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Reviews (895)
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All reviewskaron beachstairs to climbshort walk to the beachfourth floorair conbreakfast buffetfew minutes walkcleaned dailystayed here for nightshotel restaurantsea viewtuk tukbars and restaurantspool barthai foodelevatorpools
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37 - 42 of 895 reviews
Reviewed 3 April 2018

In this hotel, you get a 5 stars service, for the price of a 3 star hotel. Yes, the room looks dated, but is very clean and everything works fine, good airco, good shower, good fridge, good beds and so on....and a very big terrace. I think, they wil update the rooms soon. Check in was fast and friendly with a glas of juice.. We arrived 1 hour before check in time, and the room was ready for us. Here there was a negative point, Our room smelled very strongly of cigarettes and we are non smokers. But we could change to another room and this was OK. They brought us orchids and a plate of tropical fruits for apology. A kindly touch. In the room, you have everything you need, a lot of toiletteries as soap, shower gel, shampoo, conditioner, toothbrush and toothpaste, shaver, cotton swabs, sewing kit...., hairdryer, waterboiler, cups, glasses...Everyday, you get 1/2 liter water per person and free tea and coffee. And if that is not enough, you can make yourself a cup of coffee, chocolate, capuchin...for free in the lobby. Free towels for the swimming pools (there are 3 pools), that you can change whenever you want, a bib with a lot of books, even the possibility to weigh your luggage, excursion desk and a very good resto!! We booked half board and we can recommend this! The breakfastbuffet is just good, but the dinners are excellent. When you book half board, you can make your choice à la carte from the whole menu, for a 3 course menu, so 1 appetizer, 1 main and 1 dessert and a free soft drink included. Portions are very big!! Everything is well presented and very tasty. There is a big choice of western (steak, cordon blue, salmon....) and Thai dishes and a lot of Italian food as pizza and pasta. I can recommend the seafoodsoup, just delicious, The salad with seafood is very tasty too. And the pineapple with seafood is a beauty. If I have to give a negative point for the hotel, it is at a very busy road. You do not hear the traffic in the hotel or in the room, but it is dangerous to cross the road. In the evening, there is someone outside to help you. In front of the hotel, you can arrange tuktuk service for an excursion to the viewpoints and Phromthep Cape for the sunset, at a good price. The beach and supermarkets are a 5 minutes walking from the hotel. Public bus to Phuket town or Wat Chalong is very cheap and you can take him at 3 minutes from the hotel, at the roundabout. At Wat Chalong, you can take a taxi to Big Buddha. So it is possible to do some excursions on your own. And for ending, all the people working in the hotel are very helpfull and kindly!

Room Tip: Our room was at level of lowest pool,the terrace has shade the whole day.We didn't have to do many steps and were close to resto, lobby,pool
  • Stayed: March 2018, travelled as a couple
    • Rooms
    • Cleanliness
3  Thank liesenluc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edissa R, Communications Supervisor at Best Western Phuket Ocean Resort, responded to this reviewResponded 10 April 2018

Dear liesenluc,

Indeed a good read! Thank you for sharing us your wonderful experience staying here at our resort!
It was a real pleasure hosting you and we are happy that you found our place and what it has to offer to your satisfaction.
Moreover, we take pride in our team, they indeed always go out of their way to make sure to provide our guests with their par excellence service. Glad that you appreciated and highly remarked their hard work. We will surely let them know about your kind thoughts.

We hope to be of service to you again should your plan trip brings you back to Phuket sometime in the near future.



Kind regards,
Edissa.R Communications Supervisor

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 March 2018 via mobile

I will start with the plus. The staff were kind and friendly, it took a while to check in but after that it went smooth. My baggage was very heavy but no problem, they helped me with it to my room for free. Of course I gave them tip.

Pool, pools everywhere, the hotel got pools on different floors and I felt that it was never full to join any of them. You even get towels (not from the room but pool) l, there were chairs surrounding the pool if you rather decide to get that sunburn.

