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“Long Day for crowds”

Asian Dolphins Day Tours
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Attraction details
Recommended length of visit: More than 3 hours
Owner description: Phi Phi Islands, Phang Nga Bay and Krabi tour. Asian Dolphins provides the perfect opportunity to experience an extensive range of tours traveling around the islands of Andaman Sea that will leave you feeling charmed and captivated. Those islands are closed to Phuket, such as Phi Phi, Phang Nga bay and James Bond's island, Similan islands, Krabi islands and others. We are proud to say that a wide range of tour operators already chose our service as the best one among the most of other companies in Phuket! We have the priceless experience with operating the tours all around Thailand so each of our guests explores the authentic experience joining our guided tours.
Reviewed 30 December 2017 via mobile

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 26 December 2017 via mobile

It is super expensive comparing with others companies and the customer service is horrible.
Please use another company.

Thank ercassi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 November 2017

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 November 2017

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 3 May 2017 via mobile

I recently booked the phi phi island tour with Asian dolphins and was highly disappointed with their service. I saw all the positive reviews in trip advisor and thought to give them a try, however, given the recent poor reviews they must have changed management or stopped caring about their services.

I wanted to change the date of my booking as I realised I had booked the wrong month, however, Asian dolphins would not allow me to and kept my whole booking fee - 6000 baht ( 160 GBP) which was a massive amount!!! After a couple of phone calls and email exchanges they simply said that they were unable to do anything or offer any sort of compensation. The booking I had made was actually in the past! And Asian dolphins did not contact me via email or phone to say my booking was invalid, but just kept the money.

They said hey couldn't give a refund because the had already ordered the food and transport for the day, but given the cost of food in Thailand, and hey transport is shared with other people on the tour, it is a excuse to steal the money.

We ended up booking with another tour - banana beach which was fantastic.

1  Thank vincewan22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ratthanarong, Manager at Asian Dolphins Day Tours, responded to this reviewResponded 7 June 2017

Dear Vincent,

We are deeply apologize for your any inconvenience and so sorry to hear that. We are thank you for your valuable feedback. We need to declare how was this case get into the problems as listed below.

The process

1. After you made a booking with a wrong date and our staff sent you a confirmation through Viator system. Everything was fine as it should be for every normal booking. And you should get a confirmation email with tour details and the tour date.
2. Basically our staff will send a pick up time 1-2 days prior a tour date and asking some more information such as a room number. We are expected that guest will reply our message back to confirm they are already at a hotel and make an acknowledgement. But even some guests did not reply back and we sent a minibus to a hotel on appointment time. Most of the cases has no problem for a pick up process. After checking on Viator’s log message. We did send you a pick up time and a meeting point as it should be. We do not know how it happened to your email that you said you did not receive an email. It should work fine like the first confirmation email from 1.
3. The main communication will made on Viator’s message system. That all messages should send out emails right through your email that provided to Viator. A second communication channel will be made direct with a hotel. Other contact information such as abroad telephone number will make only when needed (Basically in the morning when other channels has failed).
4. After check with a hotel and they said they could not find your name on their guest’s list. That is supposed to be because you will be stay there one month later. We sent a message through Viator system again. Please note that we are unable to contact you directly on your email. Because at that time we only have your hotel’s name and your abroad phone number. After that we decide to call you on a number you provided starting with +44 as shown on our call’s log. And the phone has no answer. Our opinion is it was late night 01:xx am in UK time that’s why you did not receive our phone call.
5. After our driver was waiting long for some time. We have to decided to ask him to move to pick up other guests on the next hotel. Otherwise it might affect to the tour plan that day. Finally we have to take your case to a “No show”.

The problem

1. It’s impossible to know that an information guest provide on Viator’s system is correct or incorrect. For this case is a tour date. All information is on guest’s responsibility.
2. With a limited contact information. Our team will try to use every possibly channels to contact with you from priority that we mentioned above. Please keep in mind the more information is much more better. But one thing that we have found. Any booking that made direct on our website has no problem about this http://bit.ly/asian-dolphins-booking . Because we could contact our guest directly via email from the beginning.
3. Before it take to “No show” case. It must be sure that we have tried all possibly to contact our guest until the last minute. In case of “No show” We are apologize that we unable to refund as we stated on our cancellation and refund policy on the website and Viator. Because every time we confirmed a booking it will has expense occurred with our suppliers and partner to preparing on that day such as transportation, Lunch, drink , etc.
4. We would offer 100% refund, partial refund or move the tour date to any case that applicable. Unfortunately this case has not meet any on our cancellation and refund policies.

The fix

1. One month later, after you sent us emails and called several times on a phone. We are apologize that we could not move a one month old wrong booking to the current month.
2. We are offer you a 40% that we think it the best we could do for you to compensate from what you have paid before.

The prevent

1. We would recommend all guest to recheck booking information and provide us your contact information as many as you could especially an email that will be the first communication channel between customer, Viator and Tour operator.
2. As it works like other standard booking system. Customer have to make sure all information provide are correct. Otherwise customer might have to take responsibility to pay more fee to correct it later or in a worse case is unable to correct the ticket or unable to use that ticket anymore. Such as if we missed a flight or book a wrong flight and the date was passed. We don’t think it seems possible to make a refund.
3. Contact us directly on our main email online.reservation@asiandolphins.com , info@asiandolphins.com or make a booking directly on our website on http://bit.ly/asian-dolphins-booking

Our team is so sorry and apologize for you case. We are trying our best to take care and make our guest’s memory to be the best as much as it could from the beginning until the tour end. We will take this feedback to our priority and find out how to improve our services in the future.

Best Regards,
Ratthanarong Phraibung

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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