The villa is big but it’s actually quite old. There are totally 6 bedrooms but 2 of the bigger rooms are located downstairs with no view and a bit dark inside so we end up only stayed in 4 of the rooms. I stayed in the biggest room with nicer view but no one was telling us the jacuzzi was actually broken and water was leaking from the air con luckily it was only happened on the day we were going to leave. There are limited facilities except swimming pool which the size is quite right.
But the worse part is service. Supposedly we should have a villa manager and other staff including chef, but villa manager didn’t introduce herself, anything regarding the villa or other places around until i needed to ask sth, one of the staff said you need to check with manager then I realized that there was supposedly a manager there. Manager didn’t give us her contact so whenever I need to ask sth I need to wait until next day when she came back because she was not always in the villa. One day, we have requested a car going out to buy stuff in supermarket and having lunch but the driver didn’t come back on time and we needed to wait for over 40 mins with kids which was totally unacceptable, we were frustrated since we can’t contact anyone we sent email back to the villa office but no reply, the worst was the driver still ask for the cost including the time he was missing, I tried to explain to the manager when we finally back to the villa but manager didn’t help to say anything to the driver.
After that I requested to have the manager’s contact, but it has no use becos on the next day we went for a spa we asked the manager to book but due to communication issue manager has booked another massage shop, so we went to the spa but we found there were actually no booking for us, we tried to call the villa manager to check but the phone was off.
Actually there were few more incidents which it’s difficult to quote all of them but all were related to communication n attitude which are really below standard. Overall speaking, we are disappointed with the service and will not go back again.
This was the first time we had ever stayed in a villa and i really didn't know what to expect. I was a little nervous because all the money had to be paid in advance and no cancellation! We have 3 small children - 5, 2, and 9 mo and I'm very picky about making sure the vacation is perfect otherwise it becomes more work than fun, especially for mom.
But from the time we arrived at the airport it was perfect. The transport van was there on time. It is a long ride down to Kata Noi (almost 1.5 hours) but was worth it. The villa is simply stunning and even nicer than the pictures!
We were greeted by the villa manager - Sasha and her staff upon arrival. Sasha was amazing our entire trip. She made sure we had everything we needed, was very attentive, answered any complaints or questions, and helped us book or organise anything we wanted to do. She brought in the most amazing spa masseuse whom we LOVED and had her come back 3 more times! She also arranged transport for us to go grocery shopping and for day trips. Usually with only an hour time's notice!
With small children, I need to make sure things are set up for the kids. All my requests were ready for us. We had 2 extra mattresses set up in the master bedroom on the floor for the kids as we typically sleep in one room. There were high chairs and plastic cutlery. As well as pool toys. We had ordered drinks, snacks, wines and diapers from tesco in advance and it was all delivered and received before arrival.
One of the best things about the villa was the chef and the food! If you go, focus on ordering thai food (they can pretty much make anything you suggest - but I would not bother with western food), as all of it was delicious and better than restaurants! Typically when I go to a resort, by the 3rd day or so I'm sick of the food. But not here at the villa - it's home cooked and I could eat it for a month! You only need to pay for groceries + 20% handling fee - which is fantastic for a family. Much much cheaper than eating out. We ate 3 meals + afternoon snack each day. If you wanted to go out to eat, the villa is only 10 min walk from Kata Noi centre with lots of shops and restaurants.
One thing I was nervous about was the walk to the beach. I was told it was very steep steps so I was worried with small children. It is indeed steep but doable if you are slow and careful with the kiddies. It's very close - really only 5 minutes from the villa. Kata Noi beach is beautiful. It's small, but perfect. The sand is powdery and deep and perfect for sand castles. We went in july so the waves were too strong to swim but during calm season it would be an amazing swimming beach with kids. However, bring your own sitting mats and drinks as there was no place to rent beds or buy drinks.
Villa also comes equipped with a great TV set up with apple TV, netflix and cable which is great for families as well. Oh! and theres even an elevator! Great when you have kids so you don't have to keep running up and down the stairs with the little ones.
All in all, it was a magical stay, and we would certainly recommend this villa and stay there again!
We enjoyed a great family weekend here! The real deal breaker is the view over Kaya Noi beach which was spectacular. Facilities in the Villa Amanzi were good and the Chef produced excellent Thai meals.. we all put on weight! The manager Sasha spoke perfect English and was super helpful... there was no driver attached to the villa but Sasha helped us to organise one for the day out and getting some of our party back to the airport. Distance from the airport was over an hour which was probably the downside to this villa!
I had a fabulous time at this amazing villa. The location is ideal, the staff eager to please and the entire villa is so well maintained and cared for. Perfect for a large group of partner travel. I will be back for sure.
We just returned from a 10 days stay at Villa Amanzi or Villa Amazing as we call it.
This was the third stay in 2½ years and it starts to feel like home when we visit.
The staff are very attending, food delicious, house very spacious even in a big group.
The pool and view does not get much better.
We will definitely come back.
|How easy was it to book the property?||Overall condition of the property|
|Bedding & mattresses||Kitchen & utensils|
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|Friends getaway||People with disabilities|
|Older travelers||Families with young children|