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Tom O
London, United Kingdom

Best Rest

4.0 of 5 bubblesReviewed 2 Mar 2020
Just returned, loved it, very chilled, great staff, staff couldn't be more helpful, very clean, good food, hotel is right on the beach, great beach bar, hotel bar staff especially Aaron were spot on. Hotel is dated in decor, but we got such a good deal, paid for a room upgrade on arrival with a sea view definitely worth doing. Only downside because of being out of season was continuous workman and banging, we had to complain to reception one evening as they were still banging at 6.50pm which regardless of what you have paid you shouldn't have to listen to.
Date of stay: March 2020
Trip type: Travelled as a couple
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Servigroup, Customer Service at Servigroup La Zenia, responded to this review
Responded 12 Mar 2020
Dear Tom 0,

Firstly, we would like to thank you for choosing our hotel to spend your holidays and for your nice comments dedicated to our staff, food , cleanliness and location.

We are sorry to learn that you were disturbed by our maintenance works. Our intention at all times is that our guests feel at their best and enjoy their holidays. However, we take note of your comments which help us to improve.

We hope that despite this aspect you have enjoyed your stay with us.

Kind regards,
Customer Service Department
Hotel Servigroup La Zenia
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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      Reviews (1,492)
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      All reviews sea view la zenia excellent hotel evening entertainment indoor pool bar area four star hotel restaurant staff lunch and dinner cabo roig rooms are large lovely view beaches board spain bars kettle
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      59 - 64 of 1,492 reviews
      Reviewed 2 March 2020 via mobile

      An honest review of our stay here at Servigroup la zenia.
      We visited in February 8th to 15th, and I have to admit we were very pleasantly surprised from start to finish.

      Check in was very efficient, during our visit the Reception staff were just outstanding, nothing was too much trouble any time you approached them they were extremely helpful and answered any questions or queries... and always with a smile. All the staff were very pleasant and very helpful.

      The room we had 616...was huge...fabulous sea view and I have yet to see so much storage space available.
      Beds were very comfortable..two king size beds , flat screen TV, fridge that actually worked!

      We stayed half board and the food was really nice..show cooking,always at least two sorts of meat, fresh fish and themed nights beautiful salads fresh fruit and always fresh bread.
      plenty of choice for breakfast and evening meals....you could swap evening meal for lunch if you wanted to...but breakfast was set.
      We have paid a lot more money and not had the service or choice you had here.

      The weather was fabulous during our stay.
      My only gripe would be that you paid for water with your evening meal...never had to in many places we have stayed..that said..I would have no hesitation in recommending this lovely hotel and will definitely be returning.
      Not much around immediate area, but some lovely walks to be had.
      Couple of tips....use "Innasfree travel " for hotel transfers..we paid €40 Euros for us both....but it can be as low as €12 each if they have enough passengers...look at their website.
      La Zenia boulevard is definitely worth a look at...taxi would be around €10 euros...you can walk to it but it's a bit of a trek.
      Go and enjoy ...you wont regret it.

      Date of stay: February 2020
      Trip type: Travelled as a couple
      1  Thank midlandtraveller32
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Servigroup, Customer Service at Servigroup La Zenia, responded to this reviewResponded 9 March 2020

      Dear midlandtraveller32,

      Thank you very much indeed for choosing to stay with us and taking some of your valuable time to write a review afterwards.

      We are truly delighted to see that you enjoyed the time with us and that in general you found all the services to be very satisfactory.

      It is always our purpose to make our guests take great memories back home, and your comments motivate us to keep working in the same direction to continuously improve our product and services.

      We really hope that we will have the opportunity to welcoming you and your family back again.

      Kind regards,
      Customer Service Department
      Hotel Servigroup La Zenia

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 1 March 2020

      One of the nicest hotels I have stayed in. The room was spacious, very clean and beautifully maintained. A good balcony with fantastic views and a very nice breakfast thrown in. Hotel also had entertainment each night though we did not experience this.

      Room tip: Pay the extra for a sea view
      Date of stay: February 2020
        • Location
        • Sleep Quality
        • Service
      1  Thank Keith M
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Servigroup, Customer Service at Servigroup La Zenia, responded to this reviewResponded 2 March 2020

      Dear Keith M,

      Thank you for sharing your nice review on Tripadvisor. We are very happy that we exceed your expectations and you spent a very good experience in our hotel.

