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clubmed.us
US$506
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Reviews (1,347)
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Traveller rating
1,178
108
38
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12
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All reviews special thanks ski instructor restaurant manager special mention every night ski school making sure tay tay every meal thank you so much chef de village his team my daughter taking care evening shows last year the general manager
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Reviewed 3 March 2021 via mobile

The resort is very clean however its a new resort so I would expert this. I go there for the sking. The instructors are really good as can be expected. The food was great awesome a good variety. Not many people so it was nice to have the resort almost to ourselves. The pool is great but this was a big turn off getter a ticket walking in the cold on ice surfaces to go down to the pool then once inside been greeted by a non english speaking person a G.O. should walk or tell the customers what to do but after a nice onsen then walking back in the cold to clubmed resort it's not relaxing. Sking for beginners to intermediate I thing is Tomamu also good for late night ski till 6pm. In my opinion Sahoro clubmed sking is for intermediate to advanced sking is better. For families Tomamu hands down big winner the wave pool. No ping-pong table? I found that many G.O's had to use there phone to look at the schedule if asked a question. Staff should know this, should not be looking at the phone. I was inpressed by staff who did know with out looking at there phone cause it was a quick answer they knew there job. I noticed over the years that the G.O's are eating less with the guest and management only go to a table not sit down and eat with the guests I never saw this except lee a perfect example of management crazy signs dinner lunch greeting she was everywhere awesome. I would like to thank the staff which stood out Winter, Alen,Rui,Yui,Dogan,Adi,Jure, Jae Sun, Karim and Koichi. Brendan I think your great with your GO team you get the best out of them but I think you forget about your guests your very good at avoiding people even if it's a simple smile so to you as a CDV a one and a half star out of five . So if you have a family Tomamu hands down Sahoro for those who want to ski on a harder course Thanks for an enjoyable stay and awesome lessons. Walking to and from the pool was a huge let down for me that's why a three star it's not relaxing

Date of stay: February 2021
Trip type: Travelled with friends
Thank ThomasJ2210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Club Med Tomamu, Guest Services / Front Office at Club Med Tomamu - Hokkaido, responded to this reviewResponded 6 March 2021

Dear Thomas,

Thank you for taking the time to leave your feedback on your recent stay in Club Med Tomamu. We are pleased to know that you enjoyed our facilities, the different activities on offer, the food, the safety measures, the ski lessons and that our GO team took good care of your family.

It is unfortunate your experience didn’t meet your expectations as we do our best to ensure the happiness of all our guests.

We appreciate your feedback on the pool experience. We are glad that you and your family loved the pool but we take notes on your comments about the check-in experience. We'll work on it with the team.

We do actually have a ping pong table and it is part of some of our events of the week so is not always on sight. If any of our GMs really want to play when is not there it is as easy as request it to our animation team and they'll gladly set it up for you.

We are very proud of our team and we understand that they check their phones to answer your questions about the activities because every week we make new schedules so we can give a better and more personalized experience to our GMs. We encourage them to always give the right information.

One of our main priorities in these difficult times is safety so we have to avoid interactions between GMs and GOs without masks such as having meals together. We understand your concern, our team also loves having meals with our guests, but we prefer to not take risks.

Thank you so much for mentioning those GOs who made your stay more special.

We have shared your comments with our Managers and Staff in order to continue to improve the quality of our services.

We thank you for your review and we look forward to welcoming you again soon.

Sincerely,

-The Club Med Tomamu Team-

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 February 2021

This was our second visit and the first one in winter. We stayed over the christmas week and it was absolutely fantastic! The Club is perfect for skiing and the facilities as well as the ski area are top notch! But again, what makes the EVERY stay so special is the amazing team of people who keep the place alive! Starting with the food which was fantastic and I am not talking only on the Christmas days! Dogan, the F&B head, and his team created lasting experiences worthy of ANY 5 star restaurant EVERY SINGLE DAY! Really outstanding! Caleb and the front desk crew provided top notch customer service even before we arrived and made us feel like we would come home. And then of course the unbelievable team of GOs , Garreth, Alan, Taylor (you will be missed) and James who made the family feel special literaly ALL THE TIME! But it doesn't stop there and if you look closely you find amazing work attitude and service mid set in every staff meber. Like Fred, who relentless tried to get the kids away from their screens and play some rreal live games, or Gregor, Diana or Stefan who made the time on the ski as amazing as off. There are many I missed to mention here but I really believe this hotel has one of the most professional and amazing staff I have ever seen! So we are really looking forward to see you again...soon...for a third time...actually tomorrow! ;-)

Room tip: Connecting rooms are perfect for families
Date of stay: December 2020
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank tobiasl442
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Club Med Tomamu, Guest Services / Front Office at Club Med Tomamu - Hokkaido, responded to this reviewResponded 6 March 2021

Dear Tobias,

Thank you for choosing Club Med Tomamu for your recent holiday. We are pleased to know that you enjoyed our different facilities, ski lessons, the safety measures, the shows and food and that our GO team took great care of you and your family.

Greetings from Brendan, Dogan, Caleb, Gareth, Alan, Taylor, James, Fred, Gregor, Diana, Stefan and all the GO team.

We appreciate your kind review as it motivates us to continuously provide a high standard of service to our guests.
We look forward to welcoming you back soon!

Sincerely,
-The Club Med Tomamu Team-

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 February 2021

これまで海外や石垣島のクラブメッドは訪れてましたが、初めてのスキーリゾート…しかもコロナ渦でどんな雰囲気なのかと少し不安でしたが、最高に楽しい滞在になりました!
GMが少ない中でもイベントやショーは盛り沢山、CDVやGO達は皆今できる事を精一杯頑張ってくれているのが伝わりました。また再訪したいです(^^)

Andrew,Tony,Thank you for the fun ski lessons! I was happy to take snowboarding pictures and videos!
翻訳結
James,Ai, Thank you for fun dinner and teaching us circus every day!
Miku(PR),Yuzu, Thank you for your always warm concern. It was my first time to receive an email in advance and I was really happy.
Benjamin,Sachin, The service at the restaurant was great,and thank you for the special dish!!
Adi,Satish, Thank you for a delicious drink and a fun talk at the bar!
Miku(yoga),Mina,Saya,Ayumi,Kensuke,Aki,Oman,Sugar, Thank you for the most enjoyable time and night every day!
Brendan, Thank you for thinking first of all that GM will have a good time.
I really enjoyed lots of events and fun times because of you and your team!!

Date of stay: January 2021
Trip type: Travelled with family
Thank nnaoko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Club Med Tomamu, Guest Services / Front Office at Club Med Tomamu - Hokkaido, responded to this reviewResponded 6 March 2021

Dear Naoko,

Thank you for choosing Club Med Tomamu for your recent holiday. We are pleased to know that you enjoyed our different facilities, ski lessons, the safety measures, the shows and food and that our GO team took great care of you and your family.

Greetings from Brendan, Andy, Tony, James, Ai, Muki, Yuzu, Benjamin, Sachin, Adi, Satish, Miku, Mina, Saya, Ayumi, Kensuke, Aki, Oman, Sugar and all the GO team.

We appreciate your kind review as it motivates us to continuously provide a high standard of service to our guests.
We look forward to welcoming you back soon!

Sincerely,
-The Club Med Tomamu Team-

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 February 2021 via mobile

We had a wonderful holiday with the family at Club Med Tomamu! A lot of measurements were in place to avoid the spread of the corona virus, so we felt comfortable. The staff were always friendly. Ski lessons were from high quality. Food was excellent, facilities clean,... we really enjoyed every moment of our holiday!

Date of stay: January 2021
Trip type: Travelled with family
Thank Nigawa23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Club Med Tomamu, Guest Services / Front Office at Club Med Tomamu - Hokkaido, responded to this reviewResponded 16 February 2021

Dear Nigawa23,

Thank you for choosing Club Med Tomamu for your recent holiday. We are pleased to know that you enjoyed our different facilities, ski lessons, the safety measures, the shows and food and that our GO team took great care of you and your family.

Greetings from Brendan and all the GO team.

We appreciate your kind review as it motivates us to continuously provide a high standard of service to our guests.
We look forward to welcoming you back soon!

Sincerely,
-The Club Med Tomamu Team-

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 February 2021

It was our first stay within a club med resort. It was amazing. Everyone is taking care and wants to support/serve you. Our room was really big, clean and had a view towards the mountain and slopes. Breakfast/lunch/dinner - everything first class.
Even in between this eating times you have a chance for getting snacks in high quality - amazing. And it is great to see how this international team of GOs work together and act as a team. You can see this in the shows in the evening. It is a very special spirit we experienced and enjoyed a lot.
Also all measures for covid are well established and we felt really safe.
Thank you to the complete team - it was a wonderful vacation!

Date of stay: January 2021
    • Sleep Quality
    • Cleanliness
    • Service
Thank CSimmi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Club Med Tomamu, Guest Services / Front Office at Club Med Tomamu - Hokkaido, responded to this reviewResponded 16 February 2021

Dear CSimmi,

Thank you for choosing Club Med Tomamu for your recent holiday. We are pleased to know that you enjoyed our different facilities, ski lessons, the safety measures, the shows and food and that our GO team took great care of you and your family.

Greetings from Brendan and all the GO team.

We appreciate your kind review as it motivates us to continuously provide a high standard of service to our guests.
We look forward to welcoming you back soon!

Sincerely,
-The Club Med Tomamu Team-

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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