Absolutely love this Hotel. Staff are exceptionally kind and considerate. The location is spectacular. Entertainment staff provide great fun and there is a lovely family vibe. The wellness centre is an extra luxury. Special mention to Chef Kiko, Noella on reception and Betty in the restaurant for their 5 Star Service. We had a super holiday. Thank you all so much.
The Hotel was lovely and clean .. The room had a beautiful Seaview . The staff are very helpful and friendly. The only letdown was the food in the evening which did not seem to change very much ..better labelling is needed especially as I’m a vegetarian and had to keep trying to find a member of staff to ask if certain things had meat in ,
breakfast had a good selection and was very nice .. lunchtime was good too …
The pool area was lovely and clean and never had any trouble trying to get a sun lounger
Dear guest,
We are glad that you enjoyed your stay and be assured that we will pass on your kind comments to our staff, we work very hard to offer the best customer experience possible and when we receive such positive feedback such as yours makes all our efforts worth while. We will also take note of your comments about the food and look forward to seeing you again.
Kind regards,
Customer Service Department.
Hotel Servigroup La Zenia
Stayed at The Servigroup La Zenia booked via a Tour operator Trip.com who were very helpful but dealing direct with hotel and its customer service before arrival was another experience totally rude and unhelpful in everyway in assisting which gave me a negative feeling before arrival, upon arrival the room was nothing like the website or brochure description very dated 1970s style old curtains very old tired furniture like being back in the 1970s, staff at hotel were functional little personality to be honest the room was extremely poor quality and dated we were not expecting 5star but this is 4 star and i think the room and standard to not represent a 4 star hotel see photo attached, on the plus points breakfast and dinner were quite good and pool area was very nice, entertainment was back to the 1970s but the standard of room was very poor quality for 4 star hotel overall a disappointing
Dear Andrew,
Thank you very much for taking the time to share your opinion with us. We would have liked you to have a better experience in our hotel and that is why we take note to improve the points that were not to your liking. We always try to do our best to help and facilitate the processes of our guests. however, for this it is required that the terms and conditions of the reservations are met, which in your case, were not fulfilled. Likewise, we would like to point out that we are continually making renovations to our facilities. We hope to have the opportunity to host you again and improve your expectations in this regard.
Kind regards,
Customer Service Department.
Hotel Servigroup La Zenia
Unfortunately the stay did not get of to a good start at this hotel as issues with the booking before arrival and not particularly helpful in trying to resolve the situation booking procedure was not a great experience, The hotel is is nice location overlooking the sea, it has nice pool area, and buffet breakfast was very good and evening meals good too, on the negative points the rooms are very old and I felt I was in the 1970s nice views but rooms are tired and require refurbishment, bar area also like been back to the 70s lovely hotel but in a need of complete refurbishment staff are functional but not over friendly I could only describe this hotel as an average property with nothing particularly special to ever make you return to be honest
Dear Andrew,
We would like to thank you for your publishing your comment on Tripadvisor as knowing our guests opinion is of the utmost importance for us. We are pleased with your positive comments about our location and views.
Regarding what you mention, we would like to point out that if you had booked directly through our website we would have been able to make modifications to your booking and provide you with additional assistance. however, as you were informed at the time, it is not possible to modify bookings were made through a travel agency. These bookings must be managed, modified and cancelled directly by your travel agency. Also, please note that we are continually making renovations to improve the comfort of our guests, so we will take note of your recommendations and hope to have the opportunity to host you again in the future.
Kind regards,
Customer Service Department.
Hotel Servigroup La Zenia
We are sadly leaving this hotel today after a wonderful week.
I have rarely been so impressed. Excellent, friendly and professional staff, outstanding service, really nice clean rooms, and overall beautiful hotel.
The breakfasts were the best I’ve experienced, so much choice with delicious fresh food.
Our rooms cleaned every day to high standard. And a stunning view of the sea!
The pool area is large, plenty of sunbeds and cafe/bar right there, with a big seating area.
The location is perfect, pretty much right on the beach, beautiful views of the gorgeous sea.
There is entertainment (singers) on in the large lovely lounge bar every evening
I would definitely hope to return later this year and come back on a regular basis.
Love, love, loved it! Thank you all.