      We hope to see you again in the future.

      Kind regards,
      Customer Service Department.
      Hotel Servigroup La Zenia.

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 27 February 2020

      Stayed in this lovely hotel during February Midterm break. It has beach access down some steps and the food in the restaurant was very good.
      We found all the staff friendly and helpful. My son has special needs and as the hotel wasn't terribly busy it worked well for us. I requested a large room on the first floor with sea view. I was delighted on arrival to find that the room had 2 separate sleeping areas. Outer area had 2 single beds and inner area had 2 double beds, so my son was able to find a quiet sanctuary all for himself. We met some lovely holiday makers at the hotel and thanks to everyone for putting up with our noisy son, who can become overwhelmed in public areas. Theres also a lovely spa and wellness centre. Would I return again? Yes I would.

      Room tip: First floor sea view rooms are large
      Date of stay: February 2020
        • Sleep Quality
        • Cleanliness
        • Service
      2  Thank yllwn
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Servigroup, Customer Service at Servigroup La Zenia, responded to this reviewResponded 28 February 2020

      Dear yllwn,

      Thank you for taking the time to add your review with regards to your holiday at our hotel.

      We are pleased that overall you were happy with the services, room and facilities available and we do appreciate all of your feedback. Hopefully we will see you back again in the future.


      Kind regards,
      Customer Service Department.
      Hotel Servigroup La Zenia.

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 24 February 2020

      There is lots of parking on the street outside the hotel, but I imagine in the summer you would need to reserve a space through the hotel in their multi storey car park.

      The hotel is situated between two bays, lovely beach. Booked a sea view room which had amazing view. Room very clean, nice big bed, toiletries were included. There were no slippers, bathrobe and no coffee machine or kettle so take your own! There was a mini fridge.

      We did see a town (La Zenia) close by but did not have time to visit.

      We had an issue with the balcony light which the hotel does not turn off until midnight. It was very bright! staff gave us some blankets for the gap under the black out curtains but it would not be possible to sit on the balcony.

      Pool area looked nice although it was too cold for us, I could not see any lounger cushions or pool towels?

      We booked half board, we are both vegetarian and although there was a lot of meat we did find enough veggie food to eat, breakfast had more veggie options and was plentiful.

      Would definitely recommend.

      Date of stay: February 2020
        • Value
        • Rooms
        • Service
      1  Thank hawkeye9
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Servigroup, Customer Service at Servigroup La Zenia, responded to this reviewResponded 28 February 2020

      Dear hawkeye9,

      We would like to thank you for your review following your stay in our recent stay in our hotel. It's lovely to know that you were particularly happy with the location of the hotel and that you found the food options to be good.

      With reference to the balcony lights, be assured that we have taken note for future amendments.

      We look forward to seeing you again in the near future.

      Kind regards,
      Customer Service Department.
      Hotel Servigroup La Zenia.

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 23 February 2020

      Stayed here from feb 16th to 23rd. This is my 8th stay. What I really like is the consistency of service each visit. Very friendly staff, very good restaurant, comfortable rooms. The views from the pool area are superb. The one improvement that I would like to see is to have a kettle in the room, otherwise, I will continue to come to this wonderful hotel.
      If you are a walker, then you will enjoy the walks to Cabo Roig and Campomaor on one side and Torrevieja in the other direction. The shopping centre in La Zenia Boulevard is worth a visit. There are no shortage of cafes and restaurants along the way

      Room tip: Sea view with a balcony is definitely worth it, especially when the sun rises.
      Date of stay: February 2020
        • Sleep Quality
        • Rooms
        • Service
      Thank brendanf2016
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Servigroup, Customer Service at Servigroup La Zenia, responded to this reviewResponded 24 February 2020

      Dear Brendan F,

      It is great to hear that you had another enjoyable stay with us and it is a pleasure for us to know that you were delighted with our staff.

      We are constantly working on providing our very best services for our guests, and we are glad to see that our attempts are appreciated.

      We look forward to welcoming you back soon.

      Kind regards,
      Customer Service Department.
      Hotel Servigroup La Zenia

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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