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All reviews dream beach beach club rooftop pool main pool modern hotel boat avenue complimentary shuttle swim up bar highly recommend this hotel suite room pool access shuttle service layan beach shuttle buses coffee machine amazing hotel quiet area
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Reviewed 15 November 2018 via mobile

My partner and I stayed at the dream Phuket for 10 days. I can honestly say it is the nicest hotel I’ve ever been to.
There are naturally some points to consider if looking to stay here.
But let’s start with the PROs
*First off. - the staff were amazing. They made our stay extra special. The team are so friendly, get to know you by name, bring you glasses of water when you lounge at one of the amazing pools and even get to know what beverages you like- having it ready and waiting for you at breakfast/dinner.
*The breakfast spread is fantastic. Lots of variety and fresh food! Occasionally the chef will prepare little canapés which will also be presented to your table at breakfast.
*Dinner also was fabulous and so too was the live music trio we enjoyed at the restaurant 3 of our 10 nights.
*Tony Kong, moo, Haan and Patrick were absolutely amazing I cannot credit them enough for going above and beyond with creative cocktails and 5 star service making us feel spoilt. Our room attendant was Rin and she too was amazing. They are constantly doing maintenance and cleaning so the place is absolutely spotless.
*My partner and I are both fitness fanatics so the main attraction for us was the great gym they had. An added bonus!
The CONs
*we did our research and knew that the hotel was a little out of the way of some of the main attractions in Phuket. For us it was more about having 10 days to relax and feel pampered. But for thrill seekers or those looking to venture Phuket’s attractions - be aware that there is not a massive amount surrounding the hotel and a taxi to Bangtao Beach (we would highly recommend) will set you back 600THB.
*the hotel requires a 10,000THB deposit when you first arrive - something I wasn’t aware of when i made my booking. You do get the money back but naturally it will take up to 10 days for your bank to release the money upon departure. Just something to note.
*when you use a taxi service you can use the hotels BMW service which is much more plush. We didn’t realize for a few days that the hotel can ring taxis externally for you at a lower cost so we ended up paying for the premium bmw service they offer.
*as it’s a five star hotel be aware that drinks can be a little more expensive than surrounding areas of Phuket. Food wise the prices remain as competitive and in fact were beautifully presented and tasted even better.
All the above I would not say is negative but just something to be aware of if you’ve chosen to stay.
we will most certainly be back! We loved it!

Date of stay: November 2018
Trip type: Travelled as a couple
1  Thank Hollanddanica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anne_Sudarat, Hotel Manager at Dream Phuket Hotel & Spa, responded to this reviewResponded 25 November 2018

Dear Hollanddanica,

Thank you so much for leaving this review here. We're glad to hear that you had an amazing time with us. I'm hoping your comments and details will help other travelers to make an informed decision about Dream Phuket Hotel & Spa.

Thank you for complimenting on the service provided by our staff, I shared your comment with the team and we all are pleased to know that we were part of your wonderful experience.

We are looking forward to welcoming you back in the near future.

Best regards,

Anne
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 November 2018

We sent 5 nights and the dream resort. We made the most of every aspect the resort had to offer. From the moment you pull up to the resort you are treated with big smiles a welcome drink and my favourite a warm cookie.
We stayed in a 3 bedroom villa which is behind the resort its like a 2 minute walk so gives you the best of the resort while also feeling like you have your own space.
We did the cooking class which was so much fun and Kong was lovely. If you get a chance to do the cooking class you should you wont be dissapointed. the beach resort was fun as well you can get 3 hours of dinking for 999Thai Bart which we well used.
We new that the resort was about 30 mins away from patong we wanted a relaxing holiday. your can get a taxi for about 900T each way.
Only thing didnt like was the bed little hard for me. But that is just me wouldnt say it was a bad thing.

Date of stay: November 2018
  • Trip type: Travelled with friends
    • Location
    • Cleanliness
    • Service
1  Thank Tracey C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anne_Sudarat, Hotel Manager at Dream Phuket Hotel & Spa, responded to this reviewResponded 18 November 2018

Dear Tracey C,

Thank you so much for leaving this review here. We are grateful to hear you had a good experience with many aspect of the facilities and services provided at the hotel.

