We went to this place for dinner after a long day of ski, tired and hungry. Ordered 1 tyrollean soup and 2 pizzas. Never ever had to wait 45 minutes for a soup. The lady who served us (who claimed to be the manager… really???), said that such a soup requires 50 minutes of cooking. Really doubt that. Maybe she meant fifteen in an approximate English language that I could not understand. Anyway, whenever some dish requires more than 30 minutes, I guess the waiter tells you to know what to expect. This was not the case. After we had the soup and still waiting and waiting for pizza, while 3 tables around us, which all arrived later that us, had already finished, we decided to pay and leave. Then she started to fight with us, shouting and even threatening to call the Police. Are you kidding me??? For waiting more than 1h to be served? And then for enduring the nerves of the so called owner or manager???
A manager should be more educated, calm and polite to the clients. As a manager you cannot afford to insult and shout at your guests. The lady seemed to have really serious nervous problems that need urgent treatment, otherwise I cannot explain such rude and violent behavior. She called someone from the personnel to talk with us in our mother tongue. What??? My husband is a native English speaker and I understand perfectly well Italian. If we were Africans could she call an African person from the kitchen to talk with us? Apologies for African people.
This is my first review for a restaurant and I deeply regret it's such a bad one. Love Italy, love Italian people and have many very good Italian friends, but I've never been treated so bad in Italy or elsewhere.