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HK Lady
Hong Kong, China

Fabulous stay - highly recommend!

5.0 of 5 bubblesReviewed 13 Apr 2024via mobile
My husband wrote a glowing review after our first day - my turn to follow up now we are back home.

The wonderful start continued for our whole visit. We experienced almost every aspect of the hotel, and nothing disappointed. The food and service at every restaurant was fantastic- including room service, and as the rooms are so large, that was a perfect option for a late lunch / afternoon snack.

Vera helped to arrange a day of golf (@ Jian Blue Bay, which was superb), we played tennis, swam and relaxed around the beautiful main pool and also did Archery and Fishing, which were 2 of the many complementary activities the hotel arranged for guests. I enjoyed a fantastic massage at the Spa whilst my husband tried the gym (all top tier equipment).

We also really enjoyed a 1 hour photo-shoot around the resort with the on-site studio. The photographer was very professional, the cost of the photos was fair with various options (and no obligation) and we chose a photobook as a permanent memory of our great holiday. Kudos to the photography team:
Studio : 三亚铂爵跟拍
Photographer : 林陈贝先生
Staff : 田園小姐

We were there in a quiet period, so no issues with booking any of the activities or space in the restaurants, and everyone went out of their way to make sure we were looked after.

Whilst I speak mandarin, they had sufficient English speakers to make it work for a native English only guest, so whilst they don’t have many English reviews, don’t let that hold you back from booking - you won’t regret it.

Through our stay, many people stood out. We didn’t get everyone’s names but recognition means something, so here’s a list of our stars (in no order)

Vera (culturist - my husband’s go-to English speaker to plan our stay, including on her days off)
Cedric (F&B Boss and excellent host)
Tess (F&B / Silk Road)
Thim - overall Executive Chef - fantastic
Candy - Spa manager
Coco - very experienced masseuse
Barry - Dempsey - great steak
Ms Xue - Lan Ting Manager - took great care of us on our 2 visits - a superstar
Andy - Executive Chinese chef crafting amazing food at Lan Ting
Lydia - sales - recommended a package not shown on English website
April - Senior Sales manager, hosted our happy send-off

The unnamed, but not forgotten:
- The happy sounding lady who usually answered the phone for room service in great English.
- The guys that delivered our room service food and were also serving at the restaurants. They all had the same attentive attitude and care as the managers, they aren’t waiters, they are future managers.
- The guys that supported the Archery and Fishing - very helpful attitude and made the events fun.
- The room service people diligently keeping the place tidy.
- The many gardeners - truly amazing effort to keep the gardens looking so fantastic.

This was our first time in Sanya. The Capella doesn’t come under that section in Tripadvisor (must be just outside the formal geography), but in practice can treat as the same place as it’s a straightforward journey from the Airport.

From the reviews, Capella must be the #1 best Hotel in Hainan Island. It has the boutique feel, great facilities and service that shines through. Loved our stay and delighted to write this review.
Date of stay: April 2024
Trip type: Travelled as a couple
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Christophe Olivro, 总经理 at Capella Tufu Bay, Hainan, responded to this review
Responded 15 Apr 2024
Dear Mrs. Johnson
Thank you for choosing to stay with us and taking time to share such a charming review. We are delighted to learn that you enjoy every aspect of your stay at the luxury resort. At the meantime, we are looking forward the pleasure of welcoming you back to the humble shores of Tufu Bay whenever you are next in Hainan.
With kind regards,- Christophe Olivro

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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    4 - 9 of 3,704 reviews
    Reviewed 9 April 2024 via mobile

    I chose the Capella after reviewing comments from all the high end hotels in Sanya - and the Capella seemed to stand out. Having been here less than 12 hours, I see why. The service level we have experienced so far has been outstanding. The hotel itself is just 5 years old and lives up to expectations set from the website - great architecture, large modern rooms, peaceful and elegantly designed communal space - it’s a great place. What has made our trip special is the standard of service, which across the board has been exceptional, really above and beyond my high expectations - Vera (Culturist Manager) has been like a personal assistant in her diligence, Ms Xue (Manager at the Chinese restaurant) made our evening dinner very special, not least because the food was truly exceptional, courtesy of Andy (the executive chef) who also took the time come out to our table. Cedric, the F&B Manager, has already met us a couple of times and has been a very gracious host. Service standards are set by the management team and this team is outstanding. Looking forward to the rest of our stay.

    Date of stay: April 2024
    Trip type: Travelled as a couple
    Thank dadthegreat888
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Christophe Olivro, 总经理 at Capella Tufu Bay, Hainan, responded to this reviewResponded 14 April 2024

    Dear Mr. Johnson
    We are delighted you enjoyed your recent stay at CapellaTufu Bay and thank you for posting your kind and thoughtful comments which we have shared with the entire team. In the meantime, I hope we may look forward to welcoming you back to the resort, whenever your travel plans allow. With kind regards,- Christophe Olivro

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 21 November 2023

    I recently at the Capella in Sanya for a recovery weekend from a busy Shanghai life and my stay there was fantastic!

    The check-in experience was very smooth, the villa absolutely gorgeous with its private outdoor space and pool. I particularly enjoyed the quality of the bed and its sheets as well as all the amenities.

    The breakfast spread was outstanding and we even enjoyed a BBQ evening at our villa catered by Chef & Alex, who provided excellent service with his crew.

