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nargotra12

Not at all a good stay. First night we got a damp room upgrade but the hotel helped to change the room.

2.0 of 5 bubblesReviewed 22 Jul 2024via mobile
We went to the hotel believing a sheraton property would offer a good clean room for us to stay.

The initial room
Was nice and cozy but I asked for an upgrade to a suite which they gave us on ground level.

The suite was not at all nice and had strong damp smell. This was a very uncomfortable night and next morning I asked the hotel to change our room.

Hotel did a good job and gave us a nice room - suite with better view.
Date of stay: July 2024
Room Tip: Avoid ground floor rooms
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Four Points Seminyak, Owner at Four Points By Sheraton Bali, Seminyak, responded to this review
Responded 23 Jul 2024
Dear Mr. / Ms. Nargotra12,

Thank you very much for taking the time to share your recent experience at our hotel. Your feedback is extremely valuable to us.

We deeply apologize for the inconvenience you've faced related to the damp smell in the suite you were initially provided. We understand the discomfort this might have caused you, making your night less than pleasant. We strive to provide our guests with top tier services and it seems that in your case we unfortunately fell short.

We appreciate your acknowledgment of our hotel staff's promptness in addressing your concern. It's good to know that they were able to assign you a better suite with a nice view.

Your feedback has been relayed to our leadership team. Please rest assured we will take immediate and necessary action to ensure such an occurrence is prevented in the future.

Again, we apologize for any inconvenience this may have caused and we look forward to serving you better in your future stays.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 22 July 2024

Came for breakfast before check in, decided not to book because of the substandard experience.

The bad:

- Most apples were bad, old, rotten.
- Had one bite of an omelette and it made me throw up (not making this up…)
- I was given a fork and it was dirty.
- Soup bowls next to kitchen were dirty, discarded the first 4 I took, and food leftovers from poor washing.
- lettuce was old
- tomatoes and cheese looked terrible.

The good:

- Coffee
- Papaya and watermelon

Worst breakfast I have had in months. Lots of fried options I didn’t try but if you look for a healthy breakfast this hotel doesn’t offer that.

Four Points Ungasan offers a much better experience and it is cheaper also.

Date of stay: February 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Thank Bolehdeh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Four Points Seminyak, Owner at Four Points By Sheraton Bali, Seminyak, responded to this reviewResponded 29 July 2024

Dear Mr./Ms. Bolehdeh,

Thank you for sharing your detailed feedback. We genuinely appreciate your comments, as they provide us with valuable insights into areas where we need to improve.

I am deeply sorry to hear about your recent breakfast experience. The issues you encountered with the quality and cleanliness of the food and utensils are concerning, and we sincerely apologize for falling short of your expectations. Please be assured that your feedback will be shared with our culinary team to address these problems immediately and ensure that they are resolved.

It is encouraging to know that you enjoyed our coffee and the fresh papaya and watermelon. However, we regret that the overall breakfast experience did not meet your standards. We are committed to offering a variety of healthy options and maintaining high standards of hygiene and quality, and your feedback will help us enhance our offerings.

Thank you for bringing these matters to our attention. We hope to have another opportunity to serve you better in the future. If you have any further concerns or need assistance with anything else, please do not hesitate to reach out.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2024 via mobile

This place is very conveniently located in the Seminyak area. Friendly and welcoming staff, amazing location, clean rooms and lovely food. We also enjoyed the swimming pool facilities. Breakfasts were my favourite. Would definitely stay again

Date of stay: April 2024
Trip type: Travelled as a couple
Thank mehulagga
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Four Points Seminyak, Owner at Four Points By Sheraton Bali, Seminyak, responded to this reviewResponded 27 August 2024

Dear Mehulagga,

Thank you for your wonderful review! We’re thrilled to hear that you enjoyed our location, friendly staff, clean rooms, and the swimming pool. It’s great to know that the breakfasts were a highlight of your stay.

We look forward to welcoming you back in the future!

Best regards,
Four Points by Sheraton Bali Seminyak

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2024 via mobile

Bali was a blast! Staying at the Four Points Seminyak really helped set the tone of my trip. The property had awesome breakfast and other amenities. Ritah and Sugung, especially, were amazing hosts; I felt like I was at a very premium location.

Date of stay: June 2024
Trip type: Travelled on business
Thank Andy L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 June 2024

Awesome staff, Wira was amazing with his service should get a pay raise. 🤙 Everyone is happy and eager to please a very nice change in scenery. The food here is amazing and it's always high quality. Would definitely recommend tipping the staff as they do deserve it

Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Voyage37229441126
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 June 2024 via mobile

Fantastic hotel, in the middle of Seminyak, but in a quiet street, just few hundred meters from the beach. I had the privilege to be upgraded as a titanium elite member, thanks. Staff is kind, professional and dedicated. Will be back with pleasure

Date of stay: June 2024
Trip type: Travelled solo
Thank zenmasterfarfaraway
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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