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All reviews special thanks ski instructor restaurant manager special mention every night ski school thank you so much his team making sure every meal chef de village my daughter evening shows taking care last year many thanks the general manager
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Reviewed 10 April 2022

日本ではとてもユニークなサービススタイルなホテルでした。インターナショナルのスタッフが多くてとてもフレンドリーなスタッフ許りでした。来年も絶対に戻ります。
Went on a 3-day trip with a family member to enjoy snowboarding, but was met with amazing hotel staff. Rental shop staff Alan and Sean were extremely friendly and accommodating. After a minor snowboarding accident, all of the staff members constantly checked up on me to ensure I was okay. Guest services manager Eishi even offered me his personal knee supporter since they didn’t sell any on property. Even the restaurant food was diverse and delicious. Poppy and Dogan from the restaurant constantly greeted us with amazing service and went above and beyond. You will not find a more diverse and hospitable hotel than this in the entire country. Will absolutely return next winter!

Date of stay: March 2022
    • Value
    • Cleanliness
    • Service
Thank 7jrs7
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Management Club Med Tomamu, Guest Services / Front Office at Club Med Tomamu - Hokkaido, responded to this reviewResponded 2 weeks ago

Dear 7jrs7,

Thank you for choosing Club Med Tomamu for your recent holiday. We are pleased to know that you enjoyed our service and food, and that our G.O team took great care of you and your family. We hope that you are feeling much better now.

Greetings from Clayton, Alan, Sean, Eishi, Poppy, Dogan and all the G.O team.

We appreciate your kind review as it motivates us to continuously provide a high standard of service to our guests.
We look forward to welcoming you back soon!

Sincerely,
-The Club Med Tomamu Team-

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2022

15th Mar-19th Mar 2022まで
Club Med Tomamu へ滞在しました。
実家の母と5歳の子どもと楽しい思い出が作れました。5歳の子どもはmini club へ参加して、人生初のスキーを楽しみました。
Flake1からスタートし、帰る日にはStar1へレベルアップして楽しんで滑っていました。
実家の母はスキー、わたしはスノーボードをしました。二人とも本当に久しぶりの体験になったので、ビギナーから開始しました。
スキーもスノーボードのインストラクターは皆さん本当に素敵な方ばかりでした。
hitomiさん(イヌのpainting可愛かったです)、nicole(Thank you for a fun time and photo)、ロリ(Sorry, I don’t know your correct name. I and my mother had a wonderful time with you.)Tetsuroさん(母が次もイントラでお願いしたいとのことです)

子どものスキーインストラクターも丁寧にありがとうございます。彼らのお陰でスキーが好きになりました!Jangさん、chrisさんありがとうございます。

Thank you for claire from amazing family. What I and my little son could meet you was very happiest things.See you again .

レストランも最高でした!
シェフの方も親切で、料理も美味しいです。
dinaさん(Thank you for your kindness. My little son could eat bread.)
あと、以前バーにいて、今回はレストランにいらっしゃったマネージャーの方(名前がわからずすみません)にも、毎回ご丁寧にお話しして頂き、こどもにも話かけていただき、大満足でした!足をお大事に!

mini clubも最高でした!
毎日楽しくclub 通いしてました!
naoki さん(覚えてて頂き、ありがとうございました。最終日、お忙しい中、シーシャシャダンスをありがとうございます。こどもにとって嬉しい思い出になりました。お若いのに、子どもの色んなことに気がつかれて素晴らしいです。) ayakoさん(2年前からお世話になりまして、ありがとうございました。名前を覚えてて頂き、ご迷惑をおかけしましたが、臨機応変な対応をありがとうございました) 他にもnanaka さん、hotaruさん…
まねきのねこのお話にお付き合い頂き、笑、
miniclubの全てのスタッフに感謝申し上げます。

shanilla、alan、seanさん、
ありがとうございました。

receptionのkensukeさんにも大変お世話になりました。毎晩レストランで寝てしまった子どもを乗せるベビーカーを貸して頂き、ありがとうございます。そして休憩中にも関わらず、ご丁寧にご対応頂き、ご迷惑をおかけしました。今年の夏にカビラにも行きましたが、tomamu のレセプションはカビラと比較すると、全く違うご対応で素晴らしかったです。tomamu は忙しいとは思いますが、全く嫌な顔せずに接客頂き、さらに、ご対応が早いです。カビラのreceptionは人によって対応が違うことと、求めていることが日本人同士なのに伝わらない、スタッフ間での連携ができてないことが気になりました。tomamu はスタッフ間の仲が良さそうで連携プレーも取れており、対応も柔軟かつ臨機応変なご対応に驚きました。receptionへ行くのが快適になりました。

隣の施設にあるプールも、温泉も毎日入りました!遊び切って帰宅しました。
来年の冬も予約させて頂きます。
See you in tomamu.

