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Mobile68142502649

A live time Expierience !

5.0 of 5 bubblesReviewed 27 Aug 2024
We stayed in this hotel during 2 weeks.
The hotel itself is everything you hope it will have.
The rooftop was my favorite place.
Enjoy the music , the band on thursday the wonderfull sunsets . and drinks.
and the great breakfasts at the same place.
I have to say: The staff was amazing. Everybody was so friendly helpfull ,warm and kind.
It was like a warm bath, they realy made you feel like family.
I will never forget this beautifull feeling they gave me.
Date of stay: August 2024
Trip type: Travelled with friends
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Derry Kharisma, Guest Services / Front Office at Aloft Bali Seminyak, responded to this review
Responded 2 weeks ago
Hi Mobile68142502649,

Thanks so much for your amazing review! We’re thrilled to hear that your two-week stay felt like a lifetime experience. It’s awesome that you loved the rooftop, especially with the music, sunsets, and drinks, and that breakfast hit the spot too!

A big thank you for your kind words about our staff – they’ll be so happy to hear it. We always want to make our guests feel like family, so it’s great to know we gave you that warm feeling.

Hope to see you back here soon for more good times, Mobile68142502649!

Cheers,

Derry Kharisma Wim
Room Operations Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 8 August 2024 via mobile

Very disappointed. Booked a pool access room. First night kept awake by regular returning client partying until 4am until finally security stepped in. Following nights disturbed by construction in the basement underneath our floor. Had to complain to reception to get it to stop. Reception staff are lovely but clearly management doesn’t care.
Paid top dollar to have a pool access room so very disappointed and sad that my wife’s birthday trip has been ruined.
Four more nights here until we leave for home and some sleep.
It’s a nice enough hotel and the staff are lovely but management doesn’t care about your quality of sleep after you have booked.
First time I have ever had to give this type of review.
Going home so disappointed.

Room tip: Don’t book if you value a good night sleep.
Date of stay: August 2024
Trip type: Travelled as a couple
Thank Daveo2959
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Derry Kharisma, Guest Services / Front Office at Aloft Bali Seminyak, responded to this reviewResponded 9 August 2024

Dear Daveo2959,

Greetings from Aloft Bali Seminyak!

Providing the highest level of hospitality is our number one priority, and we sincerely apologize for falling short of meeting your expectations.
It's understandable that you expected a peaceful and relaxing stay. From the onset, allow me to apologize for any inconvenience that you and your wife might experience during your stay at Aloft Bali Seminyak.
Myself and the whole team thank you for the feedback, as it is from your comment that we are able to understand our guest's experience and point of view.
I personally will work together with the management to improve our services to all our guests.

Daveo2959, once again, my sincere apology for being unable to provide you and your wife with an impeccable visit.
I hope the rest of your stay more enjoyable and memorable.
Please do not hesitate to contact me directly if you require any further assistance or whenever your travel plan brings you back to Bali.

Cheers,

Derry Kharisma
Room Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2024 via mobile

We thoroughly enjoyed our stay here. We had booked a pool access room, with a free mini bar daily (yay!!). Our room was well maintained. The pool out side our room was a bonus, however we soon discovered it was too cold to use. As it didn’t get the morning or afternoon sun. Housekeeping was a bit slap dash and forgot to replenish face washers and hand towels. A bit frustrating.
Breakfast was awesome and had everything you need. Plus the 24 hour coffee free refill was much appreciated. The staff really do make this hotel, always polite and accommodating. Nothing was too much for them… so thank you.
Now the negative,. Firstly the location, you can walk via the beach to get to anything decent. It’s about a 20 minute walk to Semiyak square. There’s not really anything around and it’s on the busiest road. The pool on the rooftop is not only small but is always cold. Generally, despite the weather no one was in it. These 2 factors would deter us from returning.

Date of stay: August 2024
Trip type: Travelled with friends
Thank H3av3nlyU
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Derry Kharisma, Guest Services / Front Office at Aloft Bali Seminyak, responded to this reviewResponded 9 August 2024

Hi H3av3nlyU,

Sassy greetings from Aloft Bali Seminyak!

Thank you so much for staying with us and also for taking the time to provide your feedback.

It's great to hear that you enjoyed the mini bar, as well as the breakfast and our attentive staff. However, it's unfortunate that you encountered some issues such as the cold pool outside your room, inconsistent housekeeping, and the location not being as convenient as you had hoped.
Your opinion about face & hand towels is very appreciated by myself and all the housekeeping staff, as it helps us identify areas that require improvement to guarantee the satisfaction of our esteemed guests.

H3av3nlyU, kindly contact me whenever your travel plan brings you back to Bali, rest assured your next trip to Aloft Bali Seminyak will more enjoyable.