The breakfast was okay, nothing special but the staff was very friendly and could speak English which is good (for Thailand).

The negative is that I don’t think the price match for what you get, the room I was in was pretty okay, not bad but really nothing special that stands out.

Maybe I did bad research, but I kinda wished for more fancier compared to what I got. Plus side though is that you get a very nice view and big balcony.

I will rate this just below 4 and over 3.

Stayed: June 2017
3  Thank Vincent Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edissa R, Communications Supervisor at Best Western Phuket Ocean Resort, responded to this reviewResponded 16 March 2018

Dear Vincent Y,

Thank you for choosing to stay at Best Western Phuket Ocean Resort!

We are sorry to hear we did not manage to live up to your expectations!

Though, thank you and we appreciate your kind initiative for making us aware of our downside. This will definitely help us to improve.

We hope then to get another opportunity to host your vacation again should you decide to come back to Phuket sometime in the near future.





Kind regards,
Edissa
Communications Supervisor




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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 March 2018 via mobile

We booked the hotel in 1am for the same night after we almost fled our initial hotel. Just to be sure I verified with the reception that they had received our booking. Already on the phone they were so polite and friendly and told us to start combg. We arrived there at 2am and the two guys at the reception were really sweet and helpful! The check in was quick and they helped to carry our bags to our room(3104).
The room itself was spacious and very clean, the balcony huge with an amazing view.
The breakfast was very tasty, although the restaurant was very crowded at 9am, so we had to wait for 5min to get in.
The pool area is great, they have at least 3 pools which we saw.
And again the view and the overall location is superb!

Stayed: March 2018, travelled with friends
Thank Lee L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edissa R, Communications Supervisor at Best Western Phuket Ocean Resort, responded to this reviewResponded 12 March 2018

Dear Lee L,

It was a real pleasure reading your glowing feedback about your recent stay in our resort.
Thank you for having you here! It made us happy to hear you liked our place that allows you to feast your eyes on its stunning view. Thank you again for appreciating the good service our team has provided to you!

We look forward to seeing you again here sometime in the near future.



Kind regards,
Edissa
Communications Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 March 2018

Lovely helpful staff .even brought me extra tea sugar at 4 am when I couldn't sleep..great breakfast great rooms .Lovely pool .only thing is a lot of steps to get to a lift for higher rooms and noisy road ..but didn't bother us .near to beach and amenities

Room Tip: Ask for lower rooms if infirm or disabled
  • Stayed: February 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank jo b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edissa R, Communications Supervisor at Best Western Phuket Ocean Resort, responded to this reviewResponded 5 March 2018

Dear jo b,

Thank you for having you here with us and for sharing your good review!
We are glad that you appreciated the second to none service provided to you by our team.

We hope to see you again on your next visit to Phuket.



Kind regards,
Edissa
Communications Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 February 2018

This hotel has good ratings because the staff is excellent, the breakfast is good, the lobby nice with free coffee, clean rooms, and nice facilities. It is a 5-10 minute walk to the streets with restaurants and markets and is a close walk to the beach. The only down side to this hotel is that to get to your room you have to walk a ton of stairs. I feel I am in good shape, but wow, that was a trek up to our room on the fourth floor. Elevator only helps with one floor. It was a good trade off though. The price and services made up for the odd trek up the steps. Oh, the other up side to the steps was that every room seems to have a great view of the ocean and sunset.

  • Stayed: February 2018, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Mikeleemon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edissa R, Communications Supervisor at Best Western Phuket Ocean Resort, responded to this reviewResponded 23 February 2018

Dear Mikeleemon,

Thank you for spending your vacation here in our resort!

This is what our team always aim for - to make sure to provide our guests with a superior service. We are glad that you acknowledged their hard work. This good commendation of yours will surely please them. Furthermore, for others it might be a bit strenuous to be right up there but indeed all worth it with the stunning scenery it offers. We are happy that you appreciated.

We hope that you will choose our place again should you return to Phuket in the future.


Kind regards,
Edissa
Communications Supervisor

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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