My 3rd visit....love this hotel and the staff are so helpful and accommodating...so clean all around the hotel and the location right on the beach is a bonus... coming back next week! Usually come out in may so will be a different experience this time as coming out in August..
Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
We look forward to welcoming you back in the near future.
Kind regards,
Customer Service Department.
Hotel Servigroup La Zenia
This place was okay, great for young families I think. There's plenty of entertainment and a children's club to keep everybody occupied. The pool and surrounds are lovely and very close to a beautiful Mediterranean beach.
I was disappointed that we had two single beds rather than the queen size ... first time in many years my husband and I have slept in separate beds! The hotel seemed a little tired and could do with an overall update I think. The two lifts struggled to keep up with eight floors of people coming and going!
The restaurant was a cafeteria-style buffet but having said that the food was of a very good quality. If you haven't got dinner in your price then book and pay at reception first. The bar (inside and out) is equally good ... very good selection and great staff. Staff over the whole resort were fantastic. I always think that staff make or break a hotel and here they make it. They were lovely.
Location wise ... a lovely restaurant very close by (La Merada I think it was called) and others a ten minute or so walk away where there is plenty of choice. La Zenia shopping centre is a five minute taxi ride if you want to brave the crowds and replace anything that's missing.
Overall, not brilliant but with the staff and the good good/drinks tipping it into the high average side
Absolutely love this Hotel. Staff are exceptionally kind and considerate. The location is spectacular. Entertainment staff provide great fun and there is a lovely family vibe. The wellness centre is an extra luxury. Special mention to Chef Kiko, Noella on reception and Betty in the restaurant for their 5 Star Service. We had a super holiday. Thank you all so much.
The Hotel was lovely and clean .. The room had a beautiful Seaview . The staff are very helpful and friendly. The only letdown was the food in the evening which did not seem to change very much ..better labelling is needed especially as I’m a vegetarian and had to keep trying to find a member of staff to ask if certain things had meat in ,
breakfast had a good selection and was very nice .. lunchtime was good too …
The pool area was lovely and clean and never had any trouble trying to get a sun lounger
Dear guest,
We are glad that you enjoyed your stay and be assured that we will pass on your kind comments to our staff, we work very hard to offer the best customer experience possible and when we receive such positive feedback such as yours makes all our efforts worth while. We will also take note of your comments about the food and look forward to seeing you again.
Kind regards,
Customer Service Department.
Hotel Servigroup La Zenia
Stayed at The Servigroup La Zenia booked via a Tour operator Trip.com who were very helpful but dealing direct with hotel and its customer service before arrival was another experience totally rude and unhelpful in everyway in assisting which gave me a negative feeling before arrival, upon arrival the room was nothing like the website or brochure description very dated 1970s style old curtains very old tired furniture like being back in the 1970s, staff at hotel were functional little personality to be honest the room was extremely poor quality and dated we were not expecting 5star but this is 4 star and i think the room and standard to not represent a 4 star hotel see photo attached, on the plus points breakfast and dinner were quite good and pool area was very nice, entertainment was back to the 1970s but the standard of room was very poor quality for 4 star hotel overall a disappointing
Dear Andrew,
Thank you very much for taking the time to share your opinion with us. We would have liked you to have a better experience in our hotel and that is why we take note to improve the points that were not to your liking. We always try to do our best to help and facilitate the processes of our guests. however, for this it is required that the terms and conditions of the reservations are met, which in your case, were not fulfilled. Likewise, we would like to point out that we are continually making renovations to our facilities. We hope to have the opportunity to host you again and improve your expectations in this regard.
Kind regards,
Customer Service Department.
Hotel Servigroup La Zenia
