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Abhishek
Auckland Central, New Zealand

Location, family holiday, best service, value for money in all respects.

4.0 of 5 bubblesReviewed 20 Sept 2024via mobile
We recently had 5 days stay at this place.
Service 5/5
Staff was extremely courteous especially Devi, Rati & team. The whole experience from check in to check out was outstanding.
Buffet breakfast is great, lot of options, value for money including ice cream for kids in breakfast. We also used spa services at hotel, prices are controlled, very nice service, hygienic spa facilities, smiling staff always. Only thing which we found was out of control from staff perspective was property in itself. Property is bit old but we saw staff was continuously doing maintance around the property. It needs bit of renovations which was in pipeline when we spoke to staff. However, it is best place to stay, convenient location, friendly staff, good food service, room service, value for money overall. Thanks to Devi and team again for making our stay memorable.
I would highly recommend this place to anyone looking for a comfortable stay in Semniyak.
Date of stay: September 2024
Trip type: Travelled with family
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Four Points Seminyak, Owner at Four Points By Sheraton Bali, Seminyak, responded to this review
Responded 26 Sept 2024
Hello,

Thank you for taking the time to share your wonderful feedback! We’re delighted to hear that you enjoyed your 5-day stay, especially the outstanding service from Devi, Rati, and the team. It’s fantastic to know that you appreciated our buffet breakfast, spa services, and overall value for money. We’re also grateful for your understanding regarding the property’s condition, and we’re happy to share that renovations are indeed in progress to enhance the experience. We look forward to welcoming you back for an even better stay in the future!

Cheers,
Four Points by Sheraton Bali Seminyak
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 17 September 2024

We had dinner at the roof top restaurant and it was not a great experience. The tables were sticky and the 2 of the 3 mains were not available. Service was good as were the cocktails. We ended up having pizza which looked and tasted like it was out of the box.

Date of stay: September 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Scott P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Four Points Seminyak, Owner at Four Points By Sheraton Bali, Seminyak, responded to this reviewResponded 26 September 2024

Hello,

Thank you for sharing your feedback with us. While we're happy to hear that you enjoyed the service and cocktails, we're truly sorry that your dining experience didn’t meet your expectations. We understand the importance of a clean setting and menu availability, and we’ll address these issues with our team to ensure improvements are made. Your comments about the pizza will also be reviewed as we strive to offer better quality. We hope you'll consider giving us another chance to provide a better experience in the future.

Cheers,
Four Points by Sheraton Bali Seminyak

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Reviewed 13 September 2024 via mobile

Bones and rooms are nice. Location is good. Could have been a great hotel. Unfortunately the bar pumps doof doof music from 10:30am all day. Even with the door closed you can hear it. Not restful. Good luck having a nap on your well earned holiday. Or even sleeping in for that matter with kids screaming in the pool from 8am. Such a shame as you can see it was well designed tastefully, with Balinese tasteful decor. Now someone has decided to install Mickey Mouse sculptures and paintings. Ruining what was understated, Balinese, modern contemporary and making it straight out nasty. Asked for a quiet room and was put next to the pool bar and waterfall and lobby on Level 2. Not quiet. Moved again to the top floor. Still not quiet. Checked out early and forfeited my accommodation. Not worth ruining your precious time off. Watch the video. You be the judge of whether that is restful noise levels. Breakfast apart from the egg cart and fruit was inedible sludge. I don’t know how they make it so awful but it is. I only ate fruit and toast and an omelette and I love Balinese and Asian food. Truly messed up.

Date of stay: July 2024
Trip type: Travelled with friends
1  Thank MADownes
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Four Points Seminyak, Owner at Four Points By Sheraton Bali, Seminyak, responded to this reviewResponded 16 September 2024

Hello MADownes,

Thank you for taking the time to share your feedback. We’re pleased to hear you liked our rooms and location. However, we’re genuinely sorry to learn that your stay was affected by noise and other issues.

We understand how important a peaceful environment is for a relaxing holiday, and we regret that we fell short in this aspect. Your comments about the food and decor are valuable, and we will take them into consideration as we strive to enhance our guest experience.

We hope you might consider giving us another opportunity to offer you a more restful and enjoyable stay in the future.

Best regards,
Four Points by Sheraton Bali Seminyak

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Reviewed 9 September 2024 via mobile

The hotel is situated in a lovely quiet part of Seminyak, within easy walking distance of the town, the beach and other things to do. The staff a very friendly and accommodating, making our stay both a relaxing and enjoyable experience.
The food is great and the restaurant on the roof, where we had breakfast, has a panoramic view of the surrounding village, coastline and mountains in the distance.

Room tip: Cheap transport (by air conditioned car or by scooter (for the brave)) are easily available via the grab app, which works really well.
Date of stay: September 2024
Trip type: Travelled with family
Thank Leighton M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Four Points Seminyak, Owner at Four Points By Sheraton Bali, Seminyak, responded to this reviewResponded 16 September 2024

Hello Leighton,

Thank you for your wonderful review! We’re delighted to hear that you and your family enjoyed your stay and found our location and staff to your liking. It’s great to know you had a relaxing experience and enjoyed the panoramic views from our rooftop restaurant.

We look forward to welcoming you back for another enjoyable stay in the future.

Cheers,
Four Points by Sheraton Bali Seminyak

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Reviewed 23 August 2024 via mobile

It was filthy and disgusting 🤢. And what made it worse I cross referenced with Your site to check and only glowing reviews. We let me tell you the Sheraton should be embarrassed to have their name associated with this brand. An example for you. Mould in the shower floor and on the walls. No sealed bottled water for teeth brushing. Tooth paste on the pillow cases. Sheets already slept in. Red sauce hand print on the curtain. Shall I continue. Long black hair all over the floor and in the floor rug. I think you get the picture.

Date of stay: August 2024
Trip type: Travelled with friends
1  Thank 557SallyB
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Four Points Seminyak, Owner at Four Points By Sheraton Bali, Seminyak, responded to this reviewResponded 27 August 2024

Dear 557SallyB,

Thank you for bringing these issues to our attention. Your feedback has been acknowledged by our leadership team, and we are taking immediate action to address the concerns you raised.

We deeply value your input and hope to have the opportunity to serve you better in the future.

Sincerely,
Four Points by Sheraton Bali Seminyak

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Reviewed 22 August 2024

Wonderful staff pleasant atmosphere thank you very much for the pleasant stay especially front office team Sagung and Sakti Breakfast also good. Definitely come back in the future thank you very much for the overall stay,.,,,,,,,,,,,,,

Date of stay: August 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Resort61900212544
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Four Points Seminyak, Owner at Four Points By Sheraton Bali, Seminyak, responded to this reviewResponded 27 August 2024

Dear Resort61900212544,

Thank you so much for your kind review! We're delighted to hear that you enjoyed your stay and that our staff, especially Sagung and Sakti, made a positive impression. We're also pleased that you enjoyed the breakfast and found the atmosphere pleasant.

Your feedback means a lot to us, and we look forward to welcoming you back in the future. Thank you once again for your recommendation and for choosing to stay with us.

Best regards,
Four Points by Sheraton Bali Seminyak

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