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All reviews the penthouse nice place to stay reception desk would stay again rooms are big perfect stay swimming pool cleaned daily hotel staff walking distance every morning shower kettle beach phuket baht internet
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Reviewed 2 July 2017 via mobile

We found ourselves in Surin and needed a place to stay for one night, the staff were nice and we payed 630 baht. Room was very clean, spacious, and very nice! The pool was ok and they view was ok. Wifi was great, we were given some discount vouchers to a resturaunt near by and a massage place - which was cool. Felt safe, parking for moped. Overall we were really happy with the experience and would stay again!

Stayed: July 2017, travelled as a couple
Thank Mikayla P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sales A, General Manager at AM Surin Place, responded to this reviewResponded 4 July 2017

Dear Mikayla,
we thank you for passing by in our hotel and we are glad to hear that you had a good experience. Of course we hope to see you back soon.
The AM Surin Place team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2017 via mobile

Overall, I thought this was a good place to stay. The room was very spacious and looks very nice. The lighting isn't the best and the bed was so uncomfortable. I stayed for two nights and that's enough with that bed. They have everything you need including a small pool, but the water is like bath water and it was HOT outside. Very close to the beach and some shops, other resorts and restaurants. Everything seems a little more expensive versus Bangkok. The taxi services are expensive, so if at all possible, get a metered cab, but they are hard to come by. Even the taxi service with the hotel is expensive.
I got the place for really cheap so I think it's totally worth it!

Stayed: June 2017, travelled solo
Thank Maggie N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 May 2017 via mobile

Nice room, terrible shower every 15 seconds it would change from boiling hot to ice cold. Staff couldn't be more lazy. Breakfast was a terrible experience. Got 70% of it all wrong both mornings. The staff stare at you all the time when your trying to eat, then as soon as you do need something they don't want to know and it's an effort. Bugs all over the tables. Black mould/ants on all the condiments. Wondered why this place was so quiet. When I spoke to the manager he told me I was lying and he was smiling/smirking in my face and said he wouldn't do anything about it. That's why we are the only people staying there. The wifi goes off every 5 minutes. Just all round terrible experience. This was £20 a night.
Iv had better rooms and service for £9 a night in Thailand and the staff were wonderful.

Stayed: May 2017, travelled as a couple
1  Thank Charlie w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gudo W, Manager at AM Surin Place, responded to this reviewResponded 20 May 2017

Dear Charlie

This review was expected after you threatened us to do so, we regret we had an unpleasant conversation on your departure day but you need to understand there is a precise limit after which the "Customer is always right" mantra - of which you seemed so eager to literally slam in our faces - is not acceptable anymore.
Your total disrespect for people working to serve you at their best is beyond us.
Your behaviour here was unacceptable, childish, typical of a spoiled person who believes he's the one and only, including the insults towards our personnel (you may understand why they were not so friendly with you, in the end) makes you an unwanted guest, beyond our great, great level of tolerance.
In 2 days only you were able to build a reputation around, in fact even our neighbor restaurants did also complain about you!
We tried our best but in the end we were forced just to say what we thought straight back at you, as your presence and behaviour became simply unbearable.
There are few words to spend about the review content, specifically, if not that our occupancy rate is not something you are currently aware of so you should abstain to give any judgement (if you want to know actually, no, you were not the only people staying), not to mention the ignorance (read: lack of knowledge/information) regarding our prices - actually the most competitive in Surin Beach, you are welcome to check on major online booking agencies and sort properties per price, but we are glad that you've find this super-place in Patong (no, not Thailand, at 9 Pounds per night it's Patong) - that's where you belong probably.
We do not even want to ask you how come we're so bad with average 4 stars rating here, and even higher on major online booking websites...

Finally, we both know the reason of your bitterness, over a 5 days booking you wanted to stay only 2 due to "vicinity to town" (your words) just like we don't have a map in the website you've booked... And we had to refuse the refund due to our policy - that very policy that you've accepted at the moment of your booking (ignorance - again, lack of knowledge - is not an excuse) and here's the result.

Have a nice day,

William
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 May 2017 via mobile

Second year here and second absolutely perfect stay. Very good and quick room service, very kind people on reception. Not so far to the beach (about 200 meters) but still quiet from noise from town centre. There are a lot of good restaurants and bars, especialy Audy restaurant is very good with friendly staff. My vacation for next year is decided... AM Surin Place again.:-)

Stayed: May 2017, travelled as a couple
1  Thank 503luk_h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 May 2017 via mobile

Upon arrival, we didn't see the hotel due to no sign on the front but only in the lobby once thank you enter. It is down a quiet street which is nice and out of the way. It is close to the beach, however we preferred to hire a moped in the hot weather as it's a good 10 mins walk.
Beach is very quiet but nice and the pool is good but very small. Our room was a poolside room which was clean and comfortable. The staff were all very nice. But the food on the room service menus is very expensive (just like all of them).
AC worked well, however I was unable to have a shower as it kept going hot and then cold and I could not get a good constant temperature. Furthermore, the bath took a very long time to fill up so if you like a good shower, don't come to this hotel.
Overall, a nice enjoyable stay.

Stayed: May 2017
Thank Travel T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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