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limeclaw
Perth, Australia

The Sheraton brand and quality is not at this hotel

3.0 of 5 bubblesReviewed 24 Jul 2024
Clean and functional and the staff are lovely, but this hotel doesn't have the Sheraton brand quality.

The rooms are a good size, clean, bed is super comfortable and they have big fat fluffy pillows!

Good sized bathroom, clean, decent toiletries however the towels have seen better days and were very old an threadbare which is quite unpleasant to look at and use – hotel towels should not be worse than the towels that you have at home. The bathroom lighting is very dim and it is hard to put make up on. There is no hair dryer in the room, but one is available if you call house keeping. The light over the hand basin kept flickering which is quite annoying and the hand basin tap had a funny spluttering flow. All these things could have been fixed prior to a guest checking in, as it is annoying for the guest.

Nice pool and the water is a good temperature. Nice sun loungers to relax in. Fitness centre was available but we did not use it.

Breakfast catered for many nationalities including Indian and Indonesian specialities such as satays which were grilled beautifully. Omelettes were great. The breakfast area is well set out to get your food, service is polite and efficient and lovely indoor and outdoor area to sit in to enjoy your breakfast.

All the staff we encountered were lovely and very welcoming.

The location isn’t great. The hotel is located roughly 350 metres off the main drag down an alley which you will need to bring a torch with you if you intend to walk to and from your hotel in the dark as there are many trip hazards, pot holes which you can’t see in the dark. You can see the beach from the roof top of the property, but you need to go about 2.5 kilometres around the block to get to the beach, unless you take the short cut through some dingy alleys to get to the beach using this short cut, but I would not recommend it in the dark even with a torch!

This hotel is not for people with mobility issues as there are a lot of stairs and the ramp to wheel up your suitcase is really steep.

For a Sheraton Branded property it is rough around the edges and could do with some maintenance, however it is clean and functional and provides all the basics for a comfortable stay.
Date of stay: July 2024
Trip type: Travelled as a couple
1.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
1.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Four Points Seminyak, Owner at Four Points By Sheraton Bali, Seminyak, responded to this review
Responded 28 Jul 2024
Dear Mr./Ms. Limeclaw,

Thank you for taking the time to share your detailed feedback about your recent stay with us. We genuinely appreciate your insights, as they are invaluable in helping us enhance our guest experience.

We are pleased to hear that you found our staff to be lovely and that you enjoyed the comfort of the rooms, the quality of the bed and pillows, and the breakfast offerings. Your positive comments regarding the pool, fitness center, and breakfast are greatly appreciated.

However, we are genuinely sorry to hear that some aspects of your stay did not meet your expectations, particularly concerning the quality of our towels, the bathroom lighting, and the maintenance issues you encountered. Please accept our sincerest apologies for these inconveniences. We are currently addressing these concerns to ensure that such issues are resolved promptly and do not affect future guests.

We also appreciate your feedback on the location of the hotel and the accessibility challenges. We understand the importance of convenience and safety, and we will be reviewing our signage and accessibility options to better assist our guests in navigating the area.

Your comments are crucial in guiding our continuous improvement efforts. We hope to have the opportunity to welcome you back in the future and provide you with a stay that fully aligns with the Sheraton brand standards you expect.

Thank you once again for your feedback and for choosing our hotel.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 24 July 2024

We just stayed at Four Points Seminyak, the location is pretty good, away from the main street but near enough to just walk. The hotel itself is not very big and it has shown its age. We had a problem with our original room, but that is quickly shorted out, even though they are very full. The towels and the bed sheets need to be replaced badly. It would probably be giving this hotel a 3 stars if not for the amazing staffs they have there. Most of them are great, constantly smiling and can see that they are there to make the customers feel comfortable and happy.

There are 3 exceptional staffs that go beyond a normal service to help us make the stay there very memorable: first is Bintang (front desk)… he is great problem solver and has amazing attitude. Lakshmi (dinner roof top restaurant)…immediately brightens up the atmosphere just by speaking to her; I wasn’t feeling too well, and she goes all out to get the chef to prepare me a suitable dinner. Lastly, chef Kadek (breakfast roof top restaurant)…constantly cheerful and checking on all the guests if they needed anything else, sometimes those are not even in the menu.

So, 10 stars out 5 for the amazing crew they have in the Four Points Seminyak. It does showcase the true Balinese hospitality!

Date of stay: July 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Fransiskus O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Four Points Seminyak, Owner at Four Points By Sheraton Bali, Seminyak, responded to this reviewResponded 28 July 2024

Dear Mr./Ms. Happiness533035,

Thank you so much for your kind words and for taking the time to share your experience at Four Points Seminyak. We are delighted to hear that our team made such a positive impact on your stay.