    General Manager Greg and team leader Cedric looked after us throughout our stay catering to our every needs.

    An outstanding stay and probably a firm confirmation the Capella in Sanya is THE best hotel in China!

    I felt very sad upon departure and that is the sign of a highly successful holiday! We will be back again!

    Date of stay: November 2023
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Service
    1  Thank StephaneRiviera
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Findlay Greg, 总经理 at Capella Tufu Bay, Hainan, responded to this reviewResponded 23 November 2023

    Dear Stephane,

    We are delighted that you enjoyed your recent stay at Capella Tufu Bay and thank you for posting such kind and thoughtful comments highlighting our private villa, the outstanding service that our colleagues show and the wonderful experiences you have enjoyed. We have shared your feedback with our entire team. We do look forward to welcoming you back to the warm shores of Tufu Bay.

    Best regards,
    Greg Findlay

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 21 April 2023 via mobile

    Arrived back to this amazing resort after 2 years and it still stands as an amazing grand dame providing stunning grounds and landscape, perfect dining options and the best Auriga spa ever! Start the day with Capella Curate biking in the mango fields or a tennis session. Beyond all, the flawless and genuine service by all staff members are simply fantastic

    Room tip: A must visit
    Date of stay: April 2023
    Trip type: Travelled on business
    1  Thank yngvar2017
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Fu Elaine, 营销 at Capella Tufu Bay, Hainan, responded to this reviewResponded 23 April 2023

    Dear yngvar2017,

    We are delighted you enjoyed your recent stay at Capella Tufu Bay and thank you for posting such kind and thoughtful comments highlighting the attention and passion that our colleagues show and the wonderful experiences you have enjoyed, including the Dining, Spa and Capella curates. We have shared your feedback with our entire team. We do look forward to the pleasure of welcoming you back to the warm shores of Tufu Bay whenever you are next back in Hainan.

    Best regards,
    Greg Findlay

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 6 August 2022 via mobile

    Very pleasant family trip to Capella Sanya. Format of this hotel is smaller that usual complex in this part of Hainan. Breakfast is very nice with large diversity. Local team really try to make it special. Much appreciated we will come back as soon as possible

    Date of stay: August 2022
    Trip type: Travelled with family
    Thank davidscbd
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Fu Elaine, 营销 at Capella Tufu Bay, Hainan, responded to this reviewResponded 9 August 2022

    Dear davidscbd,

    We are delighted you enjoyed your recent stay at Capella Tufu Bay and thank you for posting your kind and thoughtful comments which we have shared with the entire team. Your high evaluation makes all the staff feel encouraged, and we will always be sincere and dedicated service for guests to create a warm home. At the meantime, we are looking forward the pleasure of welcoming you back to the humble shores of Tufu Bay whenever you are next in Hainan.

    Best regards,
    Greg Findlay

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 18 July 2022 via mobile

    We usually travel within mainstream hotel groups for my husband’s membership privileges. However, for his birthday this year, we thought we would try something different, and Capella at Tufu Bay, Hainan came highly recommended by friends who previously visited.

    Capella spared no expense in attention to details for impeccable guest experience. My husband, who is an aspired mixologist was most impressed by the mini bar that came with the full set of bartending tools, completed with cocktail recipe and bags of herbs/spices. For our 6-yo, a fully-set roll-away bed was prepared with a cute plush toy!

    Breakfast opened until 11am with a wide range of variety for both Western and Asian options, from lighter/healthier choices of fresh fruit, vegetables to hot stations of proteins and pastries. Afternoon tea was served between 3-4pm, featured both sweet and savory items at a generous portion enough as a meal! Free flow wine and cocktail was served at daily Sunset ceremony between 6-7pm. We got to enjoy it both at the Living Room with a beautiful view over the hotel, and on the beach.

    To celebrate his birthday, we booked a private BBQ dinner on the beach. We were blown away by the beautiful setup! The portion was so generous we felt it could feed 3 very hungry grownups! The waiting staff was so attentive and professional. Our daughter was so caught up playing in the sand that she barely sat down for the meal. With the help from the staff and the setup, we were able to enjoy a much needed kid-free meal.

    We didn’t get to visit the spa till the morning when we were checking out. The “snow room” was not to be missed! With our experience this time, we will plan better to have our daughter at the Kids Center while we spend more time at the Spa facility.

    The caliber of staff matches that of the hotel’s stunning architecture and F&B offering. We are frequent travelers for both business and leisure, and this time we could really feel the exceptional service at Capella. Everyone was so courteous and quick to anticipate our needs! I wish I could’ve taken note of everyone’s name.

    Mike and Cedric, you both have amazing teams of talents! We were really happy that we got to meet you and your teams during our 4-day stay which went by too quick!!

    Date of stay: July 2022
    Trip type: Travelled with family
    Thank Nomad0109
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Elaine Fu, Marketing at Capella Tufu Bay, Hainan, responded to this reviewResponded 18 July 2022

    Dear Nomad0109,

    We are delighted you enjoyed your recent stay at Capella Tufu Bay and thank you for posting such kind and thoughtful comments highlighting the attention and passion that our colleagues show and the wonderful experiences you have enjoyed, including the Beach BBQ and Spa. We have shared your feedback with our entire team. We do look forward to the pleasure of welcoming you back to the warm shores of Tufu Bay whenever you are next back in Hainan.

    Best regards,
    Greg Findlay

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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