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Reviewed 8 September 2018 via mobile

Having celebrated our 11th Anniversary at Anantara Layan Resort Phuket from Sept 3 to 9, 2018 and below are both the good points and the bad points.

GOOD POINTS

1. Detailed arrangements for our anniversary celebration. Upon our arrival on Sept 3rd, an anniversary cake was prepared for us at our room. Our bed was also decorated beautifully with roses in a heart shape.

2. Comfortable hotel room. We enjoyed swimming in our own Private pool and Jacuzzi so much that we opted to stay at our room more than at other resort facilities.

3. Excellent food. Breakfast, lunch and dinner at Sala Layan are amazingly delicious.

4. Great staff at Sala Layan who really brightened up our days. Nana at the breakfast facility, is the lovely, smiley and cheerful lady who has taken care of us so well during our stay. She knows how to talk to customers, make them laugh and remembers their favourite food and drinks. We were so thankful that we had Nana during our stay, the young lady with the big bright "good morning smile".

5. Wonderful cooking experience with Master Chef Patik. Feeling honoured to learn Thai cooking from the best Chef, I have found that the Chef is very professional, passionate, patient, proactive, humble, willing to listen to customers’ feedback and strive for excellence. I really enjoyed the cooking class and will frame my certificate and will definitely put what I have learned from him, into practice.

6. Private beach and tranquility. We took a stroll along our private beach after our breakfast and enjoyed the tranquility of our hotel very much.

BAD POINTS

1. With Anantara being somewhat remote, transportation plays a major role in one’s holiday being good or bad. As many have already reviewed at Trip Advisor, the taxi transportation arranged by the hotel has extremely overcharged. We have now proven these reviews to be true. An hourly charge for the hotel taxi is 800 Baht while the normal direct hire is only 400 Baht. We were so fortunate to find a very honest and reliable taxi Driver on our own at Jungceylon near Patong Beach area so that we could get to the shopping area and back to the hotel safely and conveniently at a reasonable cost.

I advise the hotel management should look into the taxi transportation cost problem so that hotel guests won’t feel ripped off.

Having arranged our own Transport, l called the front counter at about 9:30pm on the 6th Sept and informed her that there was no need for hotel taxi to the airport the next day, and please cancel our booking. It seems the staff member failed to cancel, as the hotel driver showed up next day. To make matters far worse, the hotel taxi driver proceeded to hurl abuse at our driver. Transportation is certainly in need of a better system to allow guests to return to this great resort.

2. Hotel free shuttle bus service to Villa Market is not really user-friendly as there are literally nothing to see or do at the quiet area. There should be a shuttle bus service to the Phuket Town or Patong Beach Area.

ADVICE
If the above 2 points can be taken care of, we will definitely come back to have our anniversary next year.

Stayed: September 2018, travelled as a couple
1  Thank missatang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yuki Y, Resort Manager at Anantara Layan Phuket Resort, responded to this reviewResponded 16 September 2018

Dear missatang,

Thank you for taking the time to describe in great details of your recent stay at Anantara Layan.

I am grateful for your thoughts and observations about the services provided in the resort as well as the situation of Phuket transportation.
In Phuket, there are very few meter taxis and as such local taxis offer flat rate according to destinations. Local taxis offer 500-600B/hour with minimum of 4-hour service while Hotel Limousine offer 1,000B/hour with minimum of 3-hour service, obviously the fleet and the driver's level are different. Having stated that the Hotel Taxi rate that our team suggested was reasonably reduced and it offers the luxury comfort and safety for you, which I guarantee that the team did never try to take advantage or overcharge our dear guests.
With regards to the shuttle services to Phuket town or Patong, I will discuss internally to work out at the earliest possible.

On the other hand we are delighted to receive your kind compliments. On behalf of our housekeepers who made your anniversary night memorable and Nana who extended genuine hospitality with 'morning smile', Chef Pitak who passionately introduced traditional Thai culinary, I thank you for the encouraging messages which will surely motivate them to continuously extend the genuine hospitality.

