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Audrey
Shanghai, China

2022 July Birthday trip at Capella

5.0 of 5 bubblesReviewed 17 Jul 2022via mobile
We usually travel within mainstream hotel groups for my husband’s membership privileges. However, for his birthday this year, we thought we would try something different, and Capella at Tufu Bay, Hainan came highly recommended by friends who previously visited.

Capella spared no expense in attention to details for impeccable guest experience. My husband, who is an aspired mixologist was most impressed by the mini bar that came with the full set of bartending tools, completed with cocktail recipe and bags of herbs/spices. For our 6-yo, a fully-set roll-away bed was prepared with a cute plush toy!

Breakfast opened until 11am with a wide range of variety for both Western and Asian options, from lighter/healthier choices of fresh fruit, vegetables to hot stations of proteins and pastries. Afternoon tea was served between 3-4pm, featured both sweet and savory items at a generous portion enough as a meal! Free flow wine and cocktail was served at daily Sunset ceremony between 6-7pm. We got to enjoy it both at the Living Room with a beautiful view over the hotel, and on the beach.

To celebrate his birthday, we booked a private BBQ dinner on the beach. We were blown away by the beautiful setup! The portion was so generous we felt it could feed 3 very hungry grownups! The waiting staff was so attentive and professional. Our daughter was so caught up playing in the sand that she barely sat down for the meal. With the help from the staff and the setup, we were able to enjoy a much needed kid-free meal.

We didn’t get to visit the spa till the morning when we were checking out. The “snow room” was not to be missed! With our experience this time, we will plan better to have our daughter at the Kids Center while we spend more time at the Spa facility.

The caliber of staff matches that of the hotel’s stunning architecture and F&B offering. We are frequent travelers for both business and leisure, and this time we could really feel the exceptional service at Capella. Everyone was so courteous and quick to anticipate our needs! I wish I could’ve taken note of everyone’s name.

Mike and Cedric, you both have amazing teams of talents! We were really happy that we got to meet you and your teams during our 4-day stay which went by too quick!!
Date of stay: July 2022
Trip type: Travelled with family
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Elaine Fu, Marketing at Capella Tufu Bay, Hainan, responded to this review
Responded 18 Jul 2022
Dear Nomad0109,

We are delighted you enjoyed your recent stay at Capella Tufu Bay and thank you for posting such kind and thoughtful comments highlighting the attention and passion that our colleagues show and the wonderful experiences you have enjoyed, including the Beach BBQ and Spa. We have shared your feedback with our entire team. We do look forward to the pleasure of welcoming you back to the warm shores of Tufu Bay whenever you are next back in Hainan.

Best regards,
Greg Findlay
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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    10 - 15 of 3,710 reviews
    Reviewed 7 July 2022 via mobile

    This hotel is undoubtedly the best on the island. As one would expect from a 5 star hotel, the decor, suite, housekeeping, cleanliness, grounds, pool, spa and food are all wonderful. What really elevates it and puts it into a class of its own, however, is the level of personal attention and service. Nothing was too much trouble, nothing. Cédric and Alice were absolutely extraordinary in their attention to detail, their warmth and their determination that our time would be a true oasis of calm and comfort. The hotel is designed according to the principles of Feng Shui; completeness, harmony and natural order. This extends to every, single detail and aspect of service. Outstanding, simply outstanding.

    Room tip: Ensure a good view and quiet, at time of booking- hotel has a programme of maintenance and upgrading that is on-going.
    Date of stay: July 2022
    Trip type: Travelled as a couple
    Thank grainneo1
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Fu Elaine, 营销 at Capella Tufu Bay, Hainan, responded to this reviewResponded 11 July 2022

    Dear grainneo1,

    Thank you for choosing to stay with us and taking time to share such a charming review. We are delighted to learn that you enjoyed every aspect of your stay at our resort and highlighting our wonderful colleagues. We look forward to the pleasure of welcoming you back to the humble shores of Tufu Bay whenever you are next traveling to Hainan.

    Best Regards,
    Greg Findlay

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 11 January 2022 via mobile

    It would be honored to say that I had a very satisfying night here, the ambience is comfortable and the atmosphere is pleasant, more importantly, the bartender Charon's perfect bartending skills are impressive, and his service is second to none, I hope I can come here every night.

    很荣幸在这里度过了一个非常满意的夜晚,环境舒适,气氛宜人,更重要的是调酒师Charon的完美调酒技术令人印象深刻,他的服务首屈一指,希望我能来 每晚都在这里

    Date of stay: January 2022
    Trip type: Travelled with friends
    Thank Pioneer49180290025
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Greg Findlay, General Manager at Capella Tufu Bay, Hainan, responded to this reviewResponded 29 January 2022

    Dear guest,

    Thank you for staying at Capella Tufu Bay and share the charming review, which we have shared with the team and Charon in particular, who helped to make your stay so memorable. We are looking forward the pleasure of welcoming you back to the warm shores of Tufu Bay soon.

    With best regards,

    Greg Findlay
    General Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 9 January 2022

    Spent five days at the Capella Sanya. Definitely one of our best getaways without stepping out of the hotel. Very happy with our suite and the hotel and the grounds were gorgeous. There are many pretty pockets of space around the hotel that you can sit with a drink and enjoy the view of the ocean or garden or water. Everyone is helpful and happy and service throughout the hotel is excellent and attentive. The breakfast buffet is plentiful and varied and high quality even for someone on a pretty restrictive diet. Love the rituals and different cocktails every evening at the living room. Really enjoyed my hamman experience and the massages under the expert hands of Debbie at the spa. Most memorable is my biking activity with Dely from the fitness club. First day we biked along paddy fields and the beach. Second day we visited fishing villages and watch families catching baby crabs on the beach at low tide and fishermen cleaning and selling their catch. My stay would not have been as fun and fabulous without the super efficient and meticulous attention of Effy who made sure I truly enjoyed everything the resort can offer. Will return soon.

    Date of stay: January 2022
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Review collected in partnership with this hotel
    Thank ZhuangTaiTai
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Greg Findlay, General Manager at Capella Tufu Bay, Hainan, responded to this reviewResponded 29 January 2022

    Dear Zhuang TaiTai,

    Thank you for choosing to stay at Capella Tufu Bay and taking time to share such a charming review. We are delighted to learn that you enjoy every aspect of your stay at the luxury resort. At the meantime, we are looking forward the pleasure of welcoming you back to the humble shores of Tufu Bay whenever you are next in Hainan.

    With best regards,

    Greg Findlay
    General Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 5 January 2022 via mobile

    I have heard about the capella Sanya from a friend who visited it last year. All great reviews but I didn’t have the chance to visit until Recently on 3rd Jan.
    It was a casual and relaxing vacation so My boyfriend and I wanted to check it out as Capella has always have had great international reputation.
    The staff who greeted us was gentle and friendly, making us feel at home and relaxed right away. Eugene, who walked us to our assigned room was also very polite and friendly. She asked if it’s our first time to Capella and carefully explained the facility and activities, which are mostly complimentary. At the library bar, Charon, one of the MT bartenders also welcomes us well as he enthusiastically introduced the daily crafted cocktails.
    All in all, The entire experience was seamless, natural and smooth. We felt relaxed all the way. Capella is truly a great getaway for couples and small families who want privacy, less hassle and a premium experience.

    Piw

    Date of stay: January 2022
    Trip type: Travelled as a couple
    1  Thank PeterPiw
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Greg Findlay, General Manager at Capella Tufu Bay, Hainan, responded to this reviewResponded 29 January 2022

    Dear PeterPiw,

    We are delighted to learn that you enjoyed the journey at Capella Tufu Bay, Hainan, and we also shared your charming review with the entire team. Looking forward to welcoming you back to the luxury resort whenever your travel plans allow.

    With best regards,

    Greg Findlay
    General Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 25 November 2021 via mobile

    Great service by Bette and James. Our favourite dish was Balinese chicken satay, and coconut panna cotta. The bread was also excellent and served warm. We also had the burrata salad and bone in ribeye. The sides are very large so don’t order too many. Great view if you can before dark. Would definitely come again. The hotel in general is also beautiful

    Date of stay: November 2021
    Trip type: Travelled as a couple
    Review collected in partnership with 单个酒店
    Thank Alexandrasmc
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Greg Findlay, General Manager at Capella Tufu Bay, Hainan, responded to this reviewResponded 25 November 2021

    Dear guest,

    Thank you for choosing to stay with us and taking time to share such a charming review. We are delighted to learn that you enjoy every aspect of your stay at the luxury resort, especially the delicacies that offering by the talented culinary team. At the meantime, we are looking forward the pleasure of welcoming you back to the humble shores of Tufu Bay whenever you are next in Hainan.

    With best regards,

    Greg Findlay
    General Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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