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Reviewed 13 September 2017

The first impression of this hotel is really good, as it has a modern design, is very clean and well maintained, which is all really good. The greeting from the Staff is genuine and welcoming, and you get the feeling that nothing is too much trouble.

there's a choice of restaurants and bar within the hotel campus, and plenty of activities to get involved with during the day, followed by entertainment in the main bar / seating area of an evening. This is good as there is nothing much in the way of entertainment outside of the hotel. See comments at the end of this post

So if you are looking for somewhere to relax, with everything you need (excluding saucepans) in one place then the Prinsotel is perfect.

We went self catering, and would advise you to buy a saucepan and some basic utensils, as we only had a frying pan and a kettle for cooking with, but a visit to the local supermarket in Can Picafort sorted that out for us, which was good as the bars and restaurants seem really expensive compared to the other parts of Spain we have visited recently, so eating out can get very expensive very quickly

If you like getting out and about and finding things to do, apart from the beach, there is absolutely nothing to do in Playa De Muro. There are bars and restaurants, but very little in terms of entertainment, and very little atmosphere. Also, as we have found over the last few days there is very little to do in the surrounding areas. So unless you want to drive everywhere, or spend a fortune on taxi's, this is not the place for you.

Room Tip: Block 4 is a the back of the campus and seemed to be a bit quieter
  • Stayed: September 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
2  Thank Nigelwv13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prinsotel, Guest Relations Manager at Prinsotel La Dorada, responded to this reviewResponded 14 September 2017

Dear Nigelwv13, thank you for taking your time to share your feedback. We are sorry to hear about the inconvenience it might caused you. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Kind regards, Prinsotel La Dorada
Guest Relations Manager

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Reviewed 13 September 2017 via mobile

Well what can i say........this was our first family holiday with our toddler and we had an amazing time! Everything was quality, gorgeous and spotless. Cava on arrival aswel as a porter to take your bags for you. The most comfy bed we've ever slept in and the cot provided was fab too. The maids clean and change bedding and towels daily and do a fantastic job. The kitchen is basic, just a fridge, hob, old style kettle and cheap toaster. No oven. The bathroom was great, a bath with overhead shower and a wet room with a big waterfall shower and a power shower in there too! To big wardrobes and lovely suede sofa. Lovely terrace and great aircon! The staff were lovely and very helpful and genuine. There is so much to do in and around the hotel and we literally cannot wait to come back and stay here again! This will be the first time i've ever wanted to return to a hotel again as i normaly like going somewhere different each time, but will def come back here! Our top 3 places to eat were; Le Tabel, Dakota and El Patio. Amazing food and service and great prices! The beach was stunning and the whole town is so clean and tidy. Perfect holiday and highly recommend. Will list our few minor gripes to give a fair review; the lady working in the on site shop was unfriendly and couldn't look more miserable and put out by serving you if she tried! The staff at the Fusion restaurant next to the hotel were very rude and snobby. On the beach there was a constant flow of men trying to sell you sunglasses, watches, bags, robes ect and it got very annoying as they all asked you to buy everytime they passed you, however there was a lovely Spanish lady selling fresh fruit who was wonderful!! There are horse and cart taxis in Playa De Muro and the poor horses are worked all day in the baking sun until late everyday. This made me so angry. Lastly (not a gripe!) If you need pampers nappies bring your own if poss! They are around €15 per pack of 23 out there!!

Stayed: September 2017, travelled with family
2  Thank allanac1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prinsotel, Guest Relations Manager at Prinsotel La Dorada, responded to this reviewResponded 14 September 2017

Dear allanac1 , thank you very much for your kind comment and also for rating your stay in Prinsotel La Dorada. We are very glad to know, you enjoyed the stay with us. Look forward to your next visit!
Kind regards,
Prinsotel La Dorada
Guest Relations Manager

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Reviewed 13 September 2017 via mobile

Writing towards the end of our stay, on a self-catering basis.

Generally very happy with our room - good size overall, great to have a separate bedroom as standard and the bathroom has a large shower as well as a separate bath.

The hotel is just across the road from the beach. Our room overlooks the wetlands/nature reserve with mountains in the distance. Quite picturesque but sadly, there's also a coal-fired power station in line of sight. That said, we can honestly say it caused us no concerns other than being a blot on the landscape - no noise, smells or smoke whatsoever. We did get a few mosquito bites, so best to be prepared with repellant.

