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Reviewed 29 July 2018 via mobile

What a great hotel! It’s true mosquitoes are a problem but I knew that before I went. The food was really good, lots of choice. There were 15 of us adults and children and we enjoyed the food and I honestly can’t understand how anyone could say otherwise! The choice of the 2 family pools was a bonus and us girls even had an hour at the adults pool which was so relaxing. The pool areas were spotless. The shuttle bus to beach was welcome but it was also quite a nice walk and not too far. The entertainment staff are so friendly and enthusiastic, you really can’t fake that! Kai (sorry if spelt incorrectly) was a great hit with the children but so was Sean who is hilarious and hardworking Fabian. They had a lot of time for the children and a great sense of humour. The Motown act was a highlight their voices were amazing really professional, I would pay to see them. Some confusion over orders at the snack bar but that’s due to a language barrier, we really should make an effort to speak more Spanish. All in all a great place that I wouldn’t hesitate to return to. It was sad to get back to England today especially to rain. Well done Lagotel

Date of stay: July 2018
Trip type: Travelled with family
3  Thank Maria H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eix-Hotels, Relaciones públicas at Eix Lagotel, responded to this reviewResponded 24 August 2018

Buenas Tardes, María,

In the name of the whole hotel Staff, we would like to thanks your staying here, with us, was a real pleasure.

Malena Ferrer

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Reviewed 27 July 2018 via mobile

Can I just start with saying a big thank you to all the staff and entertainment team at the lagotel who work tremendously all hours of the day to keep this beautiful hotel running,we arrived on the 5th of July for ten nights and stayed in room 137 (which was a wonderful room) myself and my partner chose this place to bring our little girl her first holiday abroad and we are so glad we did! Everything from the pools to entertainment and all the little extras for the kids we're fantastic you really don't need to even leave this hotel if you have little ones as there is enough satisfaction for all.the food was fabulous the kitchen staff constantly replenishing fresh food and the little cooking station was fab morning and night! Even the little complimentary bus was a lovely touch beach is absolutely beautiful and I would recommend going at sunset you could sit for Hours! Thank you everyone at lagotel for making our first family holiday so memorable and enjoyable so much so we're hoping to come back next year and maybe with more family members and will definitely recommend to anyone...GRACIAS,GRACIAS,GRASIAS!

Date of stay: July 2018
Trip type: Travelled with family
7  Thank garyemmapriestly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eix-Hotels, Relaciones públicas at Eix Lagotel, responded to this reviewResponded 27 July 2018

Buenos días, Sres. Garyemmapriestly;

In the name of the whole hotel staff, we would like to thanks your staying with us. For all of us was a pleasure!

Malena Ferrer
Guest Service.

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Reviewed 26 July 2018 via mobile

Nice and calm hotel area. Good breakfast buffet. Good location and nice views from the balcony. The pool bar and bar/cafe weren't very welcoming and the food was bad in them. Three different pool areas and it was always easy to find a sunbed. Only negative thing was that people (not only children) were jumping into the pool all the time and hanging in the stairs so that every time you wanted to get there you had to ask them to give some room. What we really liked was the calm atmosphere at the hotel. Cleaning ladies were a bit annoying and we ended up refusing the cleaning because we couldn't find anything after they moved our stuff around. Clearer signs and info would be nice, it took us three days to find the shop for example.

Date of stay: July 2018
Trip type: Travelled with friends
3  Thank JohannaA1748
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eix-Hotels, Relaciones públicas at Eix Lagotel, responded to this reviewResponded 27 July 2018

Buenas Tardes, Sra. Johanna,

Thank you very much for your feedback, we will consider your comments about the signals, and the maid "change thinks moving" will be spoken with the maid Housekeeping Chief. In the name of the whole hotel staff, thank you for staying with us.

Malena Ferrer
Guest Service.

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Reviewed 26 July 2018 via mobile

After reading several good to great reviews i booked this hotel. Biggest mistake ever. Staff is simply rude (except the girls at check in and lady at breakfast and lunch) food is absolutely horrific. We ate out several times because it was just nasty, big waste of money because we had already paid for the meals at the hotel. Cocktails are even worse, watered down lemonade, disgusting.

Location is okay at best. Next to a small lake which means a lot, and I mean A LOT of mosquitos.

Rooms were good, clean and a good bathroom.
Very unfortunate that our room was on the fourth floor above the place where the garbage truck picks up the thrash at 1 a.m. Or even later

Pool and surrounding grounds were very nice and well maintained

Conclusion: Never again

Date of stay: July 2018
Trip type: Travelled as a couple
Thank Jop R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eix-Hotels, Relaciones públicas at Eix Lagotel, responded to this reviewResponded 27 July 2018

Buenas Tardes, Sr. Jop;

Really regret, this uncomfortable situation for you, we guarantee we are working to make happy our guest.
Mosquitos: we are inside the "S´Albufera" natural park, this is a marshy area, lands are below the sea level.
The sea water floods.the tides affect us,(when the tide comes down the land it's smell). because the high temperarure, increment the humidity,. Because it´s a National, natural park (Birds, and more animals, and of course, insects) we are not allow to use chemical pest control, we are under the environmental European roules.
We regret that your bad opinion, about the food, but we ask, accept it´s a personal opinion. The room noise, So Sorry, We understand how importan it´s to have a good night sleep.

Malena Ferrer
Guest Service

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Reviewed 26 July 2018 via mobile

I enjoyed my stay, went all inclusive, food good and drink good, would like the cocktails to be during the day instead from 7pm.only problem is the beds aren't great, you need plenty of mosquitos repellent, staff very pleasent except one guy at the bar.entertainment not bad, Was with my daughter and grandson, I would go back again.

Date of stay: July 2018
Trip type: Travelled with family
Thank claydoArklow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eix-Hotels, Relaciones públicas at Eix Lagotel, responded to this reviewResponded 27 July 2018

Buenas Tardes, Sr. Forde,

In the name of the whole hotel staff, we would like to thanks your staing with us.

Malena Ferrer
Guest Service

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