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Coaster73
Burleigh Heads, Australia

Excellent location and pool

3.0 of 5 bubblesReviewed 5 weeks agovia mobile
If you’re after beachfront location (right across from the airport but you don’t hear it at all) with a gorgeous pool and lovely relaxed bar/restaurant on the Sunshine Coast then this could be for you. The only let down is the tired rooms that smell of cigarettes and damp carpet.
Date of stay: September 2024
Room Tip: Request a high up room. There are cafes and a 7 eleven across the road. Takeaways are a bit of a...
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Angel Lama, Guest Services / Front Office at Ramada by Wyndham Marcoola Beach, responded to this review
Responded 2 weeks ago
Dear Coaster,

Thank you for your review! We're glad you enjoyed the excellent location, pool, and relaxed atmosphere. We apologize for the condition of the room and will address the issues with the smell and carpet. Your feedback is valuable as we work to improve our guest experience. We hope to welcome you back soon!

Warm regards,
Ramada Marcoola Beach
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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      Reviews (1,006)
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      2 - 7 of 1,006 reviews
      Reviewed 6 August 2024 via mobile

      Booked a standard hotel room at a cost of $198. The room is old and outdated. No chair/chairs, have to sit on the bed. The wardrobe and refrigerator cupboard look like they were made with the cheapest material possible and installed by an inefficient DYI person. Ensuite very very small. Not worth the money charged. This is the second time we have tried a Ramada that also has Club Wyndham and both times the rooms have been horrible. Won’t be booking with them again, lesson learned.

      Date of stay: August 2024
      Trip type: Travelled as a couple
      Thank Rumic
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Angel Lama, Guest Services / Front Office at Ramada by Wyndham Marcoola Beach, responded to this reviewResponded 9 August 2024

      Dear Rumic,

      Thank you for taking the time to provide your feedback.

      Let me please apologize for not being able to meet the room experience expectations. We put a strong focus on room experience, and we are constantly trying to improve the quality through upgrades and renovations with the consent of the unit owners, therefore this will be communicated to them and our maintenance manager for further assessment.
      Warm Regards
      Ramada Marcoola Beach

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 13 July 2024 via mobile

      Yes this ‘resort’ is dated. But we had a 2 bedroom apt that was well equipped and clean and good value for money in comparison to other resorts in area. Rooms might be different depending on ownership but ours came with additional heater and everything required. We were ground floor with great access to pool, which was great. Warm and clean. Restaurant doesn’t serve breakfast on weekdays but a great little coffee shop just across the street

      Date of stay: July 2024
      Trip type: Travelled with family
      Thank Auscountrygirl
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Angel Lama, Guest Services / Front Office at Ramada by Wyndham Marcoola Beach, responded to this reviewResponded 15 July 2024

      Hi There,

      Thank you for taking the time to provide your feedback. We are happy to hear that you enjoyed your room and our wonderful, heated pool. We hope to have another chance to welcome you back again in the future!

      Warm Regards
      Ramada Marcoola Beach

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 2 June 2024 via mobile

      Well priced for a 3 bedroom apartment, typical Wyndham property, would have been flash when it was new but minimal maintenance.
      Apart from the beach there’s nothing to do. Very close to the airport which is good and bad. Needs a tennis court and more family based activities!

      Date of stay: June 2024
      Trip type: Travelled with family
      Thank micca65
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Angel Lama, Guest Services / Front Office at Ramada by Wyndham Marcoola Beach, responded to this reviewResponded 3 June 2024

      Hi micca65,

      Thankyou for taking the time to provide your feedback. We put a strong focus on room experience, and we are constantly trying to improve the quality through upgrades and renovations with the consent of the unit owners, therefore this will be communicated to them and our maintenance manager for further assessment. Our resort hosts and friendly reception team at the property are full of local knowledge and nearby activities. We do also offer bike, surfboard and boogie board hire at the resort I apologise if you weren't made aware of this during your stay. We hope to have another chance to welcome you back at the resort.
      Warm Regards
      Ramada Marcoola Beach

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 28 May 2024

      This overpriced hotel needs a refurbishment. The room are tired and quite small. No car parking was provided and internet was down all afternoon

      Date of stay: May 2024
        • Value
        • Location
        • Sleep Quality
        • Rooms
        • Cleanliness
        • Service
      Review collected in partnership with this hotel
      Thank PKC54
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Angel Lama, Guest Services / Front Office at Ramada by Wyndham Marcoola Beach, responded to this reviewResponded 29 May 2024

      Dear PKC54,

      Thank you for taking the time to provide your feedback.

      Let me please apologize for not being able to meet the room experience expectations. We put a strong focus on room experience, and we are constantly trying to improve the quality through upgrades and renovations with the consent of the unit owners, therefore this will be communicated to them and our maintenance manager for further assessment. Unfortunately the internet did affect the whole resort and we had out technician working hard to get it up and running again but we apologise for any interruption this caused you. We hope to have another chance to welcome you in the future and exceed your expectations.

      Warm Regards
      Ramada Marcoola Beach

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 13 May 2024

      The room was freezing and I had to turn the air conditioning off as it only cools. Tried to call reception from the room phone, only to find there isn't one in all the rooms although it was clearly stipulated in the info blurb that there was. It is extraordinary that breakfast is not included every day, and one has to duck across the David Low Way to get some.
      This is an old building that has had many makeovers over the last forty years, and is best likened to an upscale backpackers. Sounds glamourous, but it aint.

      Date of stay: May 2024
      • Trip type: Travelled on business
        • Value
        • Location
        • Sleep Quality
        • Rooms
        • Cleanliness
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      Thank john o
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Angel Lama, Guest Services / Front Office at Ramada by Wyndham Marcoola Beach, responded to this reviewResponded 16 May 2024

      Dear Radar1012,

      I am sorry you did not enjoy your recent experience with us. We take great pride in delivering a clean and comfortable experience to our valued guests and it is disappointing to hear we did not exceed your expectations. Unfortunately the SurfAir restaurant is a separately owned business so we don't have much control over their opening hours. We hope you will return in the future as this will give us another opportunity to demonstrate the true spirit of our hospitality.
      Kind Regards
      Ramada Marcoola Beach

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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