For self-caterers, the kitchenette is small and basically equipped, with a two ring hob, a microwave, toaster and limited utensils. As a minimum, the addition of a vegetable knife and a pair of kitchen scissors would be very welcome!

There is a reasonable selection of restaurants nearby however and were it not for the abysmal exchange rate just now, most are not badly priced.

The hotel shop has a good selection of basics and is better value than the numerous Spar shops nearby. In fact, avoid these if you can. There's an Eroski Supermarket about a mile along the main road towards Alcudia which is considerably cheaper and is a decent size. Still, some things seem particularly expensive, including fresh fruit. Nappies seem incredibly expensive everywhere. The pool bar at the hotel is good for lunches and the vintage caravan, selling burgers and crepes, is a great feature.

The pool area and grounds are probably the hotel's best feature. Plenty of sun beds, various pools, with lots of shallow areas, plus a designated toddler pool with a little slide. There's also a play area with swings, slide, seesaw etc. The gardens are lovely and well maintained and it's all kept very clean. One improvement we'd suggest is that it's made much clearer when the pool area is unsupervised and how/where to obtain help in an emergency. We saw a child slip and bang his head by the pool in the early evening; still a very busy time, but we couldn't find any staff nearby with first-aid training.

The "animation" team is fantastic, especially for young children. Some really good activities on a daily basis and the staff are great with the kids. For grown-ups there are exercise classes, archery, rifle shooting etc and entertainment in the evenings.

The gym is well-equipped with modern equipment, all in good working order. There's also a spa which you can use for 10 Euros.

All the staff we encountered were friendly and helpful.

All in all, we've really enjoyed our stay and would certainly consider returning. Recommended, especially for families with young children.

Stayed: September 2017, travelled with family
1  Thank J0anneUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prinsotel, Guest Relations Manager at Prinsotel La Dorada, responded to this reviewResponded 14 September 2017

Dear J0anneUK, thank you very much for your kind comment and also for rating your stay in Prinsotel La Dorada. We are very glad to know, you enjoyed the stay with us. Look forward to your next visit!
Kind regards,
Prinsotel La Dorada
Guest Relations Manager

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Reviewed 11 September 2017

We've just returned from a week at this hotel with our children aged 8 and 9 and we've had a fantastic time. We were greeted with drinks on arrival and upgraded to a superior room with terrace and plunge pool which was a wonderful surprise. We were self-catering so we ventured out most days to eat although we did eat at the pool bar one lunchtime which was lovely and not overly expensive like you would expect to find in a hotel. The pool and grounds are beautiful, lots of sun loungers with plenty of parasols so we never struggled to find a place to sit by the pool. Our room was fantastic, very clean, quiet and with great facilities. We were concerned about mosquitos having read previous reviews, however we didn't really come across that many at all. Playa del Muro itself offers plenty of places to eat and convenience stores which is handy for self-catering. The beach is beautiful too. Really clear water, ideal for children as it's very shallow for quite a way out from the shore. We tended to eat lunch here and then catch the bus into Alcudia in the evenings and had some fabulous meals in the old town which is beautiful. All in all we had a fabulous holiday and would highly recommend this hotel and area to others.

Room Tip: Ask for a room overlooking the pool as opposed to the nature reserve.
  • Stayed: August 2017, travelled with family
    • Value
    • Cleanliness
    • Service
2  Thank michael_stothard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prinsotel, Guest Relations Manager at Prinsotel La Dorada, responded to this reviewResponded 14 September 2017

Dear michael_stothard , thank you very much for your kind comment and also for rating your stay in Prinsotel La Dorada. We are very glad to know, you enjoyed the stay with us. Look forward to your next visit!
Kind regards,
Prinsotel La Dorada
Guest Relations Manager

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Reviewed 6 September 2017

Lovely and clean, great kids facilities, we were self catering so didnt eat in restaurants but will definitely be back! Really recommend the duplex rooms with jacuzzi pool, lovely sepatare bedrrom and lounge area has 2 good sized single beds

  • Stayed: September 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Vikki H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prinsotel, Guest Relations Manager at Prinsotel La Dorada, responded to this reviewResponded 7 September 2017

Dear Vikki H, thank you very much for your kind comment and also for rating your stay in Prinsotel La Dorada. We are very glad to know, you enjoyed the stay with us. Look forward to your next visit!
Kind regards,
Prinsotel La Dorada
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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