Date of stay: March 2022
Trip type: Travelled with family
Thank -maneki-neko-120piki
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Management Club Med Tomamu, Guest Services / Front Office at Club Med Tomamu - Hokkaido, responded to this reviewResponded 3 April 2022
Google Translation

-maneki-neko-120piki様、
この度はクラブメッドトマムをご利用いただきまして誠にありがとうございます。

アクティビティーや施設、ミニクラブやお食事についても大変ご満足頂けましたとの事、私たちGOチーム一同大変嬉しく存じます。

クレイトンをはじめ、Hitomi, Nicole, Tetsuro, Jang, Chris, Cllaire, Naoki, Ayako, Nanaka, Hotaru, Shanilla, Sean, Alan, Kensuke, またGOチーム一同より、改めて御礼申し上げます。


頂戴しましたお褒めの言葉に恥じぬよう、スタッフ一同今後も更なる向上に努めて参る所存でございます。

皆様のおかえりをスタッフ一同心よりお待ち申し上げております。

クラブメッドトマム チーム一同

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2022 via mobile

Superb customer care before departure. Personal assistant- like staff checking every details and provided all the tips.

Smooth and worry free transition from airport/train station to the resort. Definitely time saving.

Excellent vibe, friendly smiles are all around the resort. Staff are highly knowledgeable in all area.

The outdoor, indoor, night program have so many variety and choices- always find something interesting to do.

Breakfast, lunch, snack, dinner… are at fine dining level, tasty and beautiful presentation.

Little details like the bracelet keycard (never forgot the keycard!) ski locker location (right next to the exits) Mini Club (0830-1630 full program) were all very impressive,

My 5 years old daughter totally admires every single adult at the Mini Club. They are always cheerful, patient, lots attention to detail to individual kid.

Room tip: There is theme dress code, “All black” “cozy winter” “r shirt and jeans” … fun party!
Date of stay: March 2022
Trip type: Travelled with family
Thank chiaoyinanita
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Management Club Med Tomamu, Guest Services / Front Office at Club Med Tomamu - Hokkaido, responded to this reviewResponded 24 March 2022

Dear chiaoyinanita,

Thank you for choosing Club Med Tomamu for your recent holiday. We are pleased to know that you enjoyed our different facilities, and food, and that our Mini Club team took great care of your daughter.

Greetings from Clayton and all the GO team.

We appreciate your kind review as it motivates us to continuously provide a high standard of service to our guests.
We look forward to welcoming you back soon!

Sincerely,

-The Club Med Tomamu Team-

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2022

Been to this lovely resort 3 times (2 times in winter and once in summer) in last 2 years. Stayed with 9 years old son and wife, 6/7 days each time.

Hotel is clean, hygienic and taking all precautions keeping Covid in mind. Rooms are decent size, compared to the other hotels in Japan.

Good Kids club - my son loved it very much. In winter, kids can learn/do skiing and snowboarding. In summer, kids can play tennis, archery, flying trapeze etc. With kid going to the kids club everyday, both myself and wife had whole day to ourselves :) Good job Kids club staff!

Hotel also has daily family (e.g. sushi making) and individual indoor/outdoor activities e.g. cooking, trekking.

Food is fresh and delicious. Buffet style and has lots of variety. Menu changes slightly every day, couple of special dishes every day. Bar has decent selection of alcoholic/non-alcoholic beverages. Yakiniku restaurent has good selections of meat/seafood.

Evening shows are jaw-dropping. Hard to believe that all participants in the show, are actually hotel staff. Awesome performance (and hard work) by everyone !

Hotel also hosts some sort of ‘fun-fair’ or ‘festival’ in the evening, it has range of activities for guests to participate in. Circus performance and Taiko show (by locals) are not to miss.

Hotel provides free ski/snowboarding lessons. We took a few snowboarding lessons, teachers are great. Slopes are long and wide, though beginner slopes are bit narrow and flat. All guests get a personal locker for keeping all the gears - no need to return rental stuff everyday.