Also, thank you for complimenting Chef Kong the way he conducted your cooking class, it will be my pleasure to pass the comment on and I'm sure he will also be pleased to hear that he was part of your lovely experience.

We are looking forward to welcoming you back to Dream Phuket Hotel & Spa in the near future.

Best regards,

Anne
Hotel Manager

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Reviewed 10 November 2018

Our stay at the Dream was amazing. We stayed in a Sky Pool suite which was huge. We spent a lot of our time at the main pool which was fantastic due to its size and the music being played and also at the swim up bar. Tony the bartender was incredible, knowing just how to make you feel you feel very welcome. His attention to us and the other guests was something special. The complimentary cold water and bar snacks were very much appreciated. The Vu rooftop bar was a beautiful place to watch the sunset and have a delicious cocktail or two made by the very handsome Moo. We enjoyed a few of the most wonderful massages whilst there too. A big thank you to the ladies at the Spa. All the staff including the lovely cleaning lady who made our room look beautiful and fresh and all the staff in the restaurant and at the front desk made our stay a truly special one. Even the security guard saluted us every time he saw us. We went to the Dream Beach Club on the Sunday and had a great afternoon at the pool. We would love to stay at the Dream Hotel again. A big thank you from Keith and Teresa to you all. See you all soon.

Date of stay: October 2018
Thank Firsttimer241
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anne_Sudarat, Hotel Manager at Dream Phuket Hotel & Spa, responded to this reviewResponded 13 November 2018

Dear Firsttimer241,

First of all, we would like to thank you for sharing this wonderful review with us! We truly appreciate all feedback but even more when it is so overwhelmingly positive.

We are grateful to hear you had an amazing experience and appreciated every aspect of the facilities and that you found the service provided by our dedicated and helpful staff to be pleasing.

At Dream Phuket Hotel & Spa, the comfort and satisfaction of our guests is always our priority. We look forward to welcoming you back with us soon.

Best regards,

Anne
Hotel Manager

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Reviewed 8 November 2018

The reception staff especially Bow were exceptional. The location, a short 5 minute drive to the Dream Beach Club was ideal. The breakfast was sufficient, however the staff were very accommodating. The SPA treatments are not to be missed. I had a hire car and the valet parking service was the best.

Room tip: Modern room with direct access to the pool was perfect.
Date of stay: November 2018
Trip type: Travelled as a couple
Review collected in partnership with this hotel
1  Thank Gayle1702
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anne_Sudarat, Hotel Manager at Dream Phuket Hotel & Spa, responded to this reviewResponded 13 November 2018

Dear Gayle1702,

Thank you for taking time to share your experience with us!

We are delighted that you enjoyed your stay with us and appreciate your compliments about the hotel facilities and staff, especially Bow - our Front Office Supervisor.

We look forward to welcoming you back to Dream Phuket Hotel and Spa again soon.

Best regards,

Anne
Hotel Manager

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Reviewed 4 November 2018

Dream Hotel & Spa is situated about 20 min drive from Phuket International Airport. A very secluded place, ideal for couples to relax and do nothing. Hotel ambience is great with nice greens, pool decks and relaxing music around the compound. Rooms are ideal for couples too, with transparent glass between bedroom and toilet. The free transport to the Dream Beach Club situated at Layan Beach is also ideal for couples to relax. Wide selection of food, good taste and reasonably priced. Will plan to come back again.

Room tip: There is no toothbrush provided in rooms.
Date of stay: October 2018
Trip type: Travelled as a couple
Review collected in partnership with this hotel
2  Thank Kia_Tong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anne_Sudarat, Hotel Manager at Dream Phuket Hotel & Spa, responded to this reviewResponded 13 November 2018

Dear Kia_Tong,


Thank you very much for the time taken in sharing your experience with us.

We are all very pleased to hear about the lovely time spent with us and enjoy our room and facilities. Thank you once again and looking forward to your next visit to Dream Phuket Hotel & Spa.

Best regards,

Anne
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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