We appreciate your feedback regarding the hotel's condition and the need for updates to the towels and bed sheets. Please be assured that we are actively working on improvements in these areas to enhance our guests' experience.

It is wonderful to hear that Bintang, Lakshmi, and Chef Kadek provided exceptional service and contributed to making your stay memorable. Your recognition of their efforts truly highlights the essence of Balinese hospitality that we strive to offer. We will make sure to share your compliments with them—they will be thrilled to know their efforts were so appreciated.

Thank you again for your feedback and for giving us the opportunity to showcase our team’s dedication to guest satisfaction. We look forward to welcoming you back in the future and providing you with an even better experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2024 via mobile

We went to the hotel believing a sheraton property would offer a good clean room for us to stay.

The initial room
Was nice and cozy but I asked for an upgrade to a suite which they gave us on ground level.

The suite was not at all nice and had strong damp smell. This was a very uncomfortable night and next morning I asked the hotel to change our room.

Hotel did a good job and gave us a nice room - suite with better view.

Room tip: Avoid ground floor rooms
Date of stay: July 2024
Trip type: Travelled as a couple
Thank nargotra12
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Four Points Seminyak, Owner at Four Points By Sheraton Bali, Seminyak, responded to this reviewResponded 23 July 2024

Dear Mr. / Ms. Nargotra12,

Thank you very much for taking the time to share your recent experience at our hotel. Your feedback is extremely valuable to us.

We deeply apologize for the inconvenience you've faced related to the damp smell in the suite you were initially provided. We understand the discomfort this might have caused you, making your night less than pleasant. We strive to provide our guests with top tier services and it seems that in your case we unfortunately fell short.

We appreciate your acknowledgment of our hotel staff's promptness in addressing your concern. It's good to know that they were able to assign you a better suite with a nice view.

Your feedback has been relayed to our leadership team. Please rest assured we will take immediate and necessary action to ensure such an occurrence is prevented in the future.

Again, we apologize for any inconvenience this may have caused and we look forward to serving you better in your future stays.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2024

Came for breakfast before check in, decided not to book because of the substandard experience.

The bad:

- Most apples were bad, old, rotten.
- Had one bite of an omelette and it made me throw up (not making this up…)
- I was given a fork and it was dirty.
- Soup bowls next to kitchen were dirty, discarded the first 4 I took, and food leftovers from poor washing.
- lettuce was old
- tomatoes and cheese looked terrible.

The good:

- Coffee
- Papaya and watermelon

Worst breakfast I have had in months. Lots of fried options I didn’t try but if you look for a healthy breakfast this hotel doesn’t offer that.

Four Points Ungasan offers a much better experience and it is cheaper also.

Date of stay: February 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Thank Bolehdeh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Four Points Seminyak, Owner at Four Points By Sheraton Bali, Seminyak, responded to this reviewResponded 29 July 2024

Dear Mr./Ms. Bolehdeh,

Thank you for sharing your detailed feedback. We genuinely appreciate your comments, as they provide us with valuable insights into areas where we need to improve.

I am deeply sorry to hear about your recent breakfast experience. The issues you encountered with the quality and cleanliness of the food and utensils are concerning, and we sincerely apologize for falling short of your expectations. Please be assured that your feedback will be shared with our culinary team to address these problems immediately and ensure that they are resolved.

It is encouraging to know that you enjoyed our coffee and the fresh papaya and watermelon. However, we regret that the overall breakfast experience did not meet your standards. We are committed to offering a variety of healthy options and maintaining high standards of hygiene and quality, and your feedback will help us enhance our offerings.

Thank you for bringing these matters to our attention. We hope to have another opportunity to serve you better in the future. If you have any further concerns or need assistance with anything else, please do not hesitate to reach out.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2024 via mobile

This place is very conveniently located in the Seminyak area. Friendly and welcoming staff, amazing location, clean rooms and lovely food. We also enjoyed the swimming pool facilities. Breakfasts were my favourite. Would definitely stay again

Date of stay: April 2024
Trip type: Travelled as a couple
Thank mehulagga
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Four Points Seminyak, Owner at Four Points By Sheraton Bali, Seminyak, responded to this reviewResponded 27 August 2024

Dear Mehulagga,

Thank you for your wonderful review! We’re thrilled to hear that you enjoyed our location, friendly staff, clean rooms, and the swimming pool. It’s great to know that the breakfasts were a highlight of your stay.

We look forward to welcoming you back in the future!

Best regards,
Four Points by Sheraton Bali Seminyak

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2024 via mobile

Bali was a blast! Staying at the Four Points Seminyak really helped set the tone of my trip. The property had awesome breakfast and other amenities. Ritah and Sugung, especially, were amazing hosts; I felt like I was at a very premium location.

Date of stay: June 2024
Trip type: Travelled on business
Thank Andy L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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