In summer, we enjoyed tennis (lessons), yoga, flying trapeze, archery, mountain biking and fitness classes. Trapeze was an unforgettable experience for me.

There is a large indoor swimming pool “Mina-Mina beach” few steps away from the hotel. Pool has artificial wave, kids simply love it. It also has onsen and shower.

All staff is very friendly and helpful. Sadly (and apologies) I don’t remember all the names but everyone made our stay comfortable and memorable - Brendon, Karim, James, Dina, Adi, Hitomi, Ruiari, Asim, Adam, Naoki, Carol, Kaji sensei, Sugar, Nicolej, Ayako, Eishi. Brendon was a great chief of village. Clayton is doing an excellent job keeping the same momentum.

I have been Club Med Kabira but this place simply rocks when comes down to the overall services/facilities/hospitality/friendliness. Overall a good place to have a stress free, relaxing and enjoyable holidays. We will be going back there for sure !!

There are few things which I believe hotel can do better.
1. Good wifi signal thru out the hotel, not just in theater or restaurant. Our room barely had a single bar. I reported this to the reception but not sure if any action was take.
2. Suggest not to combine different levels of snowboarding lessons into one. It does not work well and bit waste of time for everyone. Also may be good idea to pay attention to the participants, and then decide about Japanese or English speaking sensei.
3. Extra tennis court in high seasons or when there are many guests. Also put some time limit (45 mins or an hour) on using tennis court - no advance booking! On several occasions, we could not play tennis at all because both of the courts were fully used by same people for hours.
4. Would be good to have badminton and squash facilities

Date of stay: January 2022
    • Sleep Quality
    • Rooms
    • Service
Thank Sanny1974
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Management Club Med Tomamu, Guest Services / Front Office at Club Med Tomamu - Hokkaido, responded to this reviewResponded 24 March 2022

Dear Sanny1974,

Thank you for choosing Club Med Tomamu for your recent holiday. We are pleased to know that you enjoyed our different facilities, the snowboard lessons and food, and that our GO team took great care of you and your family.

We loved your review with all the details. We also take note of your suggestions so we can do better in your coming visits.

Greetings from Clayton, Dina, Adi, Hitomi, Ruiari, Asim, Adam, Naoki, Carol, Kaji sensei, Sugar, Nicolaj, Ayako, Eishi and all the GO team.

We appreciate your kind review as it motivates us to continuously provide a high standard of service to our guests.
We look forward to welcoming you back soon!

Sincerely,

-The Club Med Tomamu Team-

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 March 2022

クラブメッドはコロナ禍で海外気分を味わえるベストな場所だと思います。
カビラとトマムがありますが、特に冬はトマムがオススメです。

Clubmed Tomamu is one of the best place to learn and progress skiing and snowboarding as all lessons and the lift tickets are inclusive. There are both Japanese teacher and non-Japanese teachers so that non-Japanese can be taught as well. Besides, there are a lot of fitness programs, too, for those who don’t ski or snowboard. At night, there are wonderful shows, games, dance and so on. So much fun to stay and I will definitely come back soon.

Dear GOs and GMs,
Thank you so much for GOs’ and GMs’ warm welcoming as always.
Eishi and Yuzu, thank you for preparing all and support everything during our stay.
Koh, thank you for keeping our room always clean and comfortable with towel animals.
Kensuke and Hitomi, thank you for letting me enjoy every night, staying so long with us.
Yurika and Sean, I really enjoyed billiards with you.
Oman and Viola, thank you for the wonderful shows as always.
Asim, thank you for your warm special plate for my father. so surprised, and so appreciated.
At last, thank you so much Clayton, providing us pretty stay. bingo was a little bit burden but so much fun to achieve.

Date of stay: March 2022
    • Value
    • Cleanliness
    • Service
Thank Ami-s003
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Management Club Med Tomamu, Guest Services / Front Office at Club Med Tomamu - Hokkaido, responded to this reviewResponded 18 March 2022

Dear Ami-s003,

Thank you for choosing Club Med Tomamu for your recent holiday. We are pleased to know that you enjoyed our different facilities, the ski lessons and food, and that our GO team took great care of you and your family.

Greetings from Clayton, Eishi, Yuzu, Koh, Kensuke, Hitomi, Yurika, Sean, Oman, Viola, Chef Asim and all the GO team.

We appreciate your kind review as it motivates us to continuously provide a high standard of service to our guests.
We look forward to welcoming you back soon!

Sincerely,
-The Club Med Tomamu Team-

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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