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“Stunning and classy retreat”
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15 reviews
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Villa -
4 Bedrooms, 4 Bathrooms, Sleeps 8
Phuket Town, Phuket

Reviews from our community

Excellent - based on 15 reviews
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Reviews from our community

Level 3 Contributor
10 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Stunning and classy retreat”
Reviewed 22 January 2018 for a stay in January 2018
person found this review helpful

What a privilege to have stayed here! The photo gallery (whilst tempting) fails to do justice to the understated opulence of the property. The staff are attentive but discrete, the facilities 5* and the only negative was having to leave when we left Phuket. Don't miss out!

Date of stay: January 2018
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachel A
1 review
“Beautiful luxury villa”
Reviewed 22 January 2018 for a stay in January 2018

What a beautiful and luxurious villa with an amazing beach just on your door step. The service was excellent and we couldnt ask for more. Easy to get to and lots of good restaurants and night life nearby. The view from the infinity pool is exquisite. Easily the nicest place I have stayed in Thailand.

Date of stay: January 2018
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Amazing Holiday Villa”
Reviewed 30 July 2017 for a stay in July 2017
person found this review helpful

Stayed here recently for 1 week with the family. Amazing villa with everything you need for a great holiday. Noi who works there is brilliant and couldn't be more helpful. 6 of us stayed in total but as the villa is so spacious you still get your privacy. No hotel could beat the standard and amenities of this villa so will definitely be booking here again!

Date of stay: July 2017
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bromley, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Amazing villa”
Reviewed 21 May 2017 for a stay in May 2017
people found this review helpful

Stayed here for 4 nights at the end of a 2 week holiday and it finished it off perfectly. The whole villa was very clean and the pool was not full of chlorine like you get in bigger hotels, almost felt like I could drink it! The house keeper Noi was very helpful and always smiling. Would definitely stay again. I highly recommend it.

Date of stay: May 2017
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
17 Jul 2017
Thank you for sharing your great experience at our amazing Baan Surin Sawan. We are glad to have given you the perfect cap to your two week holiday in Phuket. On behalf of the entire villa team and Elite Havens, we hope you'll stay with us again next time!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Olivia M
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Nice Property, Amazing Service, Not Great for Young Family”
Reviewed 14 February 2016 for a stay in February 2016
person found this review helpful

Overall, we had an enjoyable stay. The staff could not have been more attentive and the food was excellent. The housekeeping staff was great and they readily cleaned the rooms, stocked the bathrooms full of towels, did our laundry, and remembered tiny details like a warm glass of water by my bed in the evenings. That said, I do want to provide some constructive feedback regarding the villa that might not be readily apparent from their website.

First, the property did not have a nice view. I probably should have asked what the view was like before renting it. While you could see the water in the far distance, you mostly saw construction sites and concrete buildings which is not the most idyllic. Second, the house is not really that suitable for families with young children. The pool, while lovely in the photos, failed to show the 3 storey drop that was easily accessible to children. We are always cautious around pools anyway, but this was seriously concerning. Plus, the rafts kept going over the edge of the pool which necessitated an adult to climb over the narrow ledge to keep retrieving the toys. It was dangerous for the adults as well. Also the layout of the bedrooms meant that one child was quite far away from my husband and me. One night, my son had a stomach ache and had to get his sister to get us because we couldn't hear him. Thirdly, I wish I had known about all the mosquitos. We would wake up covered in bites and the baby had a very severe reaction to them. Obviously, this is no ones fault, but we would have taken this factor into consideration when thinking about how we wanted to spend our holiday (20% of which was constantly swatting mosquitos and then trying to fumigate the bedrooms before bedtime). Lastly, I do want to mention the house manager, Prang, and her hiring of the driver. At the beginning of the week, we were paying the driver 2500 baht per day for three 5-7 minute rides down to the beach. One night my husband and I went to Patong beach for dinner and paid 500 baht for the 35 minute journey from a taxi we hired ourselves. When I asked the manager in the morning about why it cost so much more for us to get to the beach, she said that longer rides were actually cheaper and then reduced the price to 300 baht per trip which ended up costing us 900 baht per day. At the end of the day, it wasn't a big sum of money but it just felt a little bit like she was taking advantage of the situation, when I would have expected her to act in our best interest. Also, we probably had a bit higher expectation of the house manager as the website suggested she could be a "concierge". When asked regarding beaches or restaurants, she was not entirely helpful. She did, however, hire us an excellent personal trainer and massage therapist.

All in all, we had a nice time. I would be hesitant to recommend this villa to families with young children but we loved Surin beach and we liked the idea of renting a villa which gave us our own space.

Date of stay: February 2016
How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Bathroom cleanliness
Other facilities & amenities Service
Liked best: The housekeeping staff and chef were excellent
Liked least: The pool was not safe for young kids, the layout was a bit far removed for young kids, feeling like I was taken advantage of by being charged more money for the driver
Travelling group: Young Children
Would you recommend this hotel to a friend?   No.
  • Was the property as advertised?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
24 Feb 2016
We are delighted that you had such a great time at our villa. The staff are so pleased to hear you enjoyed their food and them looking after you. Thanks for writing to us, we also like it when our guests take the time to give feedback.

Regarding the Mosquito's, this is a constant battle here in the tropics, the entire estate is fogged regularly, and so too is the villa. We do provide insect repellent in all rooms, and each evening the staff light coils and close doors. Sometimes the doors are left open or not closed before dusk. We will ensure doors are closed at dusk.

This is a hillside villa, yet it is the only one that has a view plus is a manageable incline and walking distance to shops and restaurants. The view is therefore nice but not stunning, you can see the tops of the buildings in Surin and the beach you can see is Bang Tao bay. Being a hillside villa, and like the 90% of these in Phuket, there is an infinity edge, you can see this in the photos. We also do warn people in all infinity edged villas that they should watch out for pool toys and in particular children should never be left unattended.

Regarding the taxi and transport arrangements in Phuket. We do not control the pricing of this, prices in Phuket are per journey and multiple journeys will add up. The price the manager advised was for a full day rate, this means a guest can go anyway, including multiple back and forth journeys. We have instructed the manager to be clearer on this for our future guests.

Once again, we thank you for your feedback, the nature of villas like these means there are infinity edged pools to showoff the views and Mosquito's are a normal feature in the tropics. We will however take all the points on-board and ensure future guests are aware before arrival.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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