Thank you, staff were very friendly, and helped us whenever needed.
Beautiful breakfast every morning
Great little free shuttle bus 3 times daily to Seminyak Square was super handy
I got sick, and they helped facilitate a doctor to my room
Rooms well maintained and clean
Terimah Kasih everyone ❤️
Hello,
Thank you so much for sharing your experience with us! We're delighted to hear you enjoyed your stay and felt well-supported by our friendly staff. It's wonderful to know that our breakfast, shuttle service, and in-room care made a positive impact on your time here.
We’re glad we could help make your stay more comfortable and appreciate your warm words. We look forward to welcoming you back for more memorable moments!
Cheers,
Four Points by Sheraton Bali Seminyak
Four Points by Sheraton Bali Seminyak is in the middle of Seminyak; The hotel is located in an alley, which I think is pretty nice; it's calmer and quieter. It's not very close to the beach, but it's all good, it's very convenient here.
I've stayed in this hotel for almost a week, and everyone here is super friendly, always saying hello and smiling at you. The room is spacious and clean, and relaxing by the swimming pool is always a good idea.
Hello,
Thank you so much for your wonderful review! We're thrilled to hear you enjoyed your week with us and appreciated the calm, convenient location in Seminyak. It’s great to know you found the room spacious and loved relaxing by the pool. Our team is always here to make you feel welcome, and we’re so glad their smiles made your stay even better!
We hope to welcome you back soon for another relaxing getaway.
Cheers,
Four Points by Sheraton Bali Seminyak
Have been staying at this hotel for many years, even prior to it becoming a four points by Sheraton hotel although it’s been a few years now since I’ve been. The staff are abundant and always so happy and friendly and continually greeting you as you walk around. The cafe staff remembered my name which is nice as did the bar staff at the rooftop bar.
The food outlets are good but have slipped bit over the years. The rooms certainly need an update, although good in size they are showing their age.
The rooftop has been changed from a cool bar set up with lounges and day beds to a table and chair cafe style setup, which is disappointing and obviously not that popular as each night I went up it was almost empty.
Iris a nice location just off the main hustle and bustle of Seminyak and a 5 minute walk to the beach.
Would I stay again, possibly but I do feel it’s quite pricey for the product being offered.
Hello,
Thank you so much for your loyalty and for sharing your detailed feedback! It’s always a pleasure to welcome back returning guests like yourself, and we’re thrilled to hear that our friendly staff made your stay memorable, especially those at the café and rooftop bar who remembered your name—those personal touches are what we strive for.
We appreciate your honest thoughts on the rooms and the rooftop setup. Your feedback is valuable, and we’ll certainly take it into account as we continue to improve and evolve. It’s great to hear you still enjoy our location and the overall atmosphere.
We’d love the chance to welcome you back and make your next stay even better!
Cheers,
Four Points by Sheraton Bali Seminyak
We are staying here now,extended family ,4 rooms which are all good
The location is great short cut to the beach which takes 10 minutes.
We can’t fault anything about the hotel and amenities.
The staff are so good genuinely really nice people.
Excellent little restaurant called The Luhron just a 2 minute walk from the hotel.
Give it a go!!!
We used the local taxis which are very good and cheap.
Hello,
Thank you so much for your wonderful review! We’re thrilled to hear that you and your family are enjoying your stay with us and finding everything to your liking. Our team works hard to ensure our guests feel right at home, and it’s fantastic to know they’ve made a great impression.
We’re glad you’re loving the convenient beach access and nearby dining spots like The Luhron—it’s always nice to explore local gems! We appreciate your kind words and look forward to making the rest of your stay just as enjoyable.
Cheers,
Four Points by Sheraton Bali Seminyak
Quite disappointing considering that it is a Marriott hotel. I booked this hotel because I've had good experience staying at other Four Points, however, the sevice and the condition of the room was below average.
First, when we checked in, we weren't informed of any of the services, such as the time and the location of the breakfast, the operational hours of the swimming pool, etc. By the way, there was no common greeting in the room(welcome note with fruit, etc.) that is usually provided by a hotel of this level.
Second, it was quite difficult to locate the staff. When we were at the pool, there wasn't anyone to receive our order and give information on towels. We had no choice but to wait for several minutes before one of the staff showed up. By the way, the towels were in very bad shape. (New towels have been placed now)
Third, the condition of the room was disappointing. The refrigerator was broken and the hairdryer was full of dust as if it hadn't been used for years. The AC was not as cool as it should be.
I would hesitate to recommend this hotel. It is better off to stay at a different hotel with this price. This place certainly does not meet the standard of Marriott Bonvoy.
By the way, the staff seems to have no intention to provide good service. During breakfast, no one cared about cleaning our table until we had to ask one of staff to do so, and it was really slow.
I have added two more stars due to the politeness and kindness of the majority of the staff. I hope my review could contribute in improving the quality of the hotel.
Hello Mr. John,
Thank you for sharing your detailed feedback with us. We're truly sorry to hear about your recent stay and the areas where we fell short of your expectations, especially as you've had positive experiences with Four Points before. Please accept our sincere apologies for the inconveniences you encountered.
Your concerns have been noted:
1. We apologize for the lack of information during check-in. This is not reflective of our usual standards, and we will ensure our team is more attentive in communicating key services and amenities.
2. The delay in poolside service and the condition of the towels is also being addressed. We have since replaced the towels and are working on improving the responsiveness of our staff.
3. The room issues, including the broken refrigerator, dusty hairdryer, and AC, are being rectified immediately. This should not have been the case, and we’re taking steps to ensure better maintenance moving forward.
We're glad to hear that the politeness and kindness of our staff still made a positive impact during your stay. We truly appreciate your feedback as it helps us improve, and we hope you will consider staying with us again so we can provide a better experience.
Cheers,
Four Points by Sheraton Bali Seminyak
