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Villa -
2 Bedrooms, 3 Bathrooms, Sleeps 4
Choeng Thale, Thalang District, Phuket

Reviews from our community

Poor - based on 1 review
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Reviews from our community

Saint Louis, Missouri
Level 4 Contributor
37 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Beautiful facility, but poor service will keep me from returning”
Reviewed 7 January 2017 for a stay in December 2016

The rental facility was absolutely beautiful, but the service was disappointing. I stayed for a week with family and it was one thing after another. We were without hot water for our first two days, apparently because it was merely turned off. The amenities (vanity kit, etc) weren't replaced despite our length of stay. We weren't even supplied a spare roll of toilet paper! Slippers were not provided either, despite the rough concrete around the pool that you have to traverse from the bedrooms to the main kitchen/living room. They were present in every other rental/hotel I've stayed at in Phuket. The building next door is being renovated so for three days we had men working next door and looking down on all of us in our "private" pool. With the karaoke bar down the street going into the early hours and the workmen using power tools shortly thereafter it made for a less than relaxing start to our vacation. I was also a bit unnerved that there was no means to lock the bedroom doors from the outside, especially with the workmen next door hanging from the roof and easily accessible into our courtyard. If the night watchman hadn't been so vigilant, I think I might have moved us.

Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
9 Jan 2017
Dear Thomas, i am very sorry to read that your feeling and opinion was very bad on your departure.
If i may answer you, i think you got confused when you booked your stay, we are not a hotel, and so do not provide such services, these are pool villas, with high standard services though, always well appreciated from our guests...especially the daily housekeeping, the fresh fruit delivered in villa every day, mobile phone provided for free...which you did not notice or mention.
It is true that you had a bad start, because of the hot water problem and the renovation next door. Regarding the water heater, there is a misunderstanding, it wasn't just "turned off", actually the tap was broken and had to be replaced, which we did immediately on your arrival day. The only issue then, was that the workmen closed the new tap after install, and as soon as we noticed it on the next morning, we opened it.
All this was a matter of 24hours, i am very sorry again. My apologizes for this, And hopefully, you appreciated the bottle of very good wine we offered you.
Regarding the renovation next door, unfortunately we are not responsible of what our neighbors are doing, but still, i managed to make them stop on the next day after your arrival to ensure you would be in a quiet environment for the rest of your stay.
In our villas, we do provide amenities (vanity kit) only on arrival day, but with daily housekeeping, we refill every day all cosmetics products (shampoo, body cream and soap), replace toilet paper roll, and change bed sheets and towels. We provide bathrobes, but indeed, we do not have sleepers, sorry that you missed them so much. And for you information, the "rough" floor around the pool, is a sandwash floor, which is anti-slippery, for the safety of ours guests when the floor is wet from pool water.
Finally, i remember offering you to provide keys for the bedrooms, to make you feel more comfortable, as per requested, but as soon as i explained that the workers next door had stopped working, and that we have a 24h security service (cameras+guard) you kindly mentioned that it won't be necessary. Again, workers stopped after 1 day, you stayed at the villa 8 days, so i believe your week stay still has been pleasant after all.

Best regards
Léa - Managing Director
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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