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Reviewed 7 August 2018 via mobile

Hotel is perfect, near wonderful beach with lovely sand and amazing clear sea. Swimming pool is perfect, room is cleaning every day , bed is very comfortable.

Food is perfect, very tasty breakfast and everything later whatever we ordered were tasty. Thai restaurant in hotel was lovely, need to try pancakes with mango sauce wonderful.

Staff are very helpful, everything about this hotel is excellent 5 starts ⭐️

Stayed: December 2017, travelled as a couple
1  Thank AnjaMilos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonPhuketArcadia, General Manager at Hilton Phuket Arcadia Resort & Spa, responded to this reviewResponded 8 August 2018

Dear AnjaMilos,

Thank you very much for your detailed and gracious comments while recently stay at the Hilton Phuket Arcadia Resort & Spa.

I was very delighted to read through your review description on our hotel surrounding and feedback on our product and service levels of the resort to your satisfaction. Thank you very much and it has been a great pleasure to have you stay with us.

AnjaMilos, thank you very much once again for your such a wonderful feedback review, and I look forward to welcoming you “back” to the Hilton Phuket Arcadia Resort & Spa.

Until your next return, and with kind regards,

Markus Kosch
General Manager
Hilton Phuket Arcadia Resort & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2018

This was our second stay at the hotel and we were not disappointed! We love the huge property with multiple pools, slides for the kids, peacocks roaming the area, and a great location across the street from the beach. As diamond members we received a room upgrade to an ocean view suite, which was perfect for our family of 4. The hotel staff did an exceptional job during our stay to accommodate our family. I highly recommend this property.

  • Stayed: July 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank jkinasia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonPhuketArcadia, General Manager at Hilton Phuket Arcadia Resort & Spa, responded to this reviewResponded 7 August 2018

Dear jkinasia,

Thank you very much for your recent stay and sharing your great experience of “Incredible Family Vacation!” at the Hilton Phuket Arcadia Resort & Spa.

Firstly I have to say ‘Welcome back’ to you and your family, and I am very delightful to hear from a frequent guest like you, especially as a Hilton Diamond Member, taking the time to share your experience about our hotel in term of the product and service levels to your satisfaction as that you found the hotel surrounding, the location, the peacocks around the resort are great, and ‘The hotel staff did an exceptional job’, that contributed to making your stay experience, “ … I highly recommend this property”. Thank you very much.

jkinasia, it has been a great pleasure to have you and your family staying with us again, and I look forward to welcoming you and your family back “Home” very soon at the Hilton Phuket Arcadia Resort & Spa.

Until your next return visit and with my warm regards,

Markus Kosch
General Manager
Hilton Phuket Arcadia Resort & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2018

From the minute we pulled up to this resort...we fell into a spell! It truly is beautiful and there are not many places in Phuket that have 75 acres of green space like this! Everything was clean and immaculate and very very comfortable. I've seen people write that the rooms need updating...but I have travelled all over Asia and found the room to be very comfortable and clean. The age of the hotel did not take away in any way from our trip. The staff was amazing. The breakfast spread was appealing to everyone (just make sure you eat at the restaurant by the pool...the extra location they sometimes set up under the lobby bar does not have as much ambience as the pool restaurant). But everything was spectacular. We did not want to leave. I took a pilates class...tennis lessons...Muay Thai fighting with my son...checked out the beach...had a spa evening (it is STUNNING!)...great drink concoctions and truly miss the place! My entire family was completely pleased with this location!...OH, and every day they came in more than once to tidy up the room. We had swimsuits hanging on the outdoor racks and they put everything on hangars outside. They tidied EVERYTHING up in the room and bathroom. I appreciated that extra touch!

  • Stayed: July 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Teresa K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonPhuketArcadia, General Manager at Hilton Phuket Arcadia Resort & Spa, responded to this reviewResponded 6 August 2018

Dear Teresa K,

Thank you very much for your detailed and most gracious comments about your “Amazing Property!!!” experience you had during your recent stay at the Hilton Phuket Arcadia Resort & Spa.

