Staff are unhappy (no smiles) and were not concerned with guest experience. The check in/out process was slow and many people had their cards keyed incorrectly. Amenities were in a state of disrepair (lights/furniture). Stunning beach though.
Staff is uninformed or just not helpful. They claim to have a “ tour and activity “ desk , however it is rarely manned and no activities are available. If you wanted a tour or activity outside the hotel, they would not be helpful.
Room was moldy, it was independence week and lots of celebrations. The hotel sits on a public beach next to a public park where all the LOUD, exceptionally LOUD bass of the Music penetrated your room, the pools outside, the outdoor dining… to all hours
You get the picture… wanted to off myself
The resort feels like it was the best place on the island about 35 years ago but it has not been well maintained or updated since.
While the common grounds and pools are lovely, the rooms are not well maintained. The bathroom had a faint foul odor that was worse if you left the door closed overnight. The water pressure was very poor and the water temperature was never hotter than tepid, mostly it was cool. The elevator was not working for a half day during a two night stay. There are also many outdoor spaces that aren't utilized, making it feel like they don't have the traffic or staff to justify making use of all of the facility.
The (included) breakfast buffet was very good, but the lunch and dinner menus were dull and food was just okay. Consider walking south down the beach to Umbrellas for better food and a fun atmosphere.
The beach is awesome but getting around the white fence that encloses the resort was not intuitive. There is one small unlocked gate that isn't marked, while the other 2 gates were locked 24/7.
Most of the staff were friendly and helpful, but there were a few that were surly. The towel woman was pretty grim. Bartenders were slow but drinks were done well.
I was staying in this beautiful resort on the best beach in Grenada. It is also conveniently located close to the airport - a short 15 min ride! The resort provides a fabulous breakfast with custom made omelets and local cuisine! The staff is friendly and the resort is very clean! If you need anything the front desk staff is there always to help, Thank you Jamaila for all your help! We stayed here over the new year's eve and the fireworks were awesome! The chocolate shop in St. George is worth visiting, the chocolates are out of this world. For nature lovers, the island is very green and the Seven Sisters waterfalls are a must to visit!
Great experience from room with glorious ocean view. Furniture is dated yet good. Good sized TV. Towel requests are slow or non-existent. Shower water takes 5 minutes to get warm. Water pressure too low. A/C and modern fan are great. Getting ready to try room service. Buffet food should be hot foods hot, not cool. Hope things are better soon. Would love to return.
