Through word of mouth I was told that Asian Dolphin Tours was highly rated, plus I looked them up here on TripAdvisor. So I booked a Phi Phi Islands tour for February 9th with them for two people and paid 3500 Thai Baht per person, plus a service charge that wasn't mentioned until checkout. Once paid and confirmed, I was sent an email starting that my hotel pick up time will follow.
I few days later I received an email with the hotel pick up time, but was also told "Please note according to a large number of customer. This year we are cooperate with our partners in Boat Lagoon Marina to handle our service and management. We would like to announce a boat that will take you for the tour will be a boat from Anchor Andaman (a partner company)."
I wrote back to ask about this and they said that their "partner" offers the same high standards as they do and not to worry. I hoped for the best.
We were pick up on time, but once we arrived to their partners company, things started to go not as promised. We were told we had to pay an additional 200 Baht per person for fins (400 Baht total extra), although Asian Dolphin Tours said all snorkeling gear is included. When I told the Anchor Andaman staff that I paid for my tour through Asian Dolphin Tours, I was told, "They are no longer in business! They did not have the funds to continue to operate!" I was like "What???"
Then we let the marina at 10am, not 9am as the Asian Dolphin Tour itinerary states, so we were robbed of one hour.
Anchor Andaman's boat was good and was not too crowded. However, when we got to Monkey Island, we were not allowed to get off the boat to swim and feed the monkeys as Asian Dolphin Tour itinerary states. So we missed out on that.
We we got to Phi Leh Lagoon, we again were not allowed out of the boat to swim in the "calm emerald waters" as the Asian Dolphin Tour itinerary stated!
On our way to lunch, our boat's twin outboard motors malfunctioned, so it took us extra long to get to lunch. During lunch another boat came to get us, so we had a better, bigger boat for the remaining few hours.
Overall, Phi Phi Islands is a very popular tour, but I would stay clear of Asian Dolphin Tours. I sent an email to complain and they did give me a partial refund, but would not answer my question if it was true that they a no longer in business. I told them if you cannot run your own tour, then you definitely should NOT be collecting money as if you were, then putting customers with another tour company that does not have the same itinerary as advertised!
Definitely use another company!
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