Was surprised how dated this hotel is even to the radiators look about 30years old uncomfortable beds obvs beacause of Covid was nervous checked my pillow no protectors got spare pillow out stained hairs on it and again no pillow protectors decided to sleep on top of the bed I deff wouldn’t stay again on the plus side staff were lovely , extremely overcharged deff not 4* only great thing is location
Dear karenP8365LZ,
We are sorry to hear the your stay in our hotel was not satisfactory. We would like to clarify that all pillows have covers and the spare in the wardrobe also have covers and are inserted in an sanitized plastic bag. In any case, be assured that your comment has been passed to the housekeeper as the cleanliness in our hotel is a priority.
We appreciate your kind comments about our staff.
We hope that this incident does not deter you from staying with us again.
Kind regards,
Customer Service Department.
Hotel Servigroup La Zenia.
Our company comes back here each year in the winter as it's our favorite place to combine meetings and team building with relaxing and personal time to rest. There is a lovely path that runs along the coast, perfect for long walks with constant views of the sea. The rooms are lovely and always spotless. The views, especially from rooms overlooking the sea, offer spectacular sunrises. The food offered at the buffet is always wonderful. And most of all, the personnel both in the restaurant and service, as well as at the front desk are extremely friendly and helpful! They treat you like people and friends, not just clients. I highly recommend coming here to relax and enjoy the beautiful creation!
Dear mjb3900,
We are delighted to hear how much you have enjoyed your stay with us. Be assured that we will pass your comments to our staff as they will be very happy to see how their effort is reflected in our guest's enjoyment.
We look forward to see you again in the future.
Stay well.
Kind regards,
Customer Service Department.
Hotel Servigroup La Zenia.
Our party of four checked into the La Zenia on Feb 23rd. This was a first-time experience for us. The Receptionist (Carmen) was the essence of good welcome and professional interest in dealing with us. As we were early, our rooms were not ready, but Carmen serviced our every request. First impressions were certainly excellent. Our two twin bedrooms were adjacent on the third floor overlooking the most amazing beach imaginable, with a superb balcony (332/331). Both bedrooms were spacious, spotlessly clean, with a fine bathroom cum toilet, and oodles of wardrobe space. The safe is surprisingly free. The service staff were very friendly and helpful.
The reception area is tastefully attractive with floral arrangements, very comfortable relaxing settees and armchairs. A large public bar incorporating a sizeable dance floor and band stand where there is nightly entertainment and dancing is a feature of the ground floor. Table service by a very friendly staff, with a very affordable tariff was welcome. We availed of a full-board arrangement -it cost an extra €50 PH per week from the half board arrangement that we usually take. Maybe that is a seasonable offer?
Outside, the pool/sun beds/umbrellas are free in the most stunning pool area you could envisage. Sitting on top of a cliff this hotel gives a different dimension to opulence, location, and luxury. Being three times a year travellers for the past 30 years, it would be a difficult task to find a better holiday location than the La Zenia. It was truly superb. It is right up there with the very best of what we have been used to. In fact we were at one with the opinion that it was on top of the preference list.
We brought clothes in anticipation that there would be some cold weather. We were so lucky that the weather was absolutely brilliant for the entire week. We were aware that there were superb indoor facilities available like jacuzzi, hot pool, sauna, etc. There is a cost of €30 (I think) to use all the facilities.
The food in the spacious dining hall was very varied, with some International cuisine. All palettes were satisfied. The staff were terrific. The Lady making the omelettes was such a lovely human being.
The entire holiday will live long in the memory of all of our party.
Would we return?
It was an experience never to be forgotten. It certainly had the WOW FACTOR for us.
Barry H (Kilkenny)
Dear 923barrieh,
Thank you so much for your very nice comment about your stay! We appreciate your kind comments about our hotel facilities and of course about the staff, it’s always a pleasure reading reviews like yours.
We hope to welcome you back soon.
Please, stay well.
Kind regards,
Customer Service Department.
Hotel Servigroup La Zenia.
Just back from a fantastic holiday.
Hotel is amazing,
Reception staff were very helpful and always had a smile
Room had a amazing Sea view, two massive beds, lots of cupboard space, bathroom was lovely, shower perfect,
Restaurant was lovely and clean, food was delicious, restaurant staff were very pleasant and work very effectively.
Bar area was beautifully decorated, staff work very well, really friendly smiling always,
Entertainment was good and Sara was amazing.
Thank you for a brilliant week,to all your hardworking staff, cannot wait to book and come back in June
Dear carolv313,
It is great to hear that you had an enjoyable stay with us. We are constantly working on providing our very best services for our guests, and we are glad to see that our attempts are appreciated.
We hope you decide to visit us again in the future.
Kind regards,
Customer Service Department
Hotel Servigroup La Zenia
A fantastic stay at this hotel, having been back in the UK for 7yrs since residing in this area, it was a pleasure to return and experience this hotel again.
Greeting us at reception with a warm and friendly manner was Noellia and the team. Courteous and helpful given we were not due to check in for another hour, directed us to the restaurant to have lunch then would ring us when the room was ready, which she promply done.
The room was on 6th floor (617) seaview and gave amazing panoramic views. Very clean with bottles of water in the fridge, a free safe to use and daily refreshed toileteries. For us Brits, you even get ITV1 + 2 on the tv if that floats your boat.
The Restaurant... well many years ago i worked locally as a chef and had the pleasure of making aquaintance of Celicio, the Exec Chef at the hotel. He helped me a lot in those days and was wonderful to see him still here, leading a great team turning our excellent cuisine under restaint budgets. Themed evenings and plenty of choice, so the extra 10lb ive put on shows. Also big thank you to Gustavo and Antonio for their kindness on my wife's birthday. A cake and staff singing happy birthday was an amazing touch.
In the bar was Alex who was first class at his job. Kept the place clean and ticking over, even whilst facing the challenges of introducing a new starter fresh with their own challenges. I would say to the hotel, invest in this young man properly, do not lose him which i fear you will. Drinks prices are very reasonable for a hotel and are waitered served to your tables. Entertainment is good, even if only to watch the people dancing, they really do take it serious, turning up in professional dancing shoes etc and i could only applaud them
The hotel itself as you often see on tv programmes (A Place in the Sun) is in a fantastic seafront location where you can npt only venture to local bars and restaurants, but i would suggest going further afield by bus (coach) to Torrevieja or Cartegena. Believe it or not but its luxury travel for Euro 1.20 per person so basically £1.00. Torrevieja is amazing and head for the main square and pop into Valor for Chocolate and Churros. It is also very close to the new shopping centre which is good for a visit, if you do try La Tapa Bar its a great experience.. but go there hungry, youll see whst i mean!!
Although not a part of the hotel, also pop next door for a sundowner at La Mirada, very busy but very encapuslating.
All in all, a fantastic stay, great to meet up with so many familiar faces again, and i promise it will not be 7yrs this time before we return.
Dear darrenw30,
It is great to hear that you had an enjoyable stay with us and it is a pleasure for us to know that you were delighted with the hotel facilities and our staff.
We are constantly working on providing our very best services for our guests, and we are glad to see that our attempts are appreciated.
We are really pleased that you have had an impressive stay with us and we look forward to welcoming you back soon.
Kind regards,
Customer Service Department
Hotel Servigroup La Zenia
