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Reviewed 25 February 2018 via mobile

We are staying here in Penha Longa resort for five nights! We love Ritz Carlton! Specially the one here in Penha Longa. The service and views of this resort are lovely! The girl at the front desk Monica Rocha is an amazing staff!! She made us feel at home since the day we arrived. She is prompt and cooperative! A staff like her makes great impression of the resort! We are definitely planning to come back again this place. Thanks to Monica and all the other staff members!

Date of stay: February 2018
Trip type: Travelled as a couple
Thank Naeema N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 February 2018 via mobile

We arrived here yesterday and upon arrival no on one for the luggage, they had our reservation in the system for the next day despite correct confirmation. It took the staff 15 minutes to sort this out and as the room needed to be inspected they offered us in the meantime a glass in the bar for which they asked us to pay afterwards ... wow. No explanations about the hotel were given and the guy that should take us to the room left us already at the elevator. Room was inspected? Dusty. Furniture dusty and my black sweater became white in the cupboard. the in room clock was running 10 minutes late. Well well. The outside pool is closed as the terrace is under maintenance but no information at all. The indoor pool is a puddle. When going to the restaurant Spices in the evening we couldn't find it at all. The whole floor was black due to maintenance work and the way to the restaurant was obstructed. No signage at all.. An employee that was sitting there in a corner was also embarrased by the situation and showed us finally the way to the restaurant through the meeting rooms. There again it took more than a minute to find our reservation made with the reception... is this really the famous Ritz-Carlton experience???

Date of stay: February 2018
Trip type: Travelled with family
4  Thank GrandTour811049
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
penhal0nga, General Manager at Penha Longa Resort, responded to this reviewResponded 24 February 2018

Dear Flying-birdîe,

Thank you for your comments regarding your stay. I assume from your comments that you are still in house so kindly allow us to speak with you in person. Please fell to contact me or one of our Ladies and Gentlemen to turn around what seems to be an unpleasant stay.

Kind regards


David Martinez
General Manager


Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 February 2018 via mobile

Excellent quality service good for golf players. Great hotel & the bed was very comfortable I was ill when I came but feel better just one night here I am so glad Everyone was friendly and kind . High recommend to people who love visit Sintra .All overall was perfect we definitely coming back Thank you

Date of stay: February 2018
Trip type: Travelled as a couple
1  Thank Tennisia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 January 2018

We selected this resort to invite our friends to celebrate our 25th anniversary year. The resort is beautiful, well maintained and the service excellent. It is well located to visit surrounding areas like Sintra, Cascais and Lisbon.
We had a great time and some of our guests who chose to stay elsewhere commented on the fact that they would have rather stayed here. They put in a lot of effort to ensure that our celebrations went well. Large weddings were being held on the property and everyone seemed to be having a great time.

Date of stay: July 2017
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Mad_Doug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 January 2018 via mobile

Everything one could expect from a Ritz property. The facilities are well kept, rooms are large and well set, with everything you may need. Room had nice balcony with outstanding views. Breakfast was awesome Great gym and spa facilities. Service was perfect. We attended a business conference there, all the event services related to our event were superb. Highly recommended for business events as well as for a great holiday break.

Date of stay: January 2018
Trip type: Travelled on business
Thank 180erann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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