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polarpacific
Singapore, Singapore

Beautiful and Relaxing

5.0 of 5 bubblesReviewed 2 Jan 2020
We are a couple with 2 small children and stayed for 2 days at the end of our recent tour of the Sanya region.

As Marriott Bonvoy Ambassador level guests, we were pre-upgraded to a huge corner suite on high floor with impressive views over the ocean, especially at sunset.

Location -- This resort is just over an hour from the airport along a smooth highway, at the next bay after the busier ones of Yalong and Haitang. The stunning beach is wide and clean, and the waves are more gentle here.

Facilities -- Lots of landscaped parks/gardens with easy paths for quiet walks. The lovely blue swimming pools have a variety of surprising features, including an infinity waterfall and a pair of long elevated water slides (hidden amongst the trees) which finish in a lagoon with winding river, connecting also to a wavepool. Every angle offers memorable photos with great natural lighting.

Service -- The junior staff are generally a little less interactive than we experienced at some other Sanya properties, but we want to give credit to two senior staff who were very professional and engaging: First, Lisa Li, the Guest Service Manager, who has a delightful personality and is very efficient and effective at making good things happen. Second, Antony Wang, the Executive Chef, who went above and beyond to personally take care of us throughout our stay, including a delicious gourmet meal he hand-crafted with an amazingly tasty goat dish.
Date of stay: December 2019
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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    Reviews (91)
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    3 - 8 of 91 reviews
    Reviewed 25 January 2019

    Stayed for 11 nights and absolutely enjoyed the hotel, the room, our great bath and balcony with the view and the service.
    Don't miss a chance to enjoy the gym and spa area (no extra charge for hammam and sauna) as well as the fantastic beach.
    The free transfer will take you to the monkey island or the bus station.
    There is the ATM machine inside the hotel and an ABC bank nearby. Few shops are available in 5 minutes walk.
    Loved this accommodation!

    Date of stay: January 2019
    • Trip type: Travelled with friends
      • Value
      • Location
      • Service
    3  Thank Olga C
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 3 June 2018 via mobile

    We stayed 2 nights in Westin and we have been really warmly welcomed. The staff around the pool were helpful and nice. Staff in the restaurant are polite and speak a fairly good level of English.

    The view is stunning and the main pool very cleaned. We will be back for sure.

    Date of stay: May 2018
    Trip type: Travelled with family
    Thank Lovegoodfoodgoodwine
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Linka L, Manager at The Westin Blue Bay Resort & Spa, responded to this reviewResponded 19 June 2018

    Thank you for your comments,Looking forward to your next visit. Thanks!

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 28 May 2018 via mobile

    Been there 2 Night,nice Hotel with straight beach access,big swimming pool and clean rooms.
    Goods:
    -Nice and clean rooms
    -Daily BBQ onPool side with live music
    -WesternBreakfast and nice Burger !

    Fails:
    -Far away from everything,when I stay 1 Week,no idea what to do
    -Staff speaks no Englisch,hard for not Chinese speaking lao wei ^^

    Tip:
    It looks like the Hotel have very low occupancy ,ask you free room upgrade

    Date of stay: May 2018
    Trip type: Travelled solo
    1  Thank Waigouren8
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Linka L, 经理 at The Westin Blue Bay Resort & Spa, responded to this reviewResponded 28 May 2018
    Google Translation

    感谢您对酒店这么高的评价,我们会一直保持更好的服务,希望您也能提出一些宝贵的建议!期待您下次的光临,祝您每天有一个好心情!

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 5 December 2017

    Ben there with my wife overweekend.
    Good:
    -nice clean room with oceanview
    -nice pool and workout

    Average:
    -staff cant speak any englisch but is very friendly and try to help
    -cigarette smoke everywhere

    Bad:
    -cant swim in ocean
    -dinner BBQ is very local chinese
    -no foreigner around and Hotel is away from city

    Room tip: all rooms have oceanview
    Date of stay: December 2017
    • Trip type: Travelled as a couple
      • Rooms
      • Cleanliness
      • Service
    1  Thank Waigouren8
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Linka L, Public Relations Manager at The Westin Blue Bay Resort & Spa, responded to this reviewResponded 8 December 2017

    Dear Waigouren8, Thanks for staying at our hotel. We are happy that you like the beautiful ocean view and satisfied with the room condition, and service. Welcome back to our hotel. The Westin Blue Bay Resort & Spa.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 7 August 2017 via mobile

    I really love this hotel! If you're looking for an escape, restful experience, beautiful accommodations and service at an excellent price, then this is the place for you in Sanya.

    It's about an hour away from the airport. Far removed from the hustle and bustle of the city. On a beautiful beach, well maintained and very clean. Two swimming pools, a lazy river, slides for the kids, activities, kids program, three different restaurants and accommodations that all have ocean views.

    Booked an ocean view studio, platinum upgrade to ocean view suite, 150 m² of luxury. Huge bedroom, giant King bed, living room, office work area, dining room, wrap around terrace, bathroom with shower that can easily accommodate 10 people, bathtub that can easily accommodate four or five people, as needed.

    The swimming pool area is massive, literally the size of the South China Sea. If it gets a little windy, there's actually surf on the pool. Kids activities around the pool, actually they have little paddle boats for the kids, and even when they're being used, the pool is so big, there's so much space for you to swim around in and never be bothered. Cabanas for free, lots of towels, sunny side and shady side. Room service will deliver to the pool.

    Restaurant offers buffet dinners, and breakfast, very comprehensive, Western and Chinese selections abound. Service is great. English not as strong, but everybody tries really hard!

    If you're looking for a Chinese Miami Beach type of holiday, this is not the place. This is a place to be quiet and relaxed. There is a fishing village about 2 km down the beach, floating restaurants. Try monkey island, you can take a cable car over the bay and it's a great view. The monkeys are fun too. Pearl farm nearby. Otherwise it's a great place to escape the world.

    I want to thank Joanne Tan and Philip Li for their fabulous greeting at check-in. As I walked into the hotel, up to the reception desk, Joanne actually greeted me by name. I asked how she knew it was me. She said I looked like the platinum member. Very impressive and maybe a little bit scary. All in a good way.

    Super hotel experience, try it, you will not be disappointed!

    Date of stay: August 2017
    Trip type: Travelled with family
    1  Thank tbkchina
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Linka L, Public Relations Manager at The Westin Blue Bay Resort & Spa, responded to this reviewResponded 8 December 2017

    Dear tbkchina,

    We are happy you like the beautiful property, the spectacular room, the facilities in the guest room and the bathroom. Thanks for your compliments for our service and the food. It's our honor that you would like to recommend our hotel, welcome to our hotel again.

    THE WESTIN BLUE BAY RESORT & SPA

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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