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Resort61900212544

Highly recommended

5.0 of 5 bubblesReviewed 21 Aug 2024
Wonderful staff pleasant atmosphere thank you very much for the pleasant stay especially front office team Sagung and Sakti Breakfast also good. Definitely come back in the future thank you very much for the overall stay,.,,,,,,,,,,,,,
Date of stay: August 2024
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Four Points Seminyak, Owner at Four Points By Sheraton Bali, Seminyak, responded to this review
Responded 26 Aug 2024
Dear Resort61900212544,

Thank you so much for your kind review! We're delighted to hear that you enjoyed your stay and that our staff, especially Sagung and Sakti, made a positive impression. We're also pleased that you enjoyed the breakfast and found the atmosphere pleasant.

Your feedback means a lot to us, and we look forward to welcoming you back in the future. Thank you once again for your recommendation and for choosing to stay with us.

Best regards,
Four Points by Sheraton Bali Seminyak
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 17 August 2024

Location: we chose this location as it was slightly away from the hustle and bustle. A short walk takes you to the main streets with lots of dining and shopping options.

Room: upon checking in, we found our room to be flooded and the balcony for wide open. They moved us to another room once we mentioned this. However, our room had a constant problem with the electricity which kept going on and off. We reported this several times but it was never looked into - so we gave up after 5 mentions.

The walls are very thin so if you’re looking for a quiet space, this probably isn’t it. We had an extremely noisy neighbour who decided to argue early hours of the morning. Guests on the top floor decided to drag furniture constantly.

Staff: the cleaning and restaurant staff were amazing! Super attentive and friendly - catering to our every needs. The concierge staff, although friendly, lacked local knowledge.

Overall a good stay - however needs some attention to smaller issues.

Date of stay: August 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank D70s
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Four Points Seminyak, Owner at Four Points By Sheraton Bali, Seminyak, responded to this reviewResponded 27 August 2024

Dear D70s,

Thank you for your feedback. We’re glad you enjoyed the location and appreciated the service from our cleaning and restaurant staff.

We apologize for the issues with your room and the noise disturbances. Your concerns about the flooding, electrical problems, and concierge service are being addressed to prevent future occurrences.

Thank you for bringing these matters to our attention. We hope to have the chance to provide a better experience on your next visit.

Best regards,
Four Points by Sheraton Bali Seminyak

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2024

I can highly recommend this hotel, it has a great location, close to everything without being too close to all the hustle and bustle. The rooms are large, very comfortable and very clean. The pool area is perfect and has great food. But by far the best thing about this hotel is the amazingly friendly and helpful staff. They blew me away with their service and attention to detail. A special mention goes out to 'Sinta', who was just a pleasure to deal with. I have stayed in many hotels, but none even come close to the service you get here! 10/10 thank you! :)

Date of stay: August 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank tolevskyc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Four Points Seminyak, Owner at Four Points By Sheraton Bali, Seminyak, responded to this reviewResponded 27 August 2024

Dear Tolevskyc,

Thank you for your wonderful review! We’re thrilled to hear that you enjoyed our location, spacious and clean rooms, and the pool area.

We especially appreciate your kind words about our staff, particularly Sinta. It’s rewarding to know their service made such a positive impact on your stay.

Thank you for the 10/10 rating and for recommending us. We look forward to welcoming you back!

Best regards,
Four Points by Sheraton Bali Seminyak

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Reviewed 3 August 2024

So much fun staying here!!! I was skeptical to stay in Seminyak at first due to the hustle-bustle, but my friend recommended this hotel to me and i truly exceed my expectations. Everything was amazing starting from arrival until my departure. The location was perfect and easy to get everywhere. I love it here!

Date of stay: August 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank mulyos2206
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Four Points Seminyak, Owner at Four Points By Sheraton Bali, Seminyak, responded to this reviewResponded 27 August 2024

Dear Mulyos2206,

Thank you for your fantastic review! We’re delighted to hear that your stay exceeded your expectations and that you enjoyed our location and overall experience.

It’s great to know you found everything from arrival to departure amazing. We look forward to welcoming you back for another memorable stay!

Best regards,
Four Points by Sheraton Bali Seminyak

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2024

Clean and functional and the staff are lovely, but this hotel doesn't have the Sheraton brand quality.

The rooms are a good size, clean, bed is super comfortable and they have big fat fluffy pillows!

Good sized bathroom, clean, decent toiletries however the towels have seen better days and were very old an threadbare which is quite unpleasant to look at and use – hotel towels should not be worse than the towels that you have at home. The bathroom lighting is very dim and it is hard to put make up on. There is no hair dryer in the room, but one is available if you call house keeping. The light over the hand basin kept flickering which is quite annoying and the hand basin tap had a funny spluttering flow. All these things could have been fixed prior to a guest checking in, as it is annoying for the guest.

Nice pool and the water is a good temperature. Nice sun loungers to relax in. Fitness centre was available but we did not use it.

Breakfast catered for many nationalities including Indian and Indonesian specialities such as satays which were grilled beautifully. Omelettes were great. The breakfast area is well set out to get your food, service is polite and efficient and lovely indoor and outdoor area to sit in to enjoy your breakfast.

All the staff we encountered were lovely and very welcoming.

The location isn’t great. The hotel is located roughly 350 metres off the main drag down an alley which you will need to bring a torch with you if you intend to walk to and from your hotel in the dark as there are many trip hazards, pot holes which you can’t see in the dark. You can see the beach from the roof top of the property, but you need to go about 2.5 kilometres around the block to get to the beach, unless you take the short cut through some dingy alleys to get to the beach using this short cut, but I would not recommend it in the dark even with a torch!

This hotel is not for people with mobility issues as there are a lot of stairs and the ramp to wheel up your suitcase is really steep.

For a Sheraton Branded property it is rough around the edges and could do with some maintenance, however it is clean and functional and provides all the basics for a comfortable stay.

Date of stay: July 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank limeclaw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Four Points Seminyak, Owner at Four Points By Sheraton Bali, Seminyak, responded to this reviewResponded 28 July 2024

Dear Mr./Ms. Limeclaw,

Thank you for taking the time to share your detailed feedback about your recent stay with us. We genuinely appreciate your insights, as they are invaluable in helping us enhance our guest experience.

We are pleased to hear that you found our staff to be lovely and that you enjoyed the comfort of the rooms, the quality of the bed and pillows, and the breakfast offerings. Your positive comments regarding the pool, fitness center, and breakfast are greatly appreciated.

However, we are genuinely sorry to hear that some aspects of your stay did not meet your expectations, particularly concerning the quality of our towels, the bathroom lighting, and the maintenance issues you encountered. Please accept our sincerest apologies for these inconveniences. We are currently addressing these concerns to ensure that such issues are resolved promptly and do not affect future guests.

We also appreciate your feedback on the location of the hotel and the accessibility challenges. We understand the importance of convenience and safety, and we will be reviewing our signage and accessibility options to better assist our guests in navigating the area.

Your comments are crucial in guiding our continuous improvement efforts. We hope to have the opportunity to welcome you back in the future and provide you with a stay that fully aligns with the Sheraton brand standards you expect.

Thank you once again for your feedback and for choosing our hotel.

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Reviewed 24 July 2024

We just stayed at Four Points Seminyak, the location is pretty good, away from the main street but near enough to just walk. The hotel itself is not very big and it has shown its age. We had a problem with our original room, but that is quickly shorted out, even though they are very full. The towels and the bed sheets need to be replaced badly. It would probably be giving this hotel a 3 stars if not for the amazing staffs they have there. Most of them are great, constantly smiling and can see that they are there to make the customers feel comfortable and happy.

There are 3 exceptional staffs that go beyond a normal service to help us make the stay there very memorable: first is Bintang (front desk)… he is great problem solver and has amazing attitude. Lakshmi (dinner roof top restaurant)…immediately brightens up the atmosphere just by speaking to her; I wasn’t feeling too well, and she goes all out to get the chef to prepare me a suitable dinner. Lastly, chef Kadek (breakfast roof top restaurant)…constantly cheerful and checking on all the guests if they needed anything else, sometimes those are not even in the menu.

So, 10 stars out 5 for the amazing crew they have in the Four Points Seminyak. It does showcase the true Balinese hospitality!

Date of stay: July 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Fransiskus O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Four Points Seminyak, Owner at Four Points By Sheraton Bali, Seminyak, responded to this reviewResponded 28 July 2024

Dear Mr./Ms. Happiness533035,

Thank you so much for your kind words and for taking the time to share your experience at Four Points Seminyak. We are delighted to hear that our team made such a positive impact on your stay.

We appreciate your feedback regarding the hotel's condition and the need for updates to the towels and bed sheets. Please be assured that we are actively working on improvements in these areas to enhance our guests' experience.

It is wonderful to hear that Bintang, Lakshmi, and Chef Kadek provided exceptional service and contributed to making your stay memorable. Your recognition of their efforts truly highlights the essence of Balinese hospitality that we strive to offer. We will make sure to share your compliments with them—they will be thrilled to know their efforts were so appreciated.

Thank you again for your feedback and for giving us the opportunity to showcase our team’s dedication to guest satisfaction. We look forward to welcoming you back in the future and providing you with an even better experience.

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