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Jose Miguel D

Accommodation deposit retained

1.0 of 5 bubblesReviewed 31 Oct 2024
I was in the hotel for five nights three days ago and they asked me for a deposit of USD 506.00. When I checked out on that date, they still did not return the deposit, and I have been unable to withdraw that money. I need to get the USD 506.00 back into my account. That’s not good. My booking number was #72059102854344
Date of stay: October 2024
Trip type: Travelled solo
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PD R, General Manager at Radisson Grenada Beach Resort, responded to this review
Responded 2 Nov 2024
Good morning,

Could you kindly let us know the room number and dates of your stay?

Thank you.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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8 - 13 of 2,901 reviews
Reviewed 27 September 2024

The room is very clean and comfortable. That is about it. I found the staff to be unfriendly and completely unhelpful. I was hoping to get a semi healthy meal when I went to dinner. I asked the waitress multiple times if if could get fresh simply grilled with vegetables. I was told repeatedly I could only get fish and chips. Immediately after ordering I saw the adjacent dining tables all having grilled fish and vegetables. When I inquired to the manager she informed me that is was an option but it was too late to order as my meal was coming out soon. I waited for another hour for my meal to arrive. It was inedible. Fast forward to calling reception, don’t bother they rarely answer. The room service and restaurant numbers go to nowhere. Please don’t travel across the world to go to this hotel. It’s not worth it.

Date of stay: September 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank K M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PD R, General Manager at Radisson Grenada Beach Resort, responded to this reviewResponded 2 November 2024

Thank you for taking the time to complete our online survey regarding your recent stay at Radisson Grenada Beach Resort.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations . Your satisfaction is important to us as a valued guest.

We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 September 2024

My Backpack containing my cellphone, glasses, credit card & USD cash was stolen from Oasis pool at Radisson. I spoke to General manager who said there are no cameras by the pool
I was never compensated and they lack empathy for the trauma
0/10

Date of stay: August 2024
Trip type: Travelled as a couple
Thank Rudra K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 September 2024 via mobile

I found the glowing reports to be true so I will not repeat them. I found the staff to be exemplary: they are very helpful, responsive, and supportive of our needs as a guest. I am so enjoying our stay because of their spirit and hard work. Already planning our next visit and will stay at the Radisson.

Room tip: I’m
Date of stay: September 2024
Trip type: Travelled with family
Thank jch0411
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PD R, General Manager at Radisson Grenada Beach Resort, responded to this reviewResponded 2 November 2024

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Radisson Grenada Beach Resort and the services we provide for our valued guests. We are so glad you enjoyed your stay.

We look forward to providing you with wonderful accommodations and experiences each time you are in town.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2024

you go here for the location - the amazing beach is literally right outside of your bedroom door. the smaller pool is kind of dingy, didn't really go to it though because the larger pool has a swim up bar with waterfalls all around and plenty of shade to duck away from the sun. the rooms are not luxurious, but the beds are very comfy. the shower did have hot water (always questionable in grenada) though there was low water pressure (totally expected on this island!). there's in-room coffee and a small fridge to store leftovers or drinks, snacks, etc. (grocery store is right across the street!). there's also breakfast included with the stay, and it is actually quite good. served buffet style but there's also an omelet station. this hotel is not luxury or gourmet, but it is honestly a STEAL to stay here with the gorgeous grand anse beach mere footsteps away!!

Date of stay: September 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jill N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PD R, General Manager at Radisson Grenada Beach Resort, responded to this reviewResponded 2 November 2024

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Radisson Grenada Beach Resort and the services we provide for our valued guests. We are so glad you enjoyed your stay.

We look forward to providing you with wonderful accommodations and experiences each time you are in town.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2024

Had the best time and best stay! The food was fresh and tasty, especially craving the curry chicken roti at this moment! The staff was warm, welcoming, and helpful from check in to check out! Extra shout out to Dylen who even made service possible on the beautiful Grand Anse beach along with recommendations for local activities and info about the resort! Very much enjoyed my time at the Radisson and will certainly be back!

Room tip: Great place to stay for Spicemas, and in general due to its proximity to everything you may be looking for!
Date of stay: August 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank chantalsX6429FG
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PD R, General Manager at Radisson Grenada Beach Resort, responded to this reviewResponded 2 November 2024

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Radisson Grenada Beach Resort and the services we provide for our valued guests. We are so glad you enjoyed your stay.

We look forward to providing you with wonderful accommodations and experiences each time you are in town.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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