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“Beautiful Peaceful Setting”
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Very good
8 reviews
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Overview
Holiday Rental House -
1 Bedroom, 1 Bathroom, Sleeps 2
Upper Kangaroo River, Shoalhaven, New South Wales

Reviews from our community

Very good - based on 8 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
Joreid83
Sydney, Australia
Level 4 Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Poorly Maintained and Managed - Many Interruptions...”
Reviewed 2 January 2015 for a stay in December 2014

My husband and I booked this accommodation as we wanted to relax in peace and quiet in a Luxury Cottage. When we arrived at the cottage, I immediately started sneezing as I am allergic to dust and there was dust everywhere. The cottage has not been properly cleaned in a long time and there were used bottles of shampoo and conditioner in the bathrooms. There were also many missing items including matches (candles were everywhere) and no dish cloths (the cottage is self-maintained and there was washing up liquid) - there was also no firewood, even though there is a fireplace and it was cold on our first night. The freezer was also broken and would not even freeze ice. On our second day a gardener showed up and stayed for over 3 hours (from 3pm until after 6pm) planting trees around the property and mowing (there are no curtains other than in the bedroom so it is not easy to maintain privacy). On the third day two further gardeners showed up to mow the lawns (for another 2 hours during lunchtime). On New Years Day, a man showed up on a motorbike and stayed for half an hour inspecting and planting more trees around the cottage. We decided to phone the property owners after the third day due to people coming over to the property twice and they were extremely unhelpful. We also had only a towel each for the entire week and there are no laundry facilities. All in all we did not find this to be a peaceful stay and for the price over the Christmas period (over $300 a night) really not worth it.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Service
Liked best: The surrounding bush land.
Liked least: The interruptions to our stay.
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   No.
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
12 Jan 2015
Thanks for your feedback and we are so sorry that your experience at Rest Cottage wasn't consistent with the other many guests at this extremely popular property many of whom have returned again and again.
This is the first time we have received negative feedback on the cleaning so I have raised the issues you have reported with the cleaners.
It is quite warm in Kangaroo Valley during summer so like most properties firewood is not provided during this time.
As I am sure you can understand it is important that the grounds of the property are well maintained so they are looking their best for all our guests. The caretakers do their best to minimise the disturbance to guests and work around bookings but at such a popular property at a very busy time of year this is not always possible so we apologise if you were inconvenienced.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
DebbieASy...
Sydney
Level 5 Contributor
74 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Beautiful Peaceful Setting”
Reviewed 2 November 2014 for a stay in October 2014
1
person found this review helpful

Lovely place to stay, very peaceful and restful with lovely views from all aspects. Very clean and comfy bed. We were visited by the cows every morning and enjoyed some lovely walks through the property. Don't forget any essential food & drink as any shops are 15 mins drive away.
We are enjoyed 3 nights staying at the Rest Cottage - much needed & very much enjoyed.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Other facilities & amenities Service
Liked best: Peace & quiet
Liked least: Just a little remote
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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