Dear Lin,

Thank you for taking the time to write a comment about your stay in our hotel, we are pleased that in general your stay was pleasant. As for what you said about the food, we would like to indicate that the food in our hotel is one of the fundamental pillars and in which we invest a lot of time and effort to satisfy all our customers. In addition, we assure you that the products and raw materials used in the preparation of our dishes are of the highest quality. We are sorry if in your case it has not been to your liking. As for what you mentioned about the temperature, we try to ensure that it is at a suitable temperature so that the food does not dry out or overcook and retains its quality.
On the other hand, we have a maintenance team trained and ready to repair any incident or fault that occurs in the hotel rooms, if you had informed us we would have found a solution to what you say about the hairdryer. finally, inform you that we have a centralized air conditioning system, which will be adjusted for the beginning of the summer season. we hope to have the opportunity to host you again to improve your expectations.

Kind regards,
Customer Service Department.
Hotel Servigroup La Zenia

Dear Guest,
Your support is very much appreciated, thank you for your feedback!

Best regards,
Customer Service Department.
Hotel Servigroup La Zenia.

Dear Martha

Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. We hope to welcome back you soon.

Kind regards,
Customer Service Department.
Hotel Servigroup La Zenia