Cheers,

Derry Kharisma Wim
Room Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2024 via mobile

Service outstanding - noise ruined an otherwise perfect stay!
From the moment we checked in, our stay was memorable, enjoyable and friendly. The rooms are clean and the beds… so comfortable! The decor and the styling of the property is fun and matches the vibe of Seminyak and Canggu. Location at the end of Seminyak, on the way to Canggu.
The food at the rooftop restaurant is delicious and again, service outstanding. For instance, my wife mentioned she was tired from the flight to Bali, and the restaurant arranged complimentary Ginger Tea to the room after our Meal. Welcome drink at the bar also a nice touch.
Great Hotel for families - PlayStation hooked up to GIANT screen behind the bar, good to occupy kids during Happy Hour :-)
Good Breakfast spread with Ala carte options included. Water filter machines in the hallway and bottled mineral water also provided.

Only thing that was bothersome was the noise from the hallways at night (the floors are tiled so there’s heaps of echo) and the noise from the rooftop in the morning (we stayed on level 3). Not a big deal, but good to know for those who are sensitive to noise. Noticed there are signs to advise guests to keep the noise down in the hallways.

Marriott Bonvoy status recognised (and rewarded).

4.9 stars! This little hotel has a lot to offer.

Date of stay: July 2024
Trip type: Travelled with family
Thank Manesh M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Derry Kharisma, Guest Services / Front Office at Aloft Bali Seminyak, responded to this reviewResponded 8 July 2024

Hi Manesh M,

Sassy greetings from Aloft Bali Seminyak!

Thank you so much for staying with us and also for taking the time to provide your amazing feedback.

We're delighted to hear that your stay was memorable and enjoyable from the moment you checked in. It's great to know that our clean, comfortable rooms and vibrant decor added to your experience, perfectly capturing the fun vibes of Seminyak and Canggu.

We’re thrilled you loved the food at our rooftop restaurant and appreciated the little touches like the complimentary ginger tea and welcome drink. It’s always our pleasure to make our guests feel special and taken care of. We're also glad your family enjoyed the PlayStation and our breakfast spread with a variety of options.

We appreciate your understanding about the noise from the hallways and the rooftop. Your feedback is essential, and we're working on ways to improve the soundproofing to ensure a more serene atmosphere for our guests.

Manesh M, we hope to welcome you back soon for another delightful stay!

Cheers,

Derry Kharisma Wim
Room Operations Manager

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Reviewed 2 June 2024 via mobile

Aloft is a outstanding option when hanging out in Seninyak. The associates here treat you like you're at the 4 Seasons or the Ritz Carlton. The location is 3 or 4 minute walk to the beach, a great beach club, Mira is closer. Breakfast is more than adequate, and there are ample restaurants close by. The best feature is the awesome rooftop pool, the best around !
Suksma, great job 🙂

Room tip: The free cancellation option, up to the day before, guarantees maximum flexibity
Date of stay: June 2024
Trip type: Travelled as a couple
Thank traveler63123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Derry Kharisma, Guest Services / Front Office at Aloft Bali Seminyak, responded to this reviewResponded 3 June 2024

Dear traveler63123,

Sassy greetings from Aloft Bali Seminyak!

Thank you so much for your fantastic review, we're delighted to hear that you enjoyed your time at Aloft Seminyak. It's wonderful to know that our team made you feel like you were at a luxurious resort and that our location, just a short walk from the beach and great restaurants, added to your experience. We're especially glad you loved our rooftop pool – it's definitely a favorite among our guests.

traveler63123, thanks again for your kind words and we can't wait to welcome you back for another amazing stay. Suksma!

Cheers,

Derry Kharisma
Room Operations Manager

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Reviewed 12 May 2024 via mobile

Great stay . We had two rooms and everything was perfect from checkin to checkout . My son really enjoyed the Ps on big screen and thanks to all the staff at bar. Special shout out to team handling breakfast for your fantastic service . Property is central to everything

Date of stay: May 2024
Trip type: Travelled with family
Thank HippiLife2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Derry Kharisma, Guest Services / Front Office at Aloft Bali Seminyak, responded to this reviewResponded 14 May 2024

Hi HippiLife2022,

Sassy greetings from Aloft Bali Seminyak!

Thank you so much for staying with us and also for taking the time to provide your feedback.

We're thrilled to hear that you and your family had such an enjoyable stay with us. It's wonderful to know that everything from check-in to check-out was perfect and that your son loved the PlayStation on the big screen. Our bar staff and breakfast team will be delighted to hear your kind words.

HippiLife2022, we hope to welcome you back soon for another great stay at Aloft Bali Seminyak!

Cheers,

Derry Kharisma Wim
Room Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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