and there's complimentary shuttle back to Hualien Train Station, but do let them know in advance.

Overall a pleasant hotel.

Date of stay: December 2015
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank renemorgan00
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 December 2015

GOOD:
· The room was clean with hot shower, shampoo/soap/toothbrush amenities, refrigerator, tea/coffee and drinking water facilities, free wifi, central AC, TV(>30 channels). Safe.
· Quick checkin.
· room with window. Good views.
· Good breakfast included.
NEUTRAL:
· helpful staff.
BAD:
· no.
CONCLUSIONS:
· a good place for staying in relation to the price. Coming back?: HUALIEN YES; HOTEL: YES.

Date of stay: November 2015
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank coralkong502
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 November 2015

It was an extremely pleasant stay at Cullinan. Quite near to Far East Mall, and I remember it being relatively near to Zi Qiang Night Market; great place for food. Service was excellent. Arranged for transfer from the train station but their vehicle broke down, they settled it by requesting for us to take a taxi which they paid directly to the driver upon our arrival. Breakfast was nice too. I stayed there in January 2014 (Yes, my review was severely delayed, I only remember when I want to book Cullinan again for my upcoming trip in Dec - they are fully booked on the day I am going to Hualien.)

Date of stay: December 2014
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with this hotel
3  Thank May2g
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 November 2015

The hotel provides free pick up to and from the train station (or airport?). Hotel staff were friendly and helpful. Hotel room is clean and spacious. Hotel is located next to Shopping Mall, 7-Eleven and local shops and eateries.

Recommended to take cab to and from train station, as it is a long walk and bus is not frequent.

Date of stay: November 2015
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank STS_1234
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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