It was a very true pleasure reading through your review comment during your recent stay and very glad that you and your family very enjoyable the overall stay at our 75 acres of the ‘green space’, you found our product and service levels to you satisfaction, and along to the stunning of our Spa as you had experience there one of the evening, and furthermore the ‘Warm of Hospitality’ and the ‘Extra Touch’ from the team that made you "… We did not want to leave”. It has been a great pleasure to have you stay with us.

We do believe your review feedback will inspire other travellers to visit our beautiful
‘Phuket’ island, and we hope they will select the Hilton Phuket Arcadia Resort & Spa for their stay experience, to explore the ’75 acres of charming greenery’ and the way of our ‘Warm Hospitality’ like you.

Teresa K, thank you very much once again for your generous feedback, I look forward to welcoming you and your family back “Home” to the Hilton Phuket Arcadia Resort & Spa to experience not only our service but also discover charming Greenery and Karon Beach, which we all do feel very proud of.

Until your next return visit and with my warm regards,

Markus Kosch
General Manager
Hilton Phuket Arcadia Resort & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2018

Loved, loved the warm welcome we received. We truly enjoyed our stay at this hotel. The entire staff were very professional and truly knows how to make the customers happy.
The hotel location is perfect, close to markets and the beach as well. Our son had lots of fun rolling down the slide! Breakfast was great as well.

Room Tip: Great ocean views on the executive tower!
  • Stayed: July 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank L J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonPhuketArcadia, Owner at Hilton Phuket Arcadia Resort & Spa, responded to this reviewResponded 2 August 2018

Dear L J,

Thank you very much for your most generous review and for sharing your “Amazing stay at this resort!” experience you had at the Hilton Phuket Arcadia Resort & Spa.

It was a true pleasure reading through your review comment during your recent stay and very glad that you and your family enjoyed the overall at our hotel, the ‘Warm of Hospitality’ from the entire staff made you feel ‘loved, loved the warm welcome’ and along with the hotel location is perfect, breakfast was great, and especially your son had a lots of fun rolling down the slide that contributed to making you stay experience. It was a great pleasure to have you stay with us.

L J, thank you very much once again for your generous feedback, we most certain do look forward to welcoming you and your family back “Home” to the Hilton Phuket Arcadia Resort & Spa again in the near future.

Until your next return visit and with kind regards,

Markus Kosch
General Manager
Hilton Phuket Arcadia Resort & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2018 via mobile

Hotel is huge with lots to offer and transport to get around the resort. Food was really good too with a couple of restaurants to choose from. Staff are friendly and helpful. Overall it was a pleasant stay even though we spent most of our time out exploring Phuket as there is so much to do and is very cheap and cheerful, I recommend you explore the culture for yourself.

Stayed: July 2018, travelled as a couple
Thank Giles A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonPhuketArcadia, General Manager at Hilton Phuket Arcadia Resort & Spa, responded to this reviewResponded 31 July 2018

Dear Giles A,

Thank you very much for your recent stay and for sharing your “Holiday” experience at the Hilton Phuket Arcadia Resort & Spa.

I really enjoyed reading through your most detailed description of our property & the surrounding activities to be enjoyed. I also was pleased to learn that you were a
‘pleasant’ with your overall stay with us. In addition, I was delighted to read that you spent most of your time out to explore Phuket ‘Culture’ and that you found it was so much to do with very cheerful experience.

We do believe your review feedback will introduce other travellers to visit our beautiful ‘Phuket’ island, and we hope they will select the Hilton Phuket Arcadia Resort & Spa for their stay experience, and explore more of Phuket is like you.

Giles A, thank you very much once again for your feedback review, and I look forward to welcoming you “back” to the Hilton Phuket Arcadia Resort & Spa.

Until your next return, and with kind regards,

Markus Kosch
General Manager
Hilton Phuket Arcadia Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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