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“Wonderful find in the Black Forest ”

Schwarzwaldgasthof Schwanen
Ranked #1 of 7 Restaurants in Schonach
Certificate of Excellence
Cuisines: German
Restaurant details
Reviewed 3 May 2018 via mobile

Dinner here was fabulous. The food was delicious. Service was fantastic. Our waitress Gabi was very helpful AND she spoke English. The interior of the restaurant was incredible. The steak was brought out on a hot stone where you continued to cook it exactly how you liked it....rare, medium, well done. There also was a salad bar where you could take all you wanted. The restaurant is very close to Freiburg (the place for Cuckoo Clocks) so you can buy your hand made clock and come here for a delicious dinner.

Thank Michael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4 - 8 of 116 reviews

Reviewed 29 December 2017 via mobile

What to say about this experience? Not quite sure what happened here but this place is the first place we would consider to be 0 stars.

We visited the restaurant (Schwanen) after making a reservation for 2. Restaurant was not fully occupied so that won't explain our experience. We were greeted by the hostess after confirming our reservation and walked to our table. A waiter brought us some menu's and we were genuinely looking forward to some traditional German food. Thats when we basically entered the twilight zone of bad service. First the same hostess that checked our reservation came back to ask if we really made a reservation??

On we go with placing our orders, which went fine, but that was about the last thing that went fine that night. We literally waited an hour for our food to arrive, but fortunately there was a salad bar. By now we were starting to get a case of getting "hangry" so even a salad seemed a good thing, but wait: the salad bar was empty!

As you might imagine we were quite hungry once the food arrived after an hour, and all out of drinks. This was something the waiter spotted as well, so he very kindly took our order for drinks after serving our food.

Unfortunately the drinks did not arrive quickly, and once we finished our meal it still hadn't arrived, come to think of it, it never arrived. The waiter did have the nerve to enjoy some drinks with the guest next to us, as did some of the other staff. And that is exactly what the issue is with this place. The staff seems to be very pre-occupied with themselves and guests they know. As we actually had plenty of time in the restaurant we walked around a bit and witnessed this behaviour all over the place.

Never have we been treated (as guests that is) with so much disdain as we have been treated here. The local Burger-King or McDonald's will provide you with better service than this place, heck your local kebab-store will provide you with better service.

Can't really say anything about the food, as we were so hungry once we finally got it we would have eaten anything. We did notice that one of the dishes was slightly undercooked.

Atmosphere in the restaurant is ok-ish. One might even consider it cost, but then again if service is getting on your nerves it really doesn't matter where you are sitting.

All in all, a very bad experience. I would never advise anyone to visit this place as there is a clear differentiation between guests, which is something that is an absolute no-go in this industry.

Thank Snuggles7880
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 August 2017 via mobile

We had a great dinner in a typical old style black Forrest restaurant. The signature dish is the hot stone where you BBQ your meet by yourself on the table. The taste is great, prices are very reasonable and staff is friendly. We would come again

1  Thank Patrickfromchina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 August 2017 via mobile

Definitely worth its Number 1 spot on TripAdvisor. Kids had a great time cooking their own food on a hot stone. The staff were very welcoming and made ordering simple for everyone. If you are in Schonach it is worth a visit.

1  Thank RR67445
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2017

After visiting the Triberger Wasserfaille, we picked this restaurant after a few clicks of TripAdvisor.
The waitress and service is slow, I have to say. Luckily, we ordered meat on the stone, sizzling with heat. That is real quick way to prepare our meals, thus catching up for the time lost with waiting for the waitress. Wait, the name "waitress " tells us we have to wait. Friends, don't complain, and order those nice meat on stone.

    • Value
    • Service
    • Food
5  Thank ckm818
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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