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cybermommy00
Austria

The best things come in threes!

Review of Raffles Hainan
5.0 of 5 bubblesReviewed 28 May 2020via mobile
As traveling is not easy during these difficult times, we were more than happy about another chance to go down to tropical Hainan for a 10-day getaway from the city. We chose Raffles in Lingshui again as you should never change a winning team, right?
It was holiday number 3 in this truly amazing resort and environment. We were residing in a one-bedroom villa with private pool, and it was simply fantastic, absolutely nothing to complain about! An amazing place in a great, quiet location, beautiful gardens, luxurious facilities, the best & cleanest sandy beach EVER, super-friendly staff (a special thanks goes to Cynthia!) who treated us as royals, nice breakfast-buffet with a lot of Asian and western choices and another in-villa barbecue with yummy food. What more can you ask? Even the weather was on our side, there was not one rainy day! We could relax to the fullest, and it was hard to leave and return to our daily working routines.

We really love Hainan, we love Clearwater Bay, we love Raffles and the people working and taking good care of their guests there!
Thank you so much for making our third stay as unforgettable as the ones before! And never say never, who knows, we might meet again one day!?
Date of stay: May 2020
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Raffles Hainan, Guest Services / Front Office at Raffles Hainan, responded to this review
Responded 10 Nov 2020
Dear guest,

What a great pleasure it is to receive your outstanding comments for your recent stay with us. I would like to sincerely thank you for sharing your feedback we are absolutely delighted to hear as well that you enjoyed to stay with us.

I will look forward to sharing this with our entire team. We will look forward to welcoming you back in the future.

Sincerely,

Paul Lee
General Manager
Raffles Hainan

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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      Reviews (4,136)
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      30 - 35 of 4,136 reviews
      Reviewed 30 December 2019 via mobile

      From the moment we were met at the entrance of the hotel with chilled towels and cool drinks, our visit to the Raffles was a delight. Due to my Accor status, we were upgraded to a beautiful suite, and the hotel facilities as a whole were absolutely outstanding. The pools were a bit on the small side, but the glorious beach more than made up for it. Loved, loved, loved our stay at the Raffles Hainan—truly a class act.

      Date of stay: December 2019
      Trip type: Travelled with family
      Thank ksguenov
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Guest Experience Manager, Guest Services / Front Office at Raffles Hainan, responded to this reviewResponded 20 February 2021
      Google Translation

      感谢您的点评,我们会继续努力的。谢谢您入住海南莱佛士酒店。酒店宾客经理

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 26 December 2019 via mobile

      That was a wonderful time. Magen, the waiter was so pleasant and the chief of the restaurant Allen gave us the great hospitality and he was so kind to prepare for us the asked dishes. Those dishes were excellent!!!

      Date of stay: December 2019
      Trip type: Travelled with family
      Review collected in partnership with 单个酒店
      Thank 3412Andy
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Jerry Mong, General Manager at Raffles Hainan, responded to this reviewResponded 14 February 2021
      Google Translation

      谢谢您选择海南雅居乐莱佛士酒店,祝福您新年快乐!期待再次见面一起和我们探索南海上的奢隐绿洲
      Jerry Mong, General Manager

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 10 December 2019

      Rida and Zack were very friendly and provided great services! The suite + the private pool were huge...I could spend the whole day in.
      The breakfast buffet has room of improvement. The variety of food is not as much as I would like. But it was not bad! I was surprised they serve ice cream at breakfast.

      Date of stay: November 2019
      Trip type: Travelled as a couple
      Review collected in partnership with raffles.com
      2  Thank annetteisthebest119
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Guest Experience Manager, Guest Services / Front Office at Raffles Hainan, responded to this reviewResponded 20 February 2021
      Google Translation

      感谢您的点评,我们会继续努力的。谢谢您入住海南莱佛士酒店。酒店宾客经理

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 15 November 2019

      From the moment you arrive until you leave, you feel welcome and spoiled. The service is just incredible, I cannot thank everyone enough, from waitstaff to management~ the best in the hospitality Industry. (we travel often & luxe). The lobby and hotel is large and stunning. From the large windows, open spaces, use of water elements, and decorating..just wonderful. The property is large, we stayed in a two bedroom villa, and never actually saw the entire grounds! Our villa was much larger than the website depicts. It was three separate units, with its own pool, kitchen, gazebo, patio. Each unit has its own bathroom. We stay in pool villas all over the world, this was the best hands down of any hotel chain we have stayed in. (Not including airbnb). Very Clean, comfortable. We also were able to use the public pools. it was a rainy week, so no one other than us was in the pool. Buffet was great. It sits on a stretch of lovely beach with chairs and umbrellas for use. The walk either way was interesting and beautiful. There were many guests, however, the property is so large, you rarely see any others and feel as if you have the entire place to yourself. Cant wait to return. I cannot stress how top notch the staff is. The BEST.

      Date of stay: November 2019
        • Location
        • Sleep Quality
        • Service
      2  Thank Morris S
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Jerry Mong, General Manager at Raffles Hainan, responded to this reviewResponded 14 February 2021
      Google Translation

      谢谢您选择海南雅居乐莱佛士酒店,祝福您新年快乐!期待再次见面一起和我们探索南海上的奢隐绿洲
      Jerry Mong, General Manager

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 11 November 2019

      Gorgeous room with an excellent view, breakfast beyond all expectations, very polite and friendly staff! The location is perfect, away from crowded places. Outstanding service provided at the hotel at all times (room, pool, seaside).

      Room tip: Oceanview Room is the best
      Date of stay: November 2019
        • Sleep Quality
        • Rooms
        • Service
      Thank salexandrov
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Guest Experience Manager, Guest Services / Front Office at Raffles Hainan, responded to this reviewResponded 20 February 2021
      Google Translation

      感谢您的点评,我们会继续努力的。谢谢您入住海南莱佛士酒店。酒店宾客经理

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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