The location of this hotel is perfect - the hotel isn’t.
Hotel check was very slow - hotel rooms overlooked the stunning beach. As only one of our rooms were ready we were shown to it, The bellhop explained how things worked in the room.
The pool and grounds looked lovely.
After a drink at the popular Esther’s we returned to the hotel to get the second. After further inspection the first room did not smell very good and the draws had black mould so another room was offered . The rooms are very dated and unappealing- although the air conditioning is very modern.
We had breakfast included which was fine - fruit choices could do with expanding. The other problem was the birds - they land on the food - both inside and outside the restaurant. We did try to eat at the pool bar - waited 90 minutes for food which was lukewarm (discovered it had been sat behind the bar for about 30 minutes) and we left it.
We had a problem with wine at the pool bar, both red and white. They have a few wines on the list but they actually only have 1 white and 1 red off that list.
We did approach the manager at the Managers cocktail party who blamed everyone else - we can only say he needs re training in our opinion.
A major issue for us was sunbeds on the beach. We were under a tree next to the hotel fence and found the security and pool attendant selling the sunbeds to the cruise passengers. Despite another very disgruntled client of the hotel complaining to management about this (and they did appear to talk to their team) it carried on. They also sold the WiFi code to the cruise passengers ( they were right next to us and we heard everything being said). We would also strongly recommend that your security team/ pool attendants who seem to gather in a noisy group at the fence need to be told to watch their language, some of was not appropriate
We are disappointed in having to write such negative comments. We did a lot of research and loved the location of this hotel and thought the hotel would be so much better than it was.
Plus side - pool and grounds were lovely, most staff were friendly and courteous