Hotel facility clean since it is only a year old. Amenities are limited and furnishings are spartan. The breakfast buffet is pretty average and nothing terribly special.
Service was extremely underwhelming here, as the staff are complacent and not attentive to guests. They were the least friendly of all the hotels we stayed at in Taiwan.
Most importantly, the hotel has extremely odd policies. One of them is that the full amount for our 2 night stay was due upon check-in, which we thought was unusual.
Another odd policy was something we learned upon check out, when we couldn’t find one of the card keys for our room and could only return one of them. The young man at the desk informed us that the charge was $200NT for a missing plastic card key. This was the most absurd thing we had heard so far—a card key that many people keep or throw away for security reasons. Even worse was that the policy DEFINITELY was not disclosed at check-in. I asked the young man to show me the written policy about the charge, and he could not find it anywhere in their documents! Sounds like a total scam.
We argued that this was unreasonable, and the young man mumbled something about looking for it when they clean our room and he let us go.
I will be checking my credit card and WILL dispute it if they actually try to charge me $200NT.
Be careful with this hotel.
5
3
1
1
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