Our room was pleasant, as was the whole surroundings. Our second evening, we ate in the restaurant (Michelin one star) - excellent, be it the food, the personnel , the surroundings. Very impressive. However, the first evening we ate in the Bistro, also our grandsons ate in the Bistro the second evening. What a disagreeable experience . Some of the staff were OK but the majority were unhelpful, verging on the rude. It is supposedly a family resort but a complete lack of understanding with two (well- behaved) little boys of 6 and 3, along with a complete unwillingness to serve us. What a shame!