This was our 4th stay. On our previous stays we have always been put in rooms very close to the bar. Last time we stayed we asked to be moved as we had a 7 month baby, but was told it was not possible, and we had a very sleepless 10 days. This stay we emailed and called when we first booked our room and again the week leading up to our stay to ensure we wouldn't be placed right next to the bar. Guess what? We were allocated a room right next door - you could hear the music and chatter as clearly as if you were sat in the bar itself. We went back to reception and complained. We spoke to 4 different people who sullenly said we couldn't be moved as the whole resort was full, but having travelled for 14 hours and with a young child we insisted, and they magically managed to move us.
However, the room they moved us too was right next to a local couple who played loud garage and reggae music all day and all night and smoked weed in their room. So it was actually worse! But by this point they sad there was nowhere else to go and I didn't have the energy to fight. As we had an interconnecting door it wafted into our room. I complained many times, but it carried on until the couple left. I think they were dealing as they were constantly on the phone telling other locals their room number, and there were constantly people coming up off the beach, popping into their room, and then heading back down to the beach.
The standards have dropped massively since our last stay. The smaller pool is worn and tired. The food is all deep fried and bland, or mediocre pizzas and sad-looking salads drowning in dressing. The kids ordered chicken nuggets one evening and got breaded dark fish! Which got rejected). Breakfast was disappointing (and to top it off, we were told breakfast was included in our room - but then got charged for our child at checkout - despite definitely having been told that he ate for free. But they just denied this over and over and insisted on charging us. He literally ate a banana and a muffin a few mornings). The bars were constantly out of ice or key ingredients for various cocktails. The service was dire, whether at the bar, restaurants and especially reception.
Our room STANK. It was musty and damp (with wafts of weed coming in from our neighbours).
The communal areas could do with a lick of paint and none of the ice-machines were working, which just made it feel like a rundown motel.
The location, however, is excellent and there are fun bars and other restaurants you can eat at and drink at to avoid the over-priced, often inedible and cold food at the hotel.
It was NOT the relaxing family holiday we hoped and this was our 4th, and definitely final, stay.