This hotel reminds me of a 1970's South African game park hotel. I don't know why it just feels like this.

It's in the centre of Luganville. Even though it's not the prettiest of towns it is handy to restaurants, taxis, supermarkets etc. The hotel feels tired. We had a room with a balcony overlooking the main road. The room is large and clean, but needs a spruce up. It smelled a little stale. No TV in the room.

The manager was very helpful. She had us booked into the Millennium Cave tour at the very last minute and organised us to have sandwiches to take. All staff seemed friendly.

It is opposite a fairly depressed "beach" and park area which has the potential to be quite nice if it wasn't for the plastic and rubbish strewn along the shore.

adequate hotel located right in the centre of Santo . our air conditioned room was a comfortable retreat from the hot days outside . easy walk to supermarket & cafes . hotel dining room had enjoyable menu & bar

By Santo standards this place is just OK, by international standards it is poor.
Saturday afternoon and no staff to be found, couldn't buy a beer, couldn't find anyone to get the password for the WiFi, could have fired a shotgun in the lobby and no one would have noticed.
Breakfast was ice cold toast and days old coffee. You'll read about the expat's having a beer in the evening but it's basically four old mates out the front. The restaurant of an evening has 2 people in it.
The gardens are nice, the rooms adequate, although in need of maintenance and the bathrooms need a good scrub, but the big let down is the service.
All of the negatives could have been salvaged if the service levels were increased. Some warm toast, fresh coffee and a cold beer aren't much to ask for in the big scheme of things.
Be prepared, take your own coffee and beer and snacks and you could actually enjoy yourself around the pool.