It was a great pleasure to have you with us. Please feel free to reach me out directly when you plan for another holiday in Phuket, we all look forward to welcoming you back in the near future.

Thank you and kind regards,

Yuki Yamano, Resort Manager
yyamano@anantara.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2018 via mobile

Our stay at Anantara Layan Residences was utterly incredible. From the minute we landed in Phuket, the Antara team took care of our every need.
Our residence was called Villa Karon, sumptuous, elegant, with every creature comfort catered for. Our butler Can was discreet, thoughtful, meticulous and a constant source of great advice on how to spend our time on the island. Nothing was too much trouble. The in-villa barbecues was delicious, as was the Southern Thai feast. The swimming pool was so divine, it was hard to tear ourselves away from poolside. I simply cannot wait to return.

Stayed: August 2018, travelled as a couple
1  Thank Tour589624
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yuki Y, Resort Manager at Anantara Layan Phuket Resort, responded to this reviewResponded 10 September 2018

Dear drSamBunting,

Thank you so much for taking the time to share a review with the readers here who have yet to decide where to stay in Phuket.
It was our great pleasure to have you at Villa Karon last week and I am happy that you liked the setting and the whole experiences including Thai style barbecues with Can who assisted you with the stay discreetly.

We all look forward to welcoming you back to the resort or residence at Layan. I know you have an effective UV lotion to combat the strong sun of Phuket!

Warm regards,
Yuki Yamano

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2018

This is very luxury and peaceful place at the same time. I spent two nights at the resort during the time of renovations in many places but this wasn't made me feel disappointed. They offered good hospitality and excellent services. I love the resort decorations and architectures. It makes me feel very comfortable and private. They have very unique private beach atmosphere.A long the route of entrance there are no enough sign board and very dark so I think it is not convenient for guests who drive by their own. Breakfast were fantastic but Italian food I had at lunch by the main pool were not quite satisfaction compare to the price.

  • Stayed: September 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Teechawan Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yuki Y, Resort Manager at Anantara Layan Phuket Resort, responded to this reviewResponded 10 September 2018

Dear Teechawan Y,

Thank you for taking the time to leave a review and assuring that our hospitality recovered some of the inconveniences caused by renovations.
Thank you also for the comment regarding the driveway to the resort, which we will continue to liaise with rest of the management team to add possible lights.

Thank you again for the comment and observations. It was a pleasure to have you with us and please contact us directly when you plan the getaway to Phuket.

Kind regards,
Yuki Yamano

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 September 2018

We have stayed at this resort where the guest services and satisfaction is a periority .. the rooms are nice and wide .. the beach is great .. the resturants are authentic .. the value for the money is perfect

  • Stayed: September 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Minor Hotels
1  Thank fahada316
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yuki Y, Resort Manager at Anantara Layan Phuket Resort, responded to this reviewResponded 10 September 2018

Dear fahada316,

Thank you so much for mentioning that Anantara Layan cherishes the guest satisfactions and that it was worth staying with us.
We cannot wait to welcome you back to the resort one day and when you plan the next visit, please do not hesitate to reach us out directly.

Warm regards,
Yuki Yamano

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 September 2018 via mobile

Food was amazing, the location and the tranquility AND the beauty of the place. It's a good representation of Thailand's best. Keep it up. We wil come back next year and hopefully the weather will be good at those times. Much love here from UK

Stayed: July 2018, travelled with family
Thank Ellen F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yuki Y, Resort Manager at Anantara Layan Phuket Resort, responded to this reviewResponded 3 September 2018

Dear Ellen F,

Thank you so much for sharing a happy review here.

Our chefs are pleased to hear our food satisfied your palate and we are all delighted that the resort ambiance lived up to your expectations.
We already look forward to welcoming you back to Anantara Layan hopefully soon, please reach out to us directly when you plan to return to "home" in Phuket.

Warm regards,
Yuki Yamano

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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