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Reviewed 13 August 2018


This hotel has lots of thai charm, on arrival friendly helpful staff greeted us and we knew right away we had chosen well for our first holiday on Phuket. Our room was very clean and very comfortable with views of the sea and the lake. Breakfast was excellent, lots of different foods to choose. I would certainly recommend this hotel which is right on the beach. The Laguna area has other hotels which you can visit by boat or shuttle bus with excellent service.

Room Tip: Room with ocean and lake views.
  • Stayed: August 2018, travelled as a couple
    • Value
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    • Sleep Quality
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Review collected in partnership with Dusit Worldwide Co. Ltd
Thank 2jeanmatthews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gordon Michael ... A, General Manager at Dusit Thani Laguna Phuket, responded to this reviewResponded 25 August 2018

Dear 2jeanmatthews

Warm Greetings and thank you for sharing your personal experiences on your recent stay. Your feedback will assist us to continue improving our services.

We are delighted that you had a great stay with us and found our staff friendly and helpful. Your comments on our excellent breakfast and clean rooms overlooking the lagoon and sea is well received too. Thanks so much!

Our resort in our 31st year has developed it's own charm and personality. And our staff continuously try and go out of their way to offer gracious Thai hospitality.

Thank you for your review and we look forward to welcoming you back again in the near future.

Have a wonderful summer!

Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2018 via mobile

I can not rated as 5 stars hotel .. basically it is 4 stars .. need a real renovation, we booked the pool villa , 3 floors villa be carful if you have a problem with walking because not elevators in the villa .. all dark wood furniture cause a bad smell when the temperature of room goes high. many small ants , very old furniture, if you have kids with you be careful of the glass bathrooms all the walls of the bathroom are glasses even with the shades it can be shown.. In this price I can find better choices in the area ... the staff were super friendly

Stayed: August 2018
2  Thank bobader
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gordon Michael ... A, General Manager at Dusit Thani Laguna Phuket, responded to this reviewResponded 25 August 2018

Dear bobader

Warm Greetings and thank you for sharing your personal experiences on your recent stay. Your feedback will assist us to continue improving our services.

We appreciate your comments about our Lagoon Pool Villas and found our staff friendly. Your comments on our Villas is well received too and we will be working on improving the décor in our Villas. Thanks so much!

Our resort in our 31st year has developed it's own charm and personality. And our staff continuously try and go out of their way to offer gracious Thai hospitality.

Thank you for your review and we look forward to welcoming you back again in the near future.

Have a wonderful summer!

Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2018 via mobile

Great service very friendly staff and nice food but again you can smoke on the balcony so when your neighbour lights up, it fills your own room. So much for sea breeze ... a great stay ruined by a balcony that cant be used. If you like aircin and closing your door, this is for you.

Stayed: August 2018, travelled on business
2  Thank alwaystravellin33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gordon Michael ... A, General Manager at Dusit Thani Laguna Phuket, responded to this reviewResponded 25 August 2018

Dear alwaystravellin33

Warm Greetings and thank you for sharing your personal experiences on your recent stay. Your feedback will assist us to continue improving our services.

We are delighted that you had a great stay with us and found our staff friendly and our food nice. Thanks so much!

Our resort in our 31st year has developed it's own charm and personality. And our staff continuously try and go out of their way to offer gracious Thai hospitality.

Thank you for your review and we look forward to welcoming you back again in the near future.

Have a wonderful summer!

Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2018

Staff were really friendly and gave great information about the area and things to do.
Food was great.
Rooms were beautiful - especially with sea view.
It can be a bit pricey getting to and from certain destinations but they do offer free shuttle at certain times which is defo a bonus

  • Stayed: August 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Dusit Worldwide Co. Ltd
Thank aysh95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gordon Michael ... A, General Manager at Dusit Thani Laguna Phuket, responded to this reviewResponded 25 August 2018

Dear aysh95

Warm Greetings and thank you for sharing your personal experiences on your recent stay. Your feedback will assist us to continue improving our services.

We are delighted that you had a great stay with us and found our staff friendly and informative about our nearby surroundings. Your comments on our great food and beautiful sea view rooms is well received too. Thanks so much!

Our resort in our 31st year has developed it's own charm and personality. And our staff continuously try and go out of their way to offer gracious Thai hospitality.

Thank you for your review and we look forward to welcoming you back again in the near future.

Have a wonderful summer!

Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2018

Arrived late in the evening but was graciously welcomed by K.Atthiwat. I booked Premier Ocean Front View/Premier Deluxe Ocean Front King for 3 person, the room is a bit tight 'though its new and modern. The room feature and hotel facilities were explained well including the ideal room temp to avoid moisture /condensation issue inside the room. 'Though we did not change the room airconditioning settings, the granite/ceramic(?) floor still got heavily moistured in the morning that i tripped. I advice to be extra careful when you get up from bed and walk in the room specially early in the morning.
Overall the entire resort was very big, serene and private. There are many things to do in the resort like volleyball, mini soccer, mini golf , water sports at the lake/lagoon, cooking lessons, massage at the beach, kid's activity/program . 'though this time of the year the beach wave is too high so we avoided to swim. Unfortunately the hotel pool is open only up to 7pm so we've done less swimming
We had our daily breakfast the laguna cafe. The area is a bit small but cozy. The food selection is not that much but quality. The service was very good.
The lagoon/lake at the back of the hotel was big bonus. There is a jetty where you can have a complementary boat ride to the village shopping area. The boat can also make a passenger transfer from one hotel to another within the laguna area. It was a wonderful experience that you are able to see different facets of the neighboring hotels and the laguna landscapes. There is also jetskis and canoes that you can rent from the hotel.
We stayed for 4 days but it seems too short for all the activities and amenities that the hotel offers. This is a kid friendly resort , many activities for kids and I will surely come back again soon with my child to explore .

  • Stayed: July 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Dusit Worldwide Co. Ltd
1  Thank Minerva9876
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gordon Michael ... A, General Manager at Dusit Thani Laguna Phuket, responded to this reviewResponded 17 August 2018

Dear Minerva9876

Warm Greetings and thank you for sharing your personal experiences on your recent stay. Your feedback will assist us to continue improving our services.

We are delighted that you had a great stay with us and found our Thai Hospitality great. Your comments on our resort being very big, serene and private is well received too. We have also taken note of your comments on the moisture/condensation issue and will work on it. Thanks so much!

Our resort in our 31st year has developed it's own charm and personality. And our staff continuously try and go out of their way to offer gracious Thai hospitality.

Thank you for your review and we look forward to welcoming you back again in the near future.

Have a wonderful